BigContacts 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

BigContacts

4.3

(205)

Pricing

Starting at $9.99 per month

About BigContacts

BIGContacts provides a cloud-based customer relationship management (CRM) and marketing system designed especially for small businesses to establish and nurture leads through the sales process. Information is stored in the cloud and accessed through a web-browser.

Contact information for prospects is visible with comments and links to their social media pages and accounts can be setup and imported in less than one hour. Members of the sales team can record phone calls, send emails, and complete other tasks with a single click. All email correspondence, meetings, and updated opportunities are all included within the contact history. BIGContacts also alerts users when specific emails are opened.

The built-in scheduler lists all meetings and tasks and can be sorted by the day, week, or month. Each event links to the contact’s information page. Any tasks that may not have a particular time set are stored in the user’s to-do list.

BigContacts Screenshots

BigContacts Pricing and Plans

Starting price: $9.99 per month

Free Trial

Free Version

Free Plan

Pricing available upon request

No plan information available

Business

$9.99

per user, per month

Plan includes:

100 Email and Letter Templates
300 Tags
50000 Contact Capacity
50 Custom Fields
50gb File Storage
Automated Emails to Prospects
Automated Tasks for Follow-up
Opportunity/Sales Dashboard
Social Profile Search

Enterprise

Pricing available upon request

Plan includes:

Unlimited Contact Capacity
Unlimited Custom Fields
Unlimited Email and Letter Templates
Unlimited File Storage
Unlimited Tags

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BigContacts Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of BigContacts
Activity Dashboard
API
Calendar/Reminder System
Campaign Management
Contact Database
Contact Management
CRM
Data Import/Export
Email Marketing
Email Templates
Email Tracking
Interaction Tracking
Lead Capture
Lead Distribution
Lead Management
Lead Nurturing
Lead Segmentation
Marketing Automation
Mobile Access
Monitoring
Pipeline Management
Prospecting Tools
Reminders
Sales Reports
Search/Filter
Shared Contacts
Social Media Integration
Third-Party Integrations

BigContacts Integrations

Campaign Monitor by Marigold

FreshBooks

HubSpot Marketing Hub

Zapier

Mailchimp

ActiveCampaign

See all 10 integrations

BigContacts User Reviews

Overall Rating

4.3

Ratings Breakdown

47%

43%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.4

Functionality

4.2

Thomas G.

Verified reviewer

Telecommunications

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

Great value - easy to use

We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do.

Cons:

The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc.

Reshs B.

Verified reviewer

Accounting

Self-Employed

Used daily for free trial

Review source

Reviewed April 2024

Tested it out

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I feel it’s very user friendly ok design and layout

Cons:

The set up process could’ve been much easier but overall no issues

Helen R.

Verified reviewer

Media Production

2-10 employees

Used unspecified for less than 2 years

Review source

Reviewed January 2019

Big Contacts is an okay CRM

It is a cost effective CRM program.

Ratings Breakdown

Ease of use

Value for money

Previously 3

Customer support

Previously 2

Functionality

Pros:

The CRM is easy to use. It is cost effective.

Cons:

It is hard to export your data. There is no App for smartphone or tablet use.

Angela M.

Verified reviewer

Apparel & Fashion

Self-Employed

Used daily for free trial

Review source

Reviewed December 2019

Just what I was looking for

I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields

Cons:

More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts

Reasons for choosing BigContacts

Beehyve was geared specifically for MLMs but didnt have as many features for the same price. Therewerern't email alerts or multistep tasks. Apptivo looked very adaptable but the learning curve was very high. You had to learn a code to set up any function. It might have been more powerful than Big Contacts but I don't have the time to do it all myself as a solo. Plus this is a part time second job business for me. It might be worth a look if you have more people with lots of free time.

Stephen W.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used monthly for less than 2 years

Review source

Reviewed November 2023

Customer relations have never been easier at my company due to BigContacts

Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream.

Cons:

I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm.

Verified

Reviewer

Internet

51-200 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Good solution for smaller budget constrained companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We have been able to customize it to meet our specific data needs.

Cons:

Not totally intuitive and integration with our back end systems requires a lot of work and manual processing.

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2022

Great tool for managing leads

BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well.

Cons:

Looking forward to seeing more direct integrations for the tool.

Verified

Reviewer

Marketing and Advertising

51-200 employees

Used weekly for less than 6 months

Review source

Reviewed December 2021

Powerful email marketing

BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well.

Cons:

It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future.

Chuck G.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed July 2015

Excellent program & easy to use

We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information.

Ratings Breakdown

Ease of use

Customer support

Brian M.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed August 2015

BigContacts great customizable CRM

BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything.

Ratings Breakdown

Ease of use

Customer support

Showing 1 - 10 of 205 Reviews

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