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Customerly vs LiveChat: Which is best for you?
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Features
- The platform's user-friendly interface has significantly enhanced our ability to engage with our users in real-time, making the management of support tickets and customer inquiries both efficient and effective.
- The main drawbacks we've noticed with Customerly mostly have to do with user experience and setting up more complex marketing campaigns. When we try to do more with our marketing, like setting up detailed flows, we find that Customerly can get a bit tricky to handle.
- Essentially, this means that the system supports me in solving my customer's problems and thanks to a central database and a 360 degree view, I quickly have all the relevant information at my fingertips.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
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Recommendations
