Gorgias 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Gorgias

4.6

(132)

FrontRunner 2026

Pricing

Starting at $10.00 per month

About Gorgias

Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries throughout the entire customer journey.

Gorgias's AI Agent acts as a super-agent on the brand's team, driving conversations with customers at the right time and on the right channel—from editing orders and managing subscriptions to providing AI-powered product recommendations.

Thanks to advanced ecommerce and channel integrations, Gorgias provides a single, streamlined platform where customer assistance is hyper-personalized and ticket resolution happens instantly.

Gorgias unlocks the power of conversations, helping brands build lasting customer relationships, improve efficiency, and drive more sales.

Gorgias Screenshots

Gorgias Pricing and Plans

Starting price: $10.00 per month

Free Trial

Free Version

Starter

$10.00

flat rate, per month

Plan includes:

50 Billable Tickets
3 User Seats
Intent & sentiment detection
Chat campaigns
Rule templates
Satisfaction survey
Support performance statistics
Live statistics
Basic triggers

Basic

$60.00

flat rate, per month

Plan includes:

300 Tickets/Mo
Add up to 150 Integrations
Facebook & Instagram Integrations
Macros and Rules
Self Onboarding
Unlimited Users
Live Chat
Team management
User permissions

Pro

$360.00

flat rate, per month

Plan includes:

2000 Tickets/Mo
Lite Onboarding
Phone (up to 3 Numbers)
Revenue Statistics
Self Onboarding

Advanced

$900.00

flat rate, per month

Plan includes:

5000 Tickets/Mo
Dedicated Success Manager

Enterprise

Pricing available upon request

Plan includes:

Custom Services
Custom Billable Tickets
Custom Plan Price
Custom Overage Ticket Cost
500 User Seats

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Gorgias Features

Popular features found in Customer Service
Alerts/Escalation
Automated Routing
Call Center Management
Conversation Intelligence
CRM
Knowledge Base Management
Queue Management
Reporting & Statistics
Surveys & Feedback
More features of Gorgias
Activity Dashboard
API
Autoresponders
Batch Communications
Canned Responses
Case Management
Chat/Messaging
Contact Management
Customer Complaint Tracking
Customer Database
Customer History
Customizable Branding
Customizable Templates
Dashboard
Email Management
Email Templates
Feedback Management
File Sharing
Interaction Tracking
Issue Tracking
Live Chat
Macros/Templated Responses
Mobile Access
Multi-Channel Communication
Multi-Language
Offline Form
Performance Metrics
Personalization
Proactive Chat
Quality Assurance
Real-Time Chat
Real-time Consumer-facing Chat
Reporting/Analytics
Routing
Social Media Integration
Social Media Monitoring
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Tagging
Template Management
Third-Party Integrations
Ticket Management
Transfers/Routing
Workflow Management

Gorgias Integrations

Shopify

Integration rated 4.9 from 15 reviews

BigCommerce

Slack

Gmail

Meta for Business

Zapier

See all 56 integrations

Gorgias User Reviews

Overall Rating

4.6

Ratings Breakdown

73%

20%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.5

Saskia M.

Verified reviewer

Restaurants

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

Georgias is excellent computer program

Georgias facilitates the automation of routine customer service requests and simplifies the management of more complex cases. With Gorgias, you can monitor critical metrics and assess past performance to enhance future results and the client experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You may tailor the client experience you provide with Gorgias to meet your specific business requirements. You can get your job done quickly and neatly with the many useful tools and extensions it provides. When you need assistance, Gorgias is there for you. A bare-bones installation works well, but the platform can be customized to your specific needs by delving further into its settings using rules, macros, and more. Overall, it's a reliable system for achieving top productivity.

Cons:

Although not all services and extensions are included in your Gorgias membership, upgrading is simple, and the added functionality is well worth the investment.

Reasons for switching to Gorgias

easy-to-navigate interface that works well with a variety of retail channels and integrates with the most popular social media sites, facilitating the consolidation of customers who have shopped across multiple channels into a single account.

Wyatt T.

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed April 2025

Easy to use

it was good it kept everything in one place and was easy to navigate while you are in the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It keeps everything in the same spot and is easy to navigate

Cons:

It was hard to get notifications I only saw things when I went looking for them

Reasons for choosing Gorgias

We liked the features that it had over other apps at the time

Ozgur Y.

Verified reviewer

Retail

11-50 employees

Used daily for free trial

Review source

Reviewed January 2025

Billed us on the day they told we are still on the trial period.

