BigContacts 2026: Benefits, Features & Pricing

We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints.

I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact!

It is a cost effective CRM program.

Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier.

One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen

BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier.

BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports.

We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information.

BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything.