BigContacts 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

BigContacts

4.3

(205)

Pricing

Starting at $9.99 per month

About BigContacts

BIGContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BIGContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.

BigContacts Screenshots

BigContacts Pricing and Plans

Starting price: $9.99 per month

Free Trial

Free Version

Free Plan

Pricing available upon request

No plan information available

Business

$9.99

per user, per month

Plan includes:

100 Email and Letter Templates
300 Tags
50000 Contact Capacity
50 Custom Fields
50gb File Storage
Automated Emails to Prospects
Automated Tasks for Follow-up
Opportunity/Sales Dashboard
Social Profile Search

Enterprise

Pricing available upon request

Plan includes:

Unlimited Contact Capacity
Unlimited Custom Fields
Unlimited Email and Letter Templates
Unlimited File Storage
Unlimited Tags

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BigContacts Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of BigContacts
Activity Dashboard
API
Calendar/Reminder System
Campaign Management
Contact Database
Contact Management
CRM
Data Import/Export
Email Marketing
Email Templates
Email Tracking
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Marketing Automation
Mobile Access
Monitoring
Pipeline Management
Prospecting Tools
Reminders
Sales Reports
Search/Filter
Shared Contacts
Social Media Integration
Third-Party Integrations

BigContacts Integrations

Campaign Monitor by Marigold

FreshBooks

HubSpot Marketing Hub

Zapier

Mailchimp

ActiveCampaign

See all 10 integrations

BigContacts User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

43%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.4

Functionality

4.2

Helen R.

Verified reviewer

Media Production

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed January 2019

Big Contacts is an okay CRM

It is a cost effective CRM program.

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Previously 2

Functionality

Pros:

The CRM is easy to use. It is cost effective.

Cons:

It is hard to export your data. There is no App for smartphone or tablet use.

dona g.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2019

Ease of Use

Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers. Attachements are shown separately. Connecting with Quickbooks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports.

Cons:

No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number.

Reasons for choosing BigContacts

The developers at BigContact took the time and effort to design a very nice looking product. It is not faceless, nor cartoon-like in any way. Their design was built for people who enjoy working with people :-)

Reasons for switching to BigContacts

Price. Easy to use. Easy to migrate all customer data over to BigContacts.

David K.

Used unspecified for unspecified

Review source

Reviewed January 2010

So far the better CRM

easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg....

Ratings Breakdown

Ease of use

Customer support

Pros:

for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer. The non tech people that use it are not having a difficult time, that is one of the major reasons we switched.

Cons:

We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor. I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what????

Vendor Response

David, Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module. You mentioned: ------------------------------------------------------------- "the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that" ------------------------------------------------------------ We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/

Replied February 2010

DEREK L T.

Verified reviewer

Medical Devices

Self-Employed

Used daily for less than 12 months

Review source

Reviewed December 2019

Ex-Salesforce.com user appreciates value of BigContacts

I would definitely recommend BigContacts for ease of use, price, features, and value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The BigContacts CRM System is pretty straightforward in terms of setup and implementation. Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also. The price is one-third to one-fourth the cost of Salesforce.com.

Cons:

There are a few features that are a little less intuitive and may require some help from support. If you can't find the right answer in the support materials or the videos they will get on the phone after you have placed a support request. This may take some time if it is off hours, but the response is always within a 24 hour window at the longest.

Reasons for choosing BigContacts

Price & Value of BigContacts. The ability to easily customize BigContacts was also a major driver for my business use as a Medical Sales Organization.

Reasons for switching to BigContacts

Price & Value of BigContacts. The ability to easily customize BigContacts was also a major driver for my business use as a Medical Sales Organization.

Chris I.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

Does the Job /Good value.

Great company, great service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Good value for cost per user. Like the web-based format and the customization options.

Cons:

Reports could be better + mobile app would be nice.

Reasons for switching to BigContacts

Salesforce was too much power and expensive. Needed basic CRM for good value.

Prem P.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Review source

Reviewed December 2021

Helps us work on the go

With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well.

Cons:

We encountered some problems with the speed of the software in the past, but they have made significant improvements since then.

Chuck G.

Verified reviewer

Chemicals

Used unspecified for less than 2 years

Review source

Reviewed July 2015

Highly Recommend

We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

This product is easy to use, very easy to understand and easily updated. Great tool when territory changes are needed. All information is up to date and easy to find.

Cons:

We have not expereinced any problems that were negative to our needs.

Brian M.

Verified reviewer

Real Estate

201-500 employees

Used unspecified for less than 12 months

Review source

Reviewed August 2015

CRM with customization!

I use BigContacts for recruitment. I searched for a combination CRM / ATS high and low, and was glad I found BigContacts. Many other CRMs didn't function like an ATS, and no ATS had a CRM function. My candidate searching is done through prospecting (like sales) but I needed to be able to track each candidate's progress through the recruitment (sales) cycle. BigContacts is great because I was able to customize many parts of the system to fit my needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

The customization is great. You can create fields that specifically fit your business needs. You can add several users and control the amount of access each user has in the system.

Cons:

Sometimes the system can be a little slow, but they are making great improvements each day.

Rakesh K.

Verified reviewer

Information Technology and Services

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed September 2021

One of the best CRM for marketing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well.

Cons:

There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far.