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Josh P.
Advisor, 7 years
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Updated January 26, 2026
Cherwell Service Management vs Freshdesk: Which is best for you?
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Starting Price
$189.00
per month
$19.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
Support Ticket Management
4.29
Support Ticket Tracking
4.0
Incident Management
3.83
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Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
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Integrations
See All
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Pros / Cons
- The feature I like most about Cherwell is it's workflow management feature for IT change controls.
- There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.
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- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Value for Money
4.4/ 5
4.4/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Functionality
Highest performing feature
in the comparison
4.4/ 5in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
