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Document360 vs Freshdesk: Which is best for you?
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Features
- By providing a central, searchable repository, it has dramatically reduced the time employees spend searching for information, which boosts internal productivity.
- The main drawback is the licensing model: even if you're only using the platform in one other language than English, you're required to purchase an English license.
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
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