I created a new account on Gorgias for our new brand. After a few days, I got in contact with Gorgias support to ask if we were still in trial period on Jan 17, 25. [sensitive content hidden] from CS team confirmed we were in trial period. A few hours later, I saw that we were billed on the same day Jan 17, 2025 for a month period with a high value package. I couldn't even have a chance to downgrade the plan and remove the services we are not expect to use because I was told we were still in trial period. And now, they are refusing to refund due to their no refund policy. We are not using the account. I have reset the plan to free and will close it asap. Awful CS, wrong guidance and scam. We were billed for $540 for nothing we used and now required to pay it. Be cautious for unexpected/uninformed billings! By the way, I reached them to benefit from referral program before creating the account. They messaged me that they were going to provide referral benefits once I created the account. But no updates since then. Too fast in billing, too slow in others.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gorgias integrates seamless with Shopify

Cons:

They have a short trial period. They can bill you while they tell you you are still on the trial period.

Fabian L.

Verified reviewer

Building Materials

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed January 2025

Good service and helpdesk platform

Overall very good, we stopped using the chat function but beside that it do work very well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simple integrations to different tools and platforms as well as the simple layout and easy work

Cons:

The chat function and the autoresponder is quite bad

Reasons for switching to Gorgias

A better platform that worked with multiple integrations and systems as well as allowed us to use it the way we want to

Pelle B.

Verified reviewer

Building Materials

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed January 2025

Good software for ticket management with a lot of integrations

Very good, the auto chat was not really good for us, other than that everything is really good!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to implement, a lot of integrations and everything mostly just works

Cons:

The auto chat function is not worth the hassle of setting up

Reasons for switching to Gorgias

More integrations, better price per user and a more modern system

Connor C.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed January 2022

A must have for any eCommerce business

Overall, there is no other customer service platform I would use or reccomend more.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the ability to write canned responses that contain dynamic variables that pertain to each customer. This helps save a ton of time when responding to customers with the info they need.

Cons:

A while back the sales data was removed and this feature was gated behind the next more expensive pricing plan. Since then, Gorgias has introduced this feature again to the lower pricing tier however.

Reasons for switching to Gorgias

Limitations around the strength of the integration with Shopify. Due to the quality of the integration, we were unable to include order-specific data in canned responses for each customer. This required a lot more manual copy and paste work on our end.

Michael C.

Verified reviewer

Retail

11-50 employees

Used daily for less than 6 months

Review source

Reviewed March 2021

Great Product!

The overall experience has been fantastic! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records.

Cons:

I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias.

Reasons for choosing Gorgias

We chose Gorgias because we really wanted something that did not require a ton of training during the holiday season and was easy for everyone to use.

Reasons for switching to Gorgias

We made this switch because we wanted more automation. Gorgias provides much more functionality than Netsuite CRM.

Verified

Reviewer

Food & Beverages

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2020

Very nice user friendly helpdesk package but limited marketplace integrations beyond shopify

User love it and very few headaches. Some integrations need better docs on how to use advanced functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Really nice interface, users love it. Very easy to configure. Powerful rules and macro engine, Seamless shopify integration. Support is proactive and good. Developer friendly with good API

Cons:

If you want to integrate ebay or amazon, you need a third party add on which is itself limited. Prepare for additional costs. Rules and Macro engine has some limitations when looking to fully automate processes. It could be easier to test rule logic before deploying.

Reasons for switching to Gorgias

eDesk had better amazon / ebay integration but had severe limitations elsewhere. Gorgias a better all round fit.

Charles A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Better than Zendesk

Pleasant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Has live chat and now a customer support area to answer all those questions. Integrates with WhatsApp and Instagram. Allows multiple languages in one price plan.

Cons:

There's no pause plan when undergoing integrations or updating the website for a time, but you can always ask them to close it and come back later.

Reasons for choosing Gorgias

The multiple languages, ease of use, and price all in one.

Reasons for switching to Gorgias

Multiple languages in one ticket and ease of use.

Stephany B.

Verified reviewer

Consumer Electronics

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2024

Handle all of you customer support tickets with 1 Tool!!!!

I would highly recommend this platform to any ecom. company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That all customer inquiries are in one location. The statistics tool helps keep track of your customer support ratings, review tickets, and workload among other things. The automation and customer help desk can be changed and tailored to your specific needs. I would highly recommend this platform to any ecom. company.

Cons:

Sometimes it can be a little difficult to change automation features if you do not have prior training.

Showing 1 - 10 of 132 Reviews

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