Document360 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Document360

4.7

(290)

Pricing

Pricing available upon request

About Document360

Document360 is an AI-powered knowledge base platform built for enterprises that need secure, scalable documentation. It centralizes your organization’s knowledge into one unified workspace whether you’re building public help centres, private internal wikis, SOPs, user manuals, API documentation or product playbooks.

Who It’s For:

By Role: Customer support teams deflect tickets, technical writers publish faster, product managers align teams and engineers document APIs and workflows effortlessly.

By Industry: SaaS, IT & consulting, finance, healthcare, education, and manufacturing

Key Capabilities:

AI Writing Agent: Instantly turn text, video, or prompts into structured, ready-to-publish documentation.

AI Search: ChatGPT-style assistant that delivers precise, context-aware answers from your docs.

SEO Automation: Auto-generate titles, tags and glossaries to improve content discoverability.

Powerful Editors: Markdown for speed and WYSIWYG for rich visuals both with real-time previews and drag-and-drop media.

Step-by-Step Guides: Auto-capture on-screen actions to create interactive guides; edit steps and customize highlights in seconds.

Category Manager: Organize and restructu...

Document360 Screenshots

Document360 Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Professional

Pricing available upon request

Plan includes:

Internal & External Knowledge Base
Custom Web Address
AI Content & FAQ Creation
AI Writing Agent
24/5 Support Guided Setup
Feedback Manager
Download Article as PDF
API Documentation
Customise Knowledge Base Design
SEO Customization

Business

Pricing available upon request

Plan includes:

Everything in Professional, plus
AI Search & Answer
Dedicated Account Manager
API Support
Integrate with 30+ Tools
Pro Analytics Dashboard
Support Ticket Deflector
Embedded Help Centre

Enterprise

Pricing available upon request

Plan includes:

Everything in Business, plus
Auto-Generate Glossaries
\24/5 Priority support
Dedicated Design Expert
Security Audit Trail
Testing Environment
Interactive Decision Tree
Multiple Sign-On Models

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Document360 Features

Popular features found in Knowledge Base
Feedback Management
Multi-Language
Rich Text Editor
Self Service Portal
More features of Document360
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Catalog Management
Change Tracking
Collaboration Tools
Commenting/Notes
Content Library
Content Management
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Discussions/Forums
Documentation Management
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
For the IT sector
Full Text Search
Knowledge Base Management
Knowledge Library
Knowledge Management
Online Forums
Pre-built Templates
Process/Workflow Automation
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
SEO Management
Single Sign On
Social Media Integration
SSL Security
Surveys & Feedback
Tagging
Templates
Text Editing
Third-Party Integrations
User Management
Version Control
Website Integration
Widgets
Wiki
Workflow Management
WYSIWYG Editor

Document360 Integrations

Olark

Segment

Intercom

Google Analytics 360

VWO Insights

Amplitude

See all 26 integrations

Document360 User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

28%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.8

Functionality

4.5

Atul B.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for less than 2 years

Reviewed July 2025

Document 360 knowledge base experience

We can easily manage internal and external documentation here. Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation (categories). Document 360 has integrated Eddy (AI), and our end users are really happy while using it. Even our support ticket count was reduced. Analytics reports give so much detailed information to analyze our user's interests. Knowledge-based customization helped us to make it the way we want. Even the customer success team offers some ready templates, which is so nice. Document 360 is not just providing solutions but making their (CX) customer experience better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is really easy to integrate and use, you have all the different types of configurations available to use to implement and make the (CX) customer experience better. One important thing Document 360 is always ready to adopt new features their customer need. That is the main reason we migrated our knowledge from confluence to here. It is an easy to use platform with WYSIWYG editors. We use Document 360 daily to update the Xponent knowledge base. Whenever we encounter any issues or require support for changes, we receive it as quickly as possible[]. Special thanks to the customer success team for that.

Cons:

I really do not have a list of features that Document 360 really does not support, We have already requested those required features and many of them are included in recent releases.

Reasons for switching to Document360

We loved the Document 360 platform because it is: Advanced configurations Advanced security to manage users and readers Advanced analytics AI integration Advanced WYSIWYG editor Readers feedback feature Customizable (Knowledge Base can layout, styles can be change the way we want) Always launch new features, accept new feature request Quick customer support

Zoe G.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Reviewed September 2025

Professional Product documentation at last!

Overall, our experience with Document360 has been very positive. We've had a lot of help with various aspects of our migration and launch, which has been fantastic. We're so happy to have moved away from our previous, very time-consuming documentation tool!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The migration team has been very helpful, patient, and reactive to our needs. We've been walked through each step of the process and we were ready to launch on time. The Document360 tool itself is much better than the tool we had migrated from, and any ideas we've had have been fed back to the Product team. We can see that Product suggestions are actively monitored and considered.

Cons:

Sometimes my questions took a while to get a response. I had to chase for confirmation. There could have been more Product training provided. We have struggled to get the help we need from a Cookie compliance perspective. Cookies scanned by OneTrust do not match what Document360 state they provide - this is still being investigated.

Reasons for choosing Document360

More modern UI, Document360 suited our needs better, they were also more responsive in coming back to us with questions and supports ahead of us choosing them.

Reasons for switching to Document360

Zendesk Guide was preventing us from scaling. The platform was rarely updated, and the tool is not designed for content creators and editors.

Rajiv J.

