CDK Global 2026: Benefits, Features & Pricing

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Overview
User Interface
Pros and Cons
Popular Alternatives
Popular Comparisons
Pricing and Plans
Features
User Reviews

Overview

CDK Global

4.1

(207)

Pricing

Pricing available upon request

About CDK Global

CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform.

This platform is built for both single-point dealers and large groups, with modular suites that match different business models. Dealers can start with core capabilities and expand over time without needing rip-and-replace changes.

CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations:
• Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows.
• Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite.
• Vehicle Inventory Suite: Uses AI and real-time mark...

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CDK Global User Interface

Popular CDK Global Alternatives

Main Product

CDK Global

4.1

(207)

Ratings Breakdown

4.02Ease of use
4.02Value for money
4.04Customer support
4.09Functionality

Pricing

Available upon request

Get Price

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Alternative Product

AutoRaptor CRM

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(273)

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4.67Ease of use
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Frazer

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4.71Ease of use
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Pricing

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CDK Global Pros and Cons

We analyzed 207 verified reviews for CDK Global to find out what actual users really think.

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Intuitive And User-Friendly Interface

Navigating CDK Global is simple, with users highlighting its easy-to-understand layout and straightforward functionality. Most find it quick to learn, efficient for daily tasks, and accessible for both new and experienced users.

CDK Global Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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CDK Global Features

Popular features found in Auto Dealer
Accounting
Contact Database
Document Management
Financing Management
Payment Collection
Reporting & Statistics
Sales Floor Management
Service Department
Website Integration
More features of CDK Global
Contact Management
For Automotive Dealerships
Forecasting
Interaction Tracking
Inventory Management
Lead Management
Lease Tracking
New Car Dealer
Reporting/Analytics
Used Car Dealer

CDK Global User Reviews

Overall Rating

4.1

Ratings Breakdown

50%

26%

14%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.1

Daniel H.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great CRM tool

Previously 3

Great experience! We would recommend to anyone looking for a CRM Tool.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 3

Customer support

Previously 3

Functionality

Previously 3

Pros:

Easy to use Good support center Great desking tool We have multiple dealerships so the single customer base is very nice.

Cons:

Set up is never very fun with any crm company. Other than that I can’t think of many cons.

Dillon F.

Verified reviewer

Automotive

51-200 employees

Used other for more than 2 years

Review source

Reviewed February 2019

Great CRM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We had this system for about 3 years. Fantastic CRM tool. We have since switched to a different one and it is garbage compared to Elead. I am begging the bosses to switch us back.

Cons:

I don't have any complaints about the system. Other than, the email templates that were loaded into it, however I don't think that is the products fault.

Vendor Response

Thank you so much for taking the time to review ELEAD CRM, Dillon. We are very happy to hear that you had a wonderful experience with us and found the tools and resources available valuable and useful. We'd love to have you back. Let us know how we can help you make that happen.

Replied February 2019

Jeffrey A.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

CDK Global user review

CDK Global is very expensive but they dominate the DMS space. Migrating DMS providers is a very disruptive proposition that favors continuing CDK Global utilization in our organizations. The recent data breach and subsequent long term service outage was a major disruption to our business and resulted in significant revenue loss and added labor to recover once service was re-established.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

CDK Global is a very robust dealer management platform that integrates all aspects of dealer management.

Cons:

CDK Global runs very slowly, it is very intuitive.

Lisa S.

Verified reviewer

Automotive

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

CDK Global is great for automotive contracting

CDK Global is so much easier to use than the competition. It is packed with features and is user friendly. The Customer Support has been phenomenal.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

CDK Global is simple to use. Shortcut codes keep the contracting process streamlined and efficient.

Cons:

The only feature I would like to see improvement on would be the self-help listing of the shortcut codes.

Justin P.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2018

I use this software for car sales and customer tracking. Seems to work well.

