Chorus 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Chorus

4.5

(67)

Pricing

Starting at $100.00 per month

About Chorus

Chorus is the leader in conversation intelligence and an integral part of ZoomInfo’s (NASDAQ: ZI) leading modern go-to-market software, data, and intelligence for more than 20,000 companies worldwide. Founded in 2015, Chorus’ Conversation Intelligence Platform identifies and helps revenue teams replicate the performance of top-performing reps by analyzing their sales meetings. These insights serve as the foundation of an effective coaching strategy for sales and customer success teams and provide insight into the voice of the customer across the entire organization. Customers like Zoom, Mavenlink, Qualtrics, Adobe, TripActions, and GitLab ramp new hires to productivity 30-50% faster and see an increase in quota attainment from 20-100%.

Chorus Screenshots

Chorus Pricing and Plans

Starting price: $100.00 per month

Free Trial

Free Version

Basic

$100.00

per month

No plan information available

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Chorus Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of Chorus
Activity Tracking
Archiving & Retention
Auto-Dialer
Call Recording
Call Reporting
Call Tracking
Categorization/Grouping
Collaboration Tools
Commenting/Notes
Conversation Intelligence
CRM
Dashboard
Email Management
Feedback Management
Forecasting
Learning Paths/Tracks
Meeting Management
Onboarding
On-Demand Recording
Opportunity Management
Performance Management
Performance Metrics
Sales Reports
Scheduled Recording
Search/Filter
Training Management

Chorus Integrations

Webex Suite

Google Workspace

GoTo Meeting

ClearSlide

Outreach

Five9

See all 10 integrations

Chorus User Reviews

Overall Rating

4.5

Ratings Breakdown

63%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Andrew L.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 12 months

Reviewed September 2018

Excellent tool - Customer Success Manager

I often use Chorus to transfer customer feedback to our product managers. This gives the PMs the ability to hear the feedback directly from the customer, which is definitely something they value. It also eliminates a lot of back and forth internally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I'm a big fan of Chorus because it gives me the ability to go back and review my calls. This allows me to collect follow-ups and critique my style. Also, I enjoy listening to my team's calls to iterate on my style and pick up different techniques on engaging with customers., I've enjoyed building out playlists so new members from my team can listen and learn more from a library of customer calls sorted based on topic. The new UI is great too. I feel it is much easier to use than the previous one. I'm excited to work with Chorus in the future because I feel the team is extremely customer-centric. They've been extremely responsive and helpful during the whole process (onboarding and checking in). They've also been receptive to some feedback and connected us with a PM to further discuss.

Cons:

I dislike that there a two different buttons to share and add a clip to a playlist. I think this could be combined in the screen that allows you to fine tune the clip.

Jacco d.

Verified reviewer

Photography

51-200 employees

Used daily for less than 2 years

Review source

Reviewed December 2018

Chorus tracks and transcribes our meetings

Chorus is an extra ear and eye on every meeting we have with prospects and clients, something that pays for itself as you scale and ramp up the volume of meetings.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chorus extends the reach and influence of our managers by tracking all demo meetings and identifying opportunities to follow up on to improve our demos. It also allows us to go back to older meetings, share them with team members and transcribe them for the sales team and their clients.

Cons:

At times the software was slower or the interface was not optimal, but the team is constantly taking feedback and incorporating this in the product to deliver not only what was promised but further building out the tool to add new value.

Danny G.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Review source

Reviewed February 2025

Good product but has some issues

Overall it was nice to have Chorus vs. our previous recording software due to it's meeting recording summaries and the ability to easily use them for email drafts. However, the recordings took a long time to process and were lost on a few different occasions due to unforeseen bugs so we shifted away from using this solution in favor of a more reliable one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The AI meeting summaries were helpful and relatively easy interface to use.

Cons:

It takes a long time to provide the AI meeting summaries and recordings were missed for unknown reasons frequently.

