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Josh P.
Advisor, 7 years
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Updated January 26, 2026
Freshdesk vs Help Scout: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00
per month
$55.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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See all
Top Rated
Features
Features
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Real-time Consumer-facing Chat
5.0
Chat/Messaging
4.86
Inbox Management
4.63
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Integrations
See All
See All
Pros / Cons
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface.
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- They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone.
- When the internet connection is intermittent or weak, I find it difficult to use the system effectively, and I sometimes lose email drafts as well.
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Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.4/ 5
4.4/ 5
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Functionality
4.3/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2026
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
