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Josh P.
Advisor, 7 years
Get Free Advice
Updated January 29, 2026
Freshdesk vs LiveChat: Which is best for you?
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Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00
per month
$24.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Visual Analytics
5.0
Real-Time Chat
5.0
Multi-Language
4.88
See All
Integrations
See All
See All
Pros / Cons
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface.
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- We like using LiveChat because it offers online access to a team both via various devices, which ensures we can respond to clients on the move.
- The system disconnects on its own without any warning, incoming client chat requests are not notified, and messages are missed entirely.
Read more
Ease-of-Use
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Value for Money
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Customer Support
4.5/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.3/ 5
Highest performing feature
in the comparison
4.5/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