Reasons for switching to Chorus

Needed a more comprehensive recording solution with AI meeting summaries

Bryan N.

Verified reviewer

Computer Software

51-200 employees

Used weekly for less than 2 years

Reviewed September 2018

Chorus.ai provides a great platform for direct rep feedback.

Rep development is one of our primary goals at Lessonly. As a part of our process, we've identified 25 skills that lead to success and developing those skills will help us succeed as a company. Chorus helps us develop some of those key skills through direct rep feedback on their actual calls. We also heavily integrate chorus into our onboarding process which helps new reps ramp faster by listening to their peers move through the sales process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chorus makes it easy for us to give direct feedback to reps during call reviews. Each of our sales directors set aside at least 2 hours per week to review calls and provide feedback. Reps love that each comment on a call gives them a direct link to the part of the call where the comment was left so they can have direct context.

Cons:

The call translation is just OK and we haven't figured out the best way to use themes in our day-to-day process.

Graham P.

Verified reviewer

Internet

51-200 employees

Used weekly for less than 12 months

Reviewed August 2018

Chorus is a rocking app for sales and customer success teams

Delivering better customer experiences from sales, to CS, and learning from each one.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Call recording in itself is a game changer. I love that I'm able to dive into not just my own calls and learn from them but also the entire team. I'm a big fan of the talk/listen ratio - i am definitely using that as one benchmark for how well a call went. Also, my interactions with the people at Chorus from Product management to support tickets have been excellent. Support is fast/responsive. Lastly, they're shipping new product fast which increases my confidence they'll close any gaps they need to

Cons:

call transcription is pretty hit/miss. the editor used to create shorter snippets from a full call definitely needs UX work

Daniela K.

Verified reviewer

Computer Software

1001-5000 employees

Used daily for less than 6 months

Reviewed September 2018

Eases the note taking process

Don't expect Chorus to transcribe your conversations word for word. It will be able to pick up some key words and you should use the markers to listen back to those parts of the conversation. The Chorus team has taken feedback and implemented some very beneficial changes. I'm looking forward to what more Chorus can do in the future.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

- Not having to take notes - Being able to re-listen to conversations & having an archive of your "notes" in Chorus - Being able to set up trackers for key words

Cons:

That Chorus is still more beneficial for conversations in native English. I would love if the words that are transcribed were actual words rather than gibberish. I'm looking forward to the day when Chorus will work in other languages rather than just English.

Dan W.

Verified reviewer

Marketing and Advertising

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great tool for sales teams!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Makes listening to calls a breeze. If you don't have the time to listen to every call live this really helps.

Cons:

Interface is kind of cumbersome and confusing at times.

Randi N.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for less than 2 years

Reviewed September 2018

Self improvement made easy

Ratings Breakdown

Ease of use

Functionality

Pros:

Allows you to see your filler words and where you talk about each topic.

Cons:

Can be confusing to navigate but once you use it a few times it becomes easier.

Jose P.

Verified reviewer

Computer & Network Security

201-500 employees

Used daily for free trial

Review source

Reviewed December 2020

Great sales tool

i have had a really great experience using Chorus.ai vital tool for a sales rep.

Ratings Breakdown

Ease of use

Functionality

Pros:

The note taker is a game changer. being able to focus on the call and not worry about taking notes has definitely had an impact on my sales. Also great to be able and go back and listen to calls.

Cons:

I feel like they could make the application a little more hidden. Sometimes prospects can get scared if they think the conversation is being recorded.

Dain B.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2020

Making Sales Smarter

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This is great for any sales team. We are not a large sales team so it is very useful. It allows me to see how my calls go and how to improve while also allowing me as a team lead, to help improve my team. As an SDR, it is great because my AE's can review calls before the next call to better understand how the qualification calls went.

Cons:

It is a little trickier than other platforms to find analytics on calls.

Showing 1 - 10 of 67 Reviews

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