Cayzu 2026: Benefits, Features & Pricing

US DataVault has been using Cayzu since 2014 and has found it to be an easy to use and affordable Help Desk Solution! We run a 24x7 Tech Support operation for our Clients and with Cayzu our Clients never have a problem reporting their problem or maintaining contact with our Support Team to assure the issue is fixed to their satisfaction. As Senior Management it is very convenient to be able to log in anytime and check the flow of support tickets as well as the resolutions presented. Additionally, the tools and support we get from Cayzu are great! For example, here are some recent improvements to the Cayzu Help desk service: Round Robin (Automatic distribution of tickets) SSO added to the agent portal Integration into HubSpot CRM Push notifications added to the Android App Ability to set time zone by agent Added support for the Arabic language Ability to export products Ability to specify the primary group New exportable fields on the ticket grid It is the Cayzu commitment to innovation and growth that really make them a pleasure to deal with. And, you can GET ANSWERS ANYTIME. The wealth of knowledge within the Cayzu Customer Service Knowledge base is very useful and frequently updated. This helps us and them reduce calls and increase customer satisfaction. Client Empowerment? Cayzu makes it easy. Customers can use the service to submit and track tickets anytime and we can provide automated responses when Tech is not immediately available. They Cayzu service is so fast that we have no problem being able to see and respond to a request for help easily within the 15 minute contact window we provide to all Clients. With Cayzu we were able to customize all of our pages to CREATE A BEAUTIFUL SUPPORT DESTINATION and rebrand all aspects of our customer support portal to secure our Brand Identity all the way through the Support process. One this we appreciated is that we could even use our logo, colors and URL links. One area Cayzu really shines is in Training. A few recent titles are: How to impress your customers and provide exceptional support. How to tailor to the millennials and let them help themselves. Learn the best ways to organize your support emails. Join in a Q&A session so your questions are addressed real time. In closing, US DataVault feels that Cayzu is one of the best decisions we have made and our Clients universally agree. What more can one ask for?

As mentioned in my review, it has helped us to respond to our customers in a more timely and consistent manner, it has helped us to manage both our team and our business better.

It comes with a lot of pre-defined functionality off the shelf, it doesn't need to be heavily configured before it can be used like some systems. The methodology can be applied straight out of the box. The reports are really refreshing, as a Helpdesk Manager it immediately gives me the stats that I need to report to the directors.

Cayzu was easy to work with, they helped me get setup and I was running in minutes and not hours. I would highly recommend them!

Cayzu is an ease to use and extremely important application for your business. You can make a wonderful support of your customers. It has different features like products, brands, integrations with different apps. There are lots of reports, they bring you an opportunity to control the support process more efficient. The price is very affordable and one of the lowest in the current market. More then that you can always contact the support team and discuss new features and improvements.

Better management, and higher productivity of our team

Ease of set up and use got me to my customers quickly and efficiently.

Using Cayzu has worked out great for Flexkor. My team has used other help desk solutions in the past and they do not compare Cayzu's ease of use and feature set. I'm providing better customer service because of it! I highly recommend Cayzu! Josh Cameron , Owner of Flexkor products