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Freshdesk vs HubSpot Service Hub: Which is best for you?
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Features
- We needed a basic helpdesk system for a furniture retail back office, and Freshdesk was a good fit for creating tickets, assigning them to resources, and tracking them to resolution.
- You do not need to customise it as much as other platforms but then you can't get additional functionality that you require from it either.
- I no longer have to switch between multiple tools, and having all customer data (emails, chats, tickets) in one dashboard makes my work much easier.
- I find the interface to be a bit messy but that's my personal preference.
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Recommendations
