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BMC Helix ITSM vs Zoho Desk: Which is best for you?
Pricing available upon request
per month
and Demo
Features
- Belonging to a huge brand which is number 1 in OSS area in telecommunications, it is pricy; but provides good support for enterprise solutions.
- There’s literally 50 installs you need to perform plus a checksum between each and everything has to be installed in a specific order and BMC Software doesn’t make it easy on the customers to comprehend this because every tool has a separate website in their DOCs and it’s up to you to understand what needs to come before and after.
- Robust Omnichannel Support, Powerful Automation (Workflows & Blueprints), Deep Zoho Ecosystem Integration, Self-Service Capabilities, Zia (AI Assistant), Excellent Value for Money
- There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.
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