Verified reviewer

Government Relations

201-500 employees

Used daily for less than 6 months

Reviewed January 2026

Excellent Technical Documentation Platform

Excellent experience setting up and using the platform so far. Interacting with the Document360 team has also been seamless and fruitful. They have been professional and courteous and accommodated all our requests.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Intuitive to use, feature-rich, value for money, lot of useful AI features, versioning capability, and clean user interface.

Cons:

Nothing as of now. Document360 has met all of our needs so we do not see any cons currently. It's all good.

Reasons for choosing Document360

Ease of use, versioning, feature-rich, clean user interface, and AI features

Reasons for switching to Document360

Ease of use, versioning, feature-rich, clean user interface, and AI features

Lara H.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed August 2025

Has potential, but creating a truly personalized tool is challenging.

The sales pitch did not align with the actual product. However, the onboarding team was extremely helpful and available several times a week. The main challenge is that some issues cannot be resolved, especially for a startup with limited resources.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] , the onboarding specialist, has been doing his utmost to address all challenges. He has been available at all times and responds to my emails very promptly.

Cons:

The platform is very limited as a private solution: there’s no ability to customize the sign-up emails, PDF documents display poorly, and there’s no option to create folders. Everything is divided only by categories and articles, which makes navigation cumbersome. Additionally, the homepage design options are extremely limited. The process for design, migration, and changes has been very slow. It took two months, and we are still not satisfied with the results. I have not been able to fully launch it because it does not meet our expectations.

Reasons for choosing Document360

Price (it was cheaper), the possibility of customization

Allan U.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used weekly for less than 12 months

Reviewed October 2025

Feature-rich and user friendly. But API docs need improvement.

Easy to use and feature rich tool! Speeds up the process for managing documentation and provides a clean and pretty result. Though managing API docs is a struggle sometimes depending on the process you have determined.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Doc360 makes it easy to edit, manage and update documentation! It is very competent and have many features that compete with tools such as Confluence.

Cons:

API Documentation management could face some real upgrades. I left a couple of feature suggestions related to that, especially related to swagger file processes.

Reasons for switching to Document360

Hard and costly to manage the internal tool. Doc360 offered a great alternative.

Julian W.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Reviewed July 2025

Document360 - First in Its Class

Overall the product does what i sets out to do and does it well. It is easy to creat articles and whenever help is needed the support staff are availabe.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use. In my POC I took less than 30 minutes to create a good looking knowledge base. Also the supoort and ability to add requested features is excellent. I also like that there is both a WYSIWYG and markdown editor to create articles.

Cons:

The is very little to dislike. Over the period of 12 months there were a couple of times when I assume the servers were down as access was not available to the knowledge base - but this was rare.

Reasons for choosing Document360

During the POC it was the easiest to set up a knowledge base site and offered comprehensive functionality.

Reasons for switching to Document360

We wanted a more moder look and feel for the 21st century.

Verified

Reviewer

Computer Software

201-500 employees

Used daily for less than 6 months

Reviewed September 2025

Flexible and versatile platform for knowledge base management

We set out to find a more robust and versatile knowledge base management system that would help us do our work in a smarter and more streamlined manner. The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive tasks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is pretty powerful at streamlining content operations without being too complex. We were looking for a platform that would allow content reuse, integrate with multiple SAAS systems, and do that with an easy-to-use user interface. For us, it was also important that you didn't have to be a technical writing wizard to understand content reuse, metadata, and dependencies. The migration process from our existing content was smooth, and the Document360 team supported us along the way and made any changes to the styling that we wanted. The Document360 platform is developing and changing quite fast, and the team is very active in addressing pain points and customer feedback to improve the functionalities.

Cons:

The Document360 team has promptly addressed all issues and answered any questions we had. Sometimes, they're a bit slow to respond, but none of my questions have gone unanswered.

Reasons for choosing Document360

Paligo was too complex for our use case, and ClickHelp for some reason didn't resonate as much.

Reasons for switching to Document360

Our old setup didn't help us scale and manage our growing content volume in a smart way. We needed a platform with more content features, such as reuse, and Freshdesk being a ticketing platform, not a content platform, didn't have these features.

Assya Y.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for more than 2 years

Reviewed September 2025

Doc360 for the win

positive. I think it's one of the better options that exist for a KB solution at a very reasonable price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great.

Cons:

Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site.

Reasons for choosing Document360

Intercom's product is very limited in terms of knowledge and content management, and Zendesk just had bad customer service

Verified

Reviewer

Biotechnology

1001-5000 employees

Used daily for less than 2 years

Reviewed August 2025

The Best Platform for Knowledge Management

Much better than our previous system - basically an improvement in every way. Our end-users were able to start using it very quickly and efficiently.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to learn. Very flexible and lots of really useful features. Regular feature improvements and additions have been wonderful.

Cons:

A bit buggy sometimes. Some features that our organization needs are not available. Shared projects are a bit of a hassle to organize and maintain for us.

Reasons for choosing Document360

It had the features that we were looking for.

Verified

Reviewer

E-Learning

201-500 employees

Used daily for less than 6 months

Reviewed May 2025

Fast, User-Friendly, and Ideal for Teams

The most accessible and user-friendly documentation platform I’ve worked with, especially ideal for teams without a technical writing background. While it doesn’t offer the advanced structured authoring features that tools like Oxygen provide, it strikes an excellent balance for fast, collaborative publishing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and measure documentation performance.

Cons:

Limited XML and advanced markdown support; less flexibility for customisation compared to Oxygen. Content reuse is possible but can be a bit clunky and less structured.

Reasons for choosing Document360

Ease of use, value for money, Zendesk integration

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