CDK Global 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CDK Global

4.1

(207)

Pricing

Pricing available upon request

About CDK Global

CDK provides a unified, SOC 2-compliant dealership software solutions designed to simplify dealership operations, improve profitability and create a better customer experience across every department. Instead of relying on disconnected tools for Sales, Service, Inventory and Accounting, CDK brings everything together in one place through the CDK Dealership Xperience Platform.

This platform is built for both single-point dealers and large groups, with modular suites that match different business models. Dealers can start with core capabilities and expand over time without needing rip-and-replace changes.

CDK offers six connected suites inside the Dealership Xperience Platform, each one solving for a specific area of dealership operations:
• Foundations Suite: Ideal for enterprise and multistore dealers, this suite delivers advanced Accounting, DMS functionality, centralized management and CDK SimplePay for smooth deal workflows.
• Fundamentals Suite: Created for independent dealerships and smaller franchise operations, the Fundamentals Suite offers streamlined core tools with the same data connectivity as the Foundations Suite.
• Vehicle Inventory Suite: Uses AI and real-time mark...

CDK Global Screenshots

CDK Global Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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CDK Global Features

Popular features found in Auto Dealer
Accounting
Contact Database
Document Management
Financing Management
Payment Collection
Reporting & Statistics
Sales Floor Management
Service Department
Website Integration
More features of CDK Global
Contact Management
For Automotive Dealerships
Forecasting
Interaction Tracking
Inventory Management
Lead Management
Lease Tracking
New Car Dealer
Reporting/Analytics
Used Car Dealer

CDK Global User Reviews

Overall Rating

4.1

Ratings Breakdown

49%

26%

14%

Secondary Ratings

Ease of Use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.1

Jeffrey B.

Verified reviewer

Automotive

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2023

CDK is great..If only it was more user friendly

CDK is great, it has many features built in one single product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that CDK has many important functions that add value to our daily operations. I like the fact it serves many functions in an all in one software.

Cons:

I wish CDK was more user friendly. On the F&I side, be ready to train employees for weeks before being fully ready to sign a customer up.

ZACHARIAH G.

Verified reviewer

Transportation/ Trucking/ Railroad

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Software unmatched!

Great experience for the time I used CDK, it was a little difficult to learn the system at first, but once setup, it was a very smooth operation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The part look up system, it worked very well. I really enjoyed the fact that when you type just partial part of a number you were looking for, it would pull all possibilites.

Cons:

The adjustment system, such as bin counts. When adjusting a part out of inventory, sometimes it would adjust to a negative quantity, which would throw inventory levels off.

Reasons for switching to CDK Global

Corporate decision, which was not in our control.

Daniel H.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great CRM tool

Previously 3

Great experience! We would recommend to anyone looking for a CRM Tool.

Ratings Breakdown

Ease of use

Previously 3

Value for money

Previously 3

Customer support

Previously 3

Functionality

Previously 3

Pros:

Easy to use Good support center Great desking tool We have multiple dealerships so the single customer base is very nice.

Cons:

Set up is never very fun with any crm company. Other than that I can’t think of many cons.

Cory R.

Verified reviewer

Transportation/ Trucking/ Railroad

51-200 employees

Used daily for more than 2 years

Review source

Reviewed October 2025

CDK for results

My favorite program to use with Tcc. This is very useful. Use it daily to complete my daily task in hand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great invoice system. The reports are very handy to go over before visiting them. Held me out a lot on identifying lost sales.

Cons:

The quick function is very nice. Way to navigate around the stystem to get the result your looking for

Brittany K.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2024

Powersports is thriving!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We switched from Dealertrack DMS for our Powersports department and it has been a game changer with our customers, part management, invoicing, accounting, etc.

Cons:

The software interface looks very old school, early 2000's AOL style.

Reasons for switching to CDK Global

Dealertrack was not the best CRM for our powersports department.

Brenda C.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Robust Dealer Management System

Lots of pros and cons with using CDK. There are not a lot of great comprehensive choices for dealer management systems. CDK is not cheap and the customer service isn't always great, but it is very easy to use and train employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Robust system that is able to handle multiple locations and multiple charts of accounts across manufacturers

Cons:

customer service, implementation, and down-time

Reasons for switching to CDK Global

ADP was bought out and we had tried other systems that couldn't handle the workload

Heather D.

Verified reviewer

Automotive

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Romeo Auto Group Review from BDC Manager

Elead is overall a great tool. There are some kinks that need to be worked out but unfortunately you are not able to contact anyone to make suggestions. Customer service is on the higher side when you call in, but the reps for the stores have not been the best. [SENSITIVE CONTENT HIDDEN] has been the ultimate breath of fresh air and even no longer being in charge of our account, still helps out when someone else can not get something solved. Compared to other CRMs I would say Elead has an edge up.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy accessibility to our customers. Multiple mining areas. Customized reports.

Cons:

Lead assignment rules. Be-backs not being accurate. Having to call in for most things to be changed rather than just being able to make the changes yourself.

Reasons for switching to CDK Global

Comparing the two after using Vin Solutions, Elead was a much better option.

Vendor Response

Hi Heather, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. As always, if you need anything our support team is available to you. Thank you! Elead

Replied June 2021

John W.

Verified reviewer

Automotive

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

Elead CRM - A Strong Choice

I've had the great privilege to meet and work with a lot of awesome professional people at Elead. The support for me has been exceptional and many have gone above and beyond in comparison to other companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's really user friendly for the majority of people. There's a lot of comprehensive data that can be utilized as long as it gets set up correctly.

Cons:

Server downtime due to location time zone - this issue would not effect anyone in the lower 48 states of the US.

Reasons for choosing CDK Global

It was a combination of they had what we were looking for, even before the CDK acquisition, Elead was used in 7 of the top 10 dealerships in the nation, so how could you go wrong there as well as similar dealerships that were already using Elead.

Reasons for switching to CDK Global

The CDK CRM was old, antiquated and no one at the dealership really used it. We switched to Elead CRM and have been there for quite some time. After we switched, CDK actually acquired Elead to offset their systems shortcomings

Katie R.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Easy to use, lacking in support

Overall, eLead has helped us simplify our customer management and reporting.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like that it is easy to use and pretty simple in design and layout. You don't have to guess where things are, it is intuitive to navigate.

Cons:

The biggest struggle or pain point I've had with eLead is a lack of support. I feel like this is improving, but many emails to management tend to go unnoticed, or at least not replied to.

Vendor Response

Hi Katie, Thank you for taking the time to provide feedback with your experience with Elead. We are glad to see your experience overall has been positive. We will have someone reach out to you to ensure all business needs are being met now and in the future. Thank you! Elead

Replied June 2021

Justin F.

Verified reviewer

Automotive

51-200 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Good company but better out there

Good overall company. If you have to use them, you'll be ok but in today's age, I think there are better options.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We used CDK for our Chevy and Nissan websites. Support was really good but the products lacked some options and since they came up with the next Gen sites, it takes longer to update them imo.

Cons:

Lacking some easy software for faster editing. Also I think they use to price much higher for some of there products than others. I think they now try and get more inline.

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