AzureDesk 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AzureDesk

4.5

(50)

Pricing

Starting at $12.00 per month

About AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.

Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.

AzureDesk Screenshots

AzureDesk Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

One Plan for All

$12.00

per month

Plan includes:

Data Reports
Email Integration
Group Collaboration

Confused about pricing? We've got you covered.

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AzureDesk Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of AzureDesk
AI Copilot
Alerts/Escalation
API
Automated Routing
Call Center Management
Chatbot
Chat/Messaging
Client Portal
Customer Database
Customizable Branding
Email Management
Email Templates
Feedback Management
Help Desk Management
Incident Management
Interaction Tracking
Knowledge Base Management
Live Chat
Multi-Channel Communication
Performance Metrics
Queue Management
Real-Time Chat
Reporting/Analytics
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Ticket Management
Workflow Management

AzureDesk Integrations

Slack

FreshBooks

Asana

Olark

Jira

AzureDesk User Reviews

Overall Rating

4.5

Ratings Breakdown

52%

46%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.2

Chris W.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Azure Desk is Great!

This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. intuitive and easy to help those people that are not so intuitive.

Cons:

Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

Kaitlyn M.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2019

VPN User Review

It keeps support tickets reasonably organized

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's more streamlined than other similar products, in my experience.

Cons:

Sometimes certain tickets show up repeatedly in the "unassigned" section.

Reasons for switching to AzureDesk

I didn't, someone else on the support team did. I'm sure he had his reasons.

Anthony N.

Verified reviewer

Information Technology and Services

Self-Employed

Used other for free trial

Reviewed April 2019

AzureDesk Product Review

Simple to use , affordable for 1 Man Business or SMB, if mobility is not required.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very simple to setup and use Useful Knowledge base

Cons:

No manual time logging No Mobile support

Mark P.

Verified reviewer

Printing

201-500 employees

Used daily for less than 12 months

Reviewed January 2019

Azure Desk

Our main objective is to provide monthly stats for all incidents and problems. We also wanted a browser-based solution and hopefully a mobile app will arrive soon. We setup the Service Desk quickly and can report on stats very easily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cloud based and very easy to use. Quick to setup

Cons:

More features is always good but they do seem to get added once requested

Trent L.

Verified reviewer

Management Consulting

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2017

Simple and effective ticket management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

A streamlined approach to support management with emphasis on team collaboration and educating clients for quick resolutions. Layout of tickets, Dashboards, Knowledge Base and Ticket search function stand out the most to us. AzureDesk is constantly on the improve with very quick response times from their team.

Cons:

The main areas we are looking for improvement in is a quicker loading speed of tickets and better compatibility across mobile devices.

Stefan B.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

Cheap, and functional. Works well.

Functional Help Desk with JIRA integration at a great price point

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Price point is really good. The customer support is always very responsive to me. Feature set is pretty basic, but it gets the job done. JIRA integration is a plus.

Cons:

Seems to have some odd quirks and bugs. I've been working through these with support, so it isn't as bad as it sounds. And none of the bugs so far have been product breaking.

SrinivasReddy T.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for unspecified

Review source

Reviewed December 2016

Amazing Support Solution

Azuredesk is an excellent interface for our customer service needs, it is extremely easy to set up and use and the support from the team is fantastic. Highly recomend

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple to use, easy interface and the memorized views are awesome.

Jenne J.

Verified reviewer

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2017

AzureDesk helps keep clients happy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clients are able to submit tickets and communicate with the service technician assigned to their case. The software was easy to set up and now we have a better record of tickets so that we can provide the best possible service to our clients.

Cons:

AzureDesk hardly has any flaws. The only thing so far that I have noticed with the software is the time it takes to load between pages.

Dhara S.

Verified reviewer

Information Technology and Services

Used daily for unspecified

Review source

Reviewed November 2016

Best Help Desk Support

Its a startup company for me & customer handling is a problem, with the help of Azure Desk my workload has reduce more than half. Its Easy to use & User friendly too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Abhishek A.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 6 months

Review source

Reviewed December 2016

Really great app

This hemp me to increase the productivity of the company, the use interface the app is really good , i highly recommend it to my colleagues and friends

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

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