HaloPSA 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HaloPSA

4.9

(35)

Pricing

Starting at $119.00 per month

About HaloPSA

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.

From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items.

MSPs are able to extend the usage of HaloPSA wit...

HaloPSA Screenshots

HaloPSA Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

The all-in-one for everyone

$119.00

per user, per month

Plan includes:

Asset Management
Auto-Asset Discovery
Billing
Contract Management
CRM
Inventory Management
Mobile Apps
Project Dashboard
Reporting
Service Desk

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HaloPSA Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HaloPSA
Accounting Integration
Active Directory Integration
Activity Tracking
Alerts/Notifications
Anti Virus
API
Approval Process Control
Asset Lifecycle Management
Audit Trail
Backup and Recovery
Billable Items Tracking
Billing & Invoicing
Calendar Management
Call Center Management
Change Management
Chat/Messaging
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Event Logs
Expense Tracking
Forecasting
Gantt/Timeline View
Help Desk Management
Incident Management
Interaction Tracking
Inventory Management
Invoice Management
Issue Management
IT Asset Tracking
Knowledge Base Management
Live Chat
Maintenance Scheduling
Monitoring
Multiple Projects
Patch Management
Performance Metrics
Policy Management
Portfolio Management
Prioritization
Problem Management
Progress Tracking
Projections
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Proposal Generation
Queue Management
Quotes/Estimates
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Resource Allocation & Planning
Resource Management
Scheduling
Server Monitoring
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Timesheet Management

HaloPSA Integrations

3CX

AnyDesk

Analytify

Sync

Adobe Commerce

Sign

See all 23 integrations

HaloPSA User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.8

Functionality

4.7

Steven d.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

Flexