Gorgias 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gorgias

4.6

(132)

FrontRunner 2026

Pricing

Starting at $10.00 per month

About Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.

Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.

Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.

Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Screenshots

Gorgias Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Starter

$10.00

flat rate, per month

Plan includes:

50 Billable Tickets
3 User Seats
Intent & sentiment detection
Chat campaigns
Rule templates
Satisfaction survey
Support performance statistics
Live statistics
Basic triggers

Basic

$60.00

flat rate, per month

Plan includes:

300 Tickets/Mo
Add up to 150 Integrations
Facebook & Instagram Integrations
Macros and Rules
Self Onboarding
Unlimited Users
Live Chat
Team management
User permissions

Pro

$360.00

flat rate, per month

Plan includes:

2000 Tickets/Mo
Lite Onboarding
Phone (up to 3 Numbers)
Revenue Statistics
Self Onboarding

Advanced

$900.00

flat rate, per month

Plan includes:

5000 Tickets/Mo
Dedicated Success Manager

Enterprise

Pricing available upon request

Plan includes:

Custom Services
Custom Billable Tickets
Custom Plan Price
Custom Overage Ticket Cost
500 User Seats

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Gorgias Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Gorgias
Activity Dashboard
API
Autoresponders
Batch Communications
Canned Responses
Case Management
Chat/Messaging
Contact Management
Customer Complaint Tracking
Customer Database
Customer History
Customizable Branding
Customizable Templates
Dashboard
Email Management
Email Templates
Feedback Management
File Sharing
Interaction Tracking
Issue Tracking
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Personalization
Proactive Chat
Quality Assurance
Real-Time Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Routing
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Tagging
Template Management
Third-Party Integrations
Ticket Management
Transfers/Routing
Workflow Management

Gorgias Integrations

Shopify

Integration rated 4.9 from 15 reviews

BigCommerce

Slack

Gmail

Meta for Business

Zapier

See all 55 integrations

Gorgias User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.5

Eszter D.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 12 months

Review source

Reviewed September 2021

Best help desk, highly customizable, reasonable price

Although our website is not built on one of the major platforms that Gorgias integrates with we are still able to implement it and centralize all our messages, make it easy for our team to communicate, assign team members and deal with cases based on priority. Also, Gorgias pricing is based on how many tickets you use a month so it adapts to the ever-changing business needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were looking for a helpdesk tool to make our customer service team more efficient by centralizing all communication channels into one (email, live chat, social media). Gorgias offers it all! Highly customizable dashboard, they even offer a 5 day free trial and if you re not satisfied after the first month, they refund you the money! Their customer service team is very helpful and knowledgeable.

Cons:

It would be nice if they offered phone support and more e-commerce integrations.

Reasons for choosing Gorgias

Gorgias offers better, more flexible pricing and the user interface is easier to use.

Reasons for switching to Gorgias

Zendesk only offers set pricing based on the number of users.

Candace B.

Verified reviewer

Apparel & Fashion

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Gorgias - great for small businesses.

Overall good experience - I'm always able to get a response from their team & they are constantly rolling out new updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how Gorgias integrates into so many apps that we utilize on a daily basis & the layout is very clear. I love being able to merge tickets, see ticket status and get a CSAT score quickly from our customers.

Cons:

Pricing can be a little high in comparison to some other platforms. It does seem like new updates are always an add-on.

Reasons for choosing Gorgias

I ended up going with Redo over Gorgias, based on cost.

Reasons for switching to Gorgias

Better capacity for our smaller business.

Ryan W.

Verified reviewer

Wholesale

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Good product for the price!

Overall, it has helped speed up our response times and distribute work evenly among our workers. Happy with it so far.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was quick to setup and get running at a reasonable price point. Also allows us to delegate work more evenly across our customer service agents.

Cons:

Can't create folders and drag and drop them in to it. You must create rules to get tickets to drop into folders you create.

Rodrigo R.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2025

CRM Made easy

the overall experience was good, easy set up, navigation, good support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy set up and the navigation for the customer on multiple shops platform

Cons:

to many 3rd party plug in and to many add on

Reasons for choosing Gorgias

in the end was the most suitable solution

Reasons for switching to Gorgias

better price and functionality were key for this transiction

Jade L.

Verified reviewer

Retail

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2025

Great features

Brilliant, very impressed from the training provided to the platform itself and will use it again in the future as business grows

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The variety of everything available to use on the platform and the training that they provide through their portal

Cons:

Loved everything about it, however we decided to come back to it at a later date when we could use the features to their potential and have more staff

Reasons for switching to Gorgias

To make emails easier and to provide more features

Verified

Reviewer

Consumer Goods

2-10 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

Solidly decent CRM with slight adjustments needed

Overall, I'd actually rate Gorgias 4.5 out of 5. Features, customer service, overall functionality, and willingness to provide not only more features, but value for money seems pretty decent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's a relatively straightforward platform to use - though I would say it is not as user-friendly/intuitive as one might think. There are definitely a lot of features that can benefit either the CSR or the managing team to monitor/measure KPIs though some more basic level functionality is missing at times.

Cons:

Somewhat simple processes seem to be missing over much more complicated or much more detail oriented features being available. For instance, you can't save a filtered view of the inbox to default to showing the oldest email first. There are many options to customize filtered views but this basic one is missing and hasn't been added - which seems counterproductive.

Verified

Reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

CX made efficient

Ratings Breakdown

Ease of use

Functionality

Pros:

Makes it super easy to manage all of your helpdesk information on one page, integrates seamlessly with Shopify etc

Cons:

Can be a bit cluttered until you get the hang of the interface but honestly once you get used to it it's great

Hope S.

Verified reviewer

Wholesale

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed April 2025

MY experience with Gorgias

Amazing. I give it 9/10, I am currently using this to manage my clients ecommerce shop

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like more is the automation and workflows in Gorgias, It helps with streamlining and support processes, reducing response times

Cons:

Just the limited customization, and the interface is a bit overwhelming . I want to keep using it because it was the first software I got to work with with the help of my client. hence I want an improvement. Because truthfully speaking it is the best.

Cadence F.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Gorgias Automation has been a game changer!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the automation features—saves time, boosts team efficiency, and ensures no customer slips through the cracks. Automations help route tickets, trigger responses, and handle repetitive tasks instantly, freeing up our team to focus on more complex issues. It’s incredibly helpful for maintaining fast response times, organizing workflows, and keeping our support process consistent and scalable as we grow.

Cons:

The UI feels clunky at times and could definitely be more intuitive, modern, and streamlined overall.

Albert R.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2025

Reliable, User-Friendly, and Efficient Ticketing System

Overall, Gorgias has been our main ticketing platform and has been very reliable. We use it every single day and rarely run into any issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use Gorgias every day as our ticketing system to answer questions and communicate with our customers. It is a very reliable and user-friendly platform that absolutely gets the job done!

Cons:

The last few updates came with some UI changes that felt cluttered and unnecessary.

Showing 1 - 10 of 132 Reviews

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