1 million+ businesses helped. Get advice
Software Categories
Best Construction Categories
Best Facilities Management Categories
Best Human Resources Categories
Best Legal Management Categories
Best Manufacturing Categories
Best Medical Categories
Best Property Management Categories
Get 1-on-1 advice in 15 minutes. It's free.
Start Now
Josh P.
Advisor, 7 years
Get Free Advice
Updated January 26, 2026
Freshdesk vs SAP Customer Experience: Which is best for you?
Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$19.00
per month
$58.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Inbox Management
4.93
Activity Dashboard
4.89
Recurring Issues
4.86
See All
Customer Database
4.79
Support Ticket Management
4.71
Reporting/Analytics
4.70
See All
Integrations
See All
See All
Pros / Cons
- Our admin did a good job of integrating the KB with the ticketing systems so the KB was a very reliable point of reference while troubleshooting during a call.
- It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface.
Read more
- It is better version of SAP CRM system service of SAP team. As data is on cloud it's waiting time is very less.
- My experience with this software has been largely frustrating due to its useless complexity and inability to adapt that complexity for use in simpler applications.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5in the comparison
3.8/ 5
Value for Money
Highest performing feature
in the comparison
4.4/ 5in the comparison
4/ 5
Customer Support
Highest performing feature
in the comparison
4.5/ 5in the comparison
4.1/ 5
Functionality
Highest performing feature
in the comparison
4.3/ 5in the comparison
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2026
FrontRunners 2025
Advisor
Recommendations
Recommendations
N/A
3 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