Efficient management of sales leads.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy being able to keep track of my customers and also have alerts on our inventory sent via email and text when a customer requests a specific vehicle.

Cons:

The system seems to have random errors when it comes to saving customer information. For example, I was trying to save a customer who was already in our system. When I selected the customer, a random error prevented me from saving it due to an incorrect entry I couldn't overwrite. Also if a customer is entered as a lost sale, then the system will not allow us to select any records on that customer and we have to create a new lead.

John A. H.

Verified reviewer

Maritime

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2019

For the money they need to do much, much better

Over the years I have gotten to know a lot of the folks out in Utah, many are still there some are gone. They try, but they need to get out of the building and go out and see how a busy dealership really works. And, most of all they need to make fixes, updates and changes faster. It takes them years to fix simple things. And, they have become GREEDY as hell, they are way too expensive and getting worse. If I could find a more reasonably priced application I will be gone soon.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Back what I was first looking for a complete Marine Dealership package they were the best I found, I have not looked since 2002. Right now I still like their Repair Order module, as well as their Parts handling. I don't personally work much with their Boat Sales module, but I don't get any complaints about it.

Cons:

They have just missed to many little things, and cannot seem to make changes in any kind of decent time frame. They also do not have simple utilities for canceling or editing data. Everything you need to change has a time consuming "Back out" routine, their is no simple "Delete" They do not give the end user enough control over what fields display on the initial screens, and who ever designed the rental module has no clue regarding renting storage space, only things like boats or PWC's.

Vendor Response

Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET.

Replied August 2021

Allison F.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Horrible Support & Behind The Time

Overall, all of CDK's products are lacking innovation and ease of use. Support is also an extremely huge issue for this company and they will lose clients if they do not start changing they way they do things.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Honestly, there is not much I like about this software. The analytics dashboard is probably the only item I do not have complaints about.

Cons:

The websites are glitchy and slow. The are not very compatible with a mobile layout, the dashboard is not easy to navigate or use to make changes, the support department is terribly slow and unhelpful and he marketing is a joke. We have been paying for display ads that lead to a broken 404 page!! When I brought it to their attention everyone I spoke with had no idea about it. This software is so behind the times and is no where near competitive with the other options, that I cannot wait until GM gives dealers more options so that I can switch.

Vendor Response

Replied August 2021

Bradley K.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Support

Reported problems or errors can take you an hour to 7 days to report. After CDK admits and recognizes software error it will take 4 months to eternity to have it corrected

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The picture they painted when selling it to me

Cons:

Extremely poor slow support, continued to change and make it harder and harder to contact and the level of support when downhill Did not meet promises made when software was purchased, such as price books for canadian suppliers. That drug on for 5 years until they finally said they were not doing it. If I did not have so much already spent on this software I would switch in a heart beat

Vendor Response

Thanks for the review and comment. To deliver the highest level of support, we're making it easier to contact us. You can reach us instantly by phone at (866) 668-5394 Automotive & Heavy Truck Support Hours are Monday through Friday, 7:00 a.m. 10:00 p.m. ET, Saturday, 7:00 a.m. - 8:30 p.m. ET, and Sunday, 10:30 a.m. 7:30 p.m. ET.

Replied August 2021

Jessica F.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

CDK-No Thank You

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Uploading videos to the website is easy once I figured out the steps.

Cons:

The website looks horrible compared to others. Using it for service is a nightmare. A lot of random codes needed and just overall not user friendly what so ever.

Vendor Response

Thanks for the review and comment. At CDK we are always striving to improve the user experience. We will take these comments to help us understand and make improvements to our platforms and services.

Replied August 2021

Halston S.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2018

Have most everything but limited in innovation

it does the job just not as well as I'd always like

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Can be a one stop shop when it comes to everything you might need for dealer software and hardware.

Cons:

They seem to have grown to a size due to their partnership with GM that innovation and quality service is no longer the number one priority. It can be difficult to customize programs and seamlessly move through each step of your processes.

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