Customerly 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Customerly

4.5

(70)

Pricing

Starting at $29.00 per month

About Customerly

Customerly is the first-in-class AI customer service platform, redefining how businesses engage with customers. Powered by advanced AI Agents, Customerly switches seamlessly between AI Assistant and Mission Mode, automating entire customer conversations, resolving issues instantly, and escalating complex cases based on intent.

Designed for SaaS companies, Customerly combines AI-powered support, customizable workflows, NPS & CSAT surveys, and email marketing automation to boost efficiency, enhance customer satisfaction, and drive retention.

Since its launch, Customerly has supported hundreds of SaaS businesses, enabling them to scale support operations, improve engagement, and deliver unparalleled customer experiences. With powerful AI automation and seamless human integration, Customerly is your ultimate solution for customer service and success.

Customerly Screenshots

Customerly Pricing and Plans

Starting price: $29.00 per month

Free Trial

Free Version

Basic

$0.00

Plan includes:

30 Days History
Conversation Inbox
Help Center
Included 2 Teammates
Live Chat
Mobile App
Unlimited Contacts

Startup

$29.00

flat rate, per month

Plan includes:

180 Days History
2000 Free Contacts
Block Users
Calendly Integration
Chat With Us
CRM
Email Marketing
Email Ticketing Forward
Facebook Messenger
Help Center Custom Domain

Pro

$87.00

flat rate, per month

Plan includes:

5000 Free Contacts
Autoreply
Canned Responses
Everything in Startup
In-Chat Surveys
Included 10 Teammates
Live Translate
NPS Surveys
Plus Video Call & Screen Share
Remove Branding

Enterprise

Pricing available upon request

Plan includes:

10+ Teammates
Everything in Pro
Hand-by-Hand Setup
Plus Team Reports
Quicker Customer Support
Tailored Contacts
Unlimited Days History

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Customerly Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Customerly
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Automated Responses
Automated Routing
Campaign Analytics
Campaign Management
Campaign Scheduling
Campaign Segmentation
Chatbot
Churn Management
Click Tracking
Code-free Development
Collaboration Tools
Commenting/Notes
Communication Management
Conditional Logic
Contact Database
Contact Management
Content Creation
Content Library
Conversion Tracking
CRM
Customer Database
Customer Experience Management
Customer History
Customer Segmentation
Customer Support
Customer Surveys
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Data Visualization
Document Storage
Drag & Drop
Drag & Drop Editor
Email Campaign Management
Email Management
Email Marketing
Email Tracking
Engagement Tracking
Event Triggered Actions
Feedback Management
For Sales/Marketing
Gamification
Geotargeting
Image Library
Inbox Management
Intent Recognition
Interaction Tracking
Knowledge Base Management
Knowledge Management
Language Detection
Lead Capture
Lead Generation
Lead Management
Lead Nurturing
Lead Qualification
List Management
Live Chat
Marketing Automation
Mobile Interface
Mobile Optimization
Mobile Survey
Multi-Campaign
Multi-Channel Marketing
Multi-Language
NPS of Customers
Offline Form
Personalization
Proactive Chat
Process/Workflow Automation
Query Suggestions
Question Library
Ratings/Reviews
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Screen Sharing
Search/Filter
Segmentation
Self Service Portal
SEO Management
Skip Logic
Social Media Integration
Subscriber Management
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Editing
Trend Analysis
Website Integration
Website Visitor Tracking
Widgets
Workflow Management
WYSIWYG Editor

Customerly Integrations

LeadsBridge

Zapier

WordPress

Customerly User Reviews

Overall Rating

4.5

Ratings Breakdown

67%

26%

Secondary Ratings

Ease of Use

4.5

Value for money

4.4

Customer support

4.3

Functionality

4.3

Have you used Customerly and would like to share your experience with others?

Marco C.

Verified reviewer

Photography

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Customerly Saved Me

I have been using Customerly for over a year, mainly to manage my newsletter (about 7k users) but I have also used it to create a sales funnel

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really liked the simplicity with which you can create funnel of email marketing and start earning money soon

Cons:

Nothing, the Customerly's team is very serious and ready to listen to every need of those who use the software, so as to satisfy and solve everything.

Giuseppe S.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Customerly: the best app!

Solved communication via chat with the customer for technical assistance.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and integration with third-party platforms. Use of notifications also on the app side to be notified immediately.

Cons:

It would be nice if there was the functionality in the chat to make a screenshot of the screen so that the customer can easily give us the information necessary to assist him.

Vendor Response

Thanks for your business Giuseppe. We love all of our customers. We have a screenshot functionality for your Live chat users :) It was one of our first feature.

Replied September 2018

Luca P.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed July 2020

Good live chat and automation, poor email delivery rate

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Both the live chat and the marketing automation were really easy to integrate and to use both for us and our customers

Cons:

The email delivery rate has been extremely low for quite some time, and the technical customer support really lacking, even when we suggested a signing problem affecting delivery rates.

Christian C.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

A must to have tool

We've been using the customerly tool for a few months and we're really excited. We have received numerous requests from our site and we have been able to recover some contacts that otherwise we would have lost forever. It is recommended for those who want to have a support and customer support always online and available that works for you even when you're not there

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very simple to use and is complete with all the features necessary for the customer experience

Cons:

For the moment nothing, I find it very intuitive and works properly.

Francisco O.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Reasonable Price for killer features

Mobile app and desktop notifications help me to increase the response time to provide support to my customers, I have sent campaigns and the open rate is incredible. Very happy with the possibility to provide support via video chat and screensharing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to create templates for Email Campaigns, the builder works smoothly. Deliverability of emails campaigns. In-app notifications via widget are very useful Price vs features quite fair for any small business. support via video chat and screen sharing.

Cons:

No Knowledgebase at the moment but is in their roadmap.

Luca T.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 2 years

Review source

Reviewed July 2020

Customerly is just amazing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've always been looking for something that merged ease of use with functionality - customerly was the solution! I love all the integrations and the fact that you can setup a knowledgebase along with a livechat for all visitor enquiries. Long gone are the days where I'd have to use multiple softwares

Cons:

I feel like the mobile app could be somewhat improved, sometimes I don't get notifications

Vendor Response

Thank you so much Luca. I've appreciated your feedback and we are going to improve the mobile app as well :)

Replied July 2020

Michele P.

Verified reviewer

Non-Profit Organization Management

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed January 2019

Powerful way to manage all the web communication!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything is very easy to use integrations, automations, chat, it's really a great software that is helping a lot managing and growth the communication.

Cons:

Not found yet.. I had a little trouble managing the domain and email reception at first but It has been really manageable and the customer service is awesome.

Mauro G.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2018

Good software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has improved interactions with customers.

Cons:

If the customer logs out he restart a new conversation

Melvin ★.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2018

Recommended for Marketing Automation

Positive

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customerly has 3 different apps which work together but im only using Live Chat and email marketing automation. Customer support app works nicely and stable but what's different from most of their competitors is the screen sharing and video live chat.

Cons:

Their branded hyperlink will always stay on the live chat widget. Not a big issue but nonetheless bothers us a little -_-