AzureDesk 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

AzureDesk

4.5

(50)

Pricing

Starting at $12.00 per month

About AzureDesk

AzureDesk is a cloud-based help desk and ticketing management solution for businesses of all sizes. Primary features include ticket management, email-to-ticket conversion, a customer-support center, team collaboration, knowledge base management and reporting.

AzureDesk helps users manage customer service operations such as ticket assignment, private notes and inline image addition to tickets. Other features include data reporting, customer self-service and email integrations.

The ticket management module tags tickets according to their importance and automatically assigns them to agents. The reporting module lets users run reports for a specified time frame and displays them in a dashboard. AzureDesk offers integration with Slack, Olark, ChargeDesk, JIRA, Asana, Chalio, smooch.io and Freshbooks.

Monthly and annual subscription pricing is available. Support is offered via phone, email and through online help pages. Pricing is per user per month.

AzureDesk Screenshots

AzureDesk Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

One Plan for All

$12.00

per month

Plan includes:

Data Reports
Email Integration
Group Collaboration

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AzureDesk Features

Popular features found in Service Desk
Change Management
CMDB
IT Asset Management
Mobile Access
Prioritization
Problem Management
Real-Time Notifications
Remote Access/Control
Reporting & Statistics
Self Service Portal
Service Level Agreement (SLA) Management
Support Ticket Management
More features of AzureDesk
AI Copilot
Alerts/Escalation
Analytics
API
Automated Routing
Call Center Management
Chatbot
Chat/Messaging
Client Portal
Customer Database
Customer Portal
Customer Support
Customizable Branding
Dashboard
Email Management
Email Templates
Feedback Management
Help Desk Management
Incident Management
Interaction Tracking
Knowledge Base Management
Live Chat
Multi-Channel Communication
Performance Metrics
Queue Management
Real-Time Chat
Reporting/Analytics
Social Media Integration
Surveys & Feedback
Third-Party Integrations
Ticket Management
Workflow Management

AzureDesk Integrations

Slack

FreshBooks

Asana

Olark

Jira

AzureDesk User Reviews

Overall Rating

4.5

Ratings Breakdown

52%

46%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.2

Verified

Reviewer

Internet

10000+ employees

Used other for less than 6 months

Review source

Reviewed September 2019

Magnificent Customer Support Software

The help group is extremely useful, they answer in only a couple of minutes, and they will give you a free Skype meeting to demonstrate to all of you the highlights profoundly in the event that you need it. We had the option to organize and bring the product up from ground zero to a helpful inside application all around rapidly. They had the option to take a posting of clients and import them for us for simplicity of information passage which helped a lot. They have additionally Support for HTML marks! An intriguing component that no others helpdesk programming have out there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Azure Desk's self-administration client gateway presentations inclining subjects and questions helping clients to discover the appropriate responses that they need, themselves. Should clients be not able discover answers through the client confronting information base, they can raise a ticket by means of the AzureDesk entrance, email to get help from assistance work area specialists.

Cons:

Nothing, I like all highlights of this item including: straightforwardness of utilization, little charge per specialist at month.

Craig S.

Verified reviewer

Information Technology and Services

11-50 employees

Used weekly for free trial

Review source

Reviewed June 2024

Still testing out but so far so good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm liking this ticket system right now.

Cons:

It wasn't bad to setup, I've had much worse! And since, we've been happy with testing a trial.

Chris W.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

Azure Desk is Great!

This product has made our IT life much easier. Easy to see what is going and be able to prioritize the tasks. Most importantly... have the ability to show the boss's what we really are doing on a daily and monthly basis!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. intuitive and easy to help those people that are not so intuitive.

Cons:

Deleting old tickets is easy but not in bulk...yet. They are working on an upgrade that may fix this.

Bahuguna G.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 12 months

Review source

Reviewed December 2016

Awesome Customer Support Software

AzureDesk.co has helped us improve our productivity and improve our customer satisfaction. We tried several other helpdesk systems but AzureDesk.co had the best features/price ratio and the support team is great! AzureDesk.co is an end-to-end customer support engine for rapidly growing companies. The system contains a variety of reporting features that help administrators make key business solutions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We never knew the importance of IT help desk software until we got one, and got the right one. We chose Azure desk and it has never disappointed us.

Cons:

We have education management software. we are solving our customer problems using azuredesk.co customer support software. My main problem was with my customer, it was impossible to keep track of their query, doubts & errors. Using Azure desk my problems are solved quickly.

Shaun D.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

AzureDesk

We have very pleased with the software and support - at a great price as well!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were able to institute and bring the software up from ground zero to a useful internal application very quickly. They were able to take a listing of customers and import them for us for ease of data entry which helped a great deal.

Cons:

I haven't had any issues to note - so far its been great.

Reasons for switching to AzureDesk

Price increase of old software

Linda R.

Verified reviewer

Banking

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed March 2018

Azure eDesk Usability

Overall I like this software and find it user friendly. It's easy to learn and straightforward to operate.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that the eDesk interface is simple to use, with limited navigation options. This makes it easy for non expert employees to utilize the tools available to them, without getting lost in the software.

Cons:

The reporting functionality is rather limited. For member facing staff they have the ability to about 3 weeks worth of information, but cannot go back farther, which can cause a bottleneck in workflow.

Diego Q.

Used daily for less than 12 months

Review source

Reviewed July 2017

AzureDesk is a software that highlights by its simplicity of use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AzureDesk is a software that highlights by its simplicity of use. After you register, you can start using the product with all its features for only a small fee per agent at month. The support team is really helpful, they answer in just a few minutes, and they will give you a free Skype meeting to show you all the features deeply if you need it. They have also Support for HTML signatures! A very interesting feature that no others helpdesk software have out there. We are really happy with this product after several months of use, it has helped us to organize our support requests and give more control over thems. Very recommended for anyone needing a Customer Service and Helpdesk Ticket Software.

Cons:

Nothing, I like all features of this product including: simplicity of use, small fee per agent at month.

Michael D.

Media Production

201-500 employees

Used daily for less than 12 months

Reviewed January 2019

Azure Desk

Using Azure Desk enables us to effectively manage all IT incidents for over sixty franchisee operations. We are able to track, monitor and where necessary escalate outstanding tasks and prioritise incidents based on priority levels. The software is very easy to use and we have never experienced any issues or outages to date. We look forward to working with the Azure development team to offer enhancements to what is an excellent software tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Azure Desk is easy to use browser based application. It has a simple to use and intuitive interface to create new incidents, manage existing incidents. Monthly and ad-hoc reporting are easy to run for MI purposes. Another plus point is the ability to update user requests via email during the incident duration.

Cons:

Some additional fields would really be useful especially 'Channel' fields which would also assist with better reporting.

Vendor Response

thank you so much

Replied January 2019

Verified

Reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Review source

Reviewed October 2022

Service desk is very supportive

Ratings Breakdown

Ease of use

Functionality

Pros:

Extremely supportive when ever there is an issue. Responds immediately anda have patience helps through Skype call also.

Cons:

Not user friendly when updating user details in ticket. Problem with maintenance of the issues.

Verified

Reviewer

Legal Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2017

Easy Product to use

Phenomenal Support and Very Easy product to use. Would recommend this product to anyone who is looking at setting up a support desk to centralize their workflow

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support and Ease of Use

Cons:

Creating tickets in Firefox is and issue. I believe they are working on this

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