Cherwell Service Management vs SysAid: Which is best for you?

The feature I like most about Cherwell is it's workflow management feature for IT change controls.

There is not really a good way to track the ticket when it is submitted and does not alert you by email of the status.

The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system.

This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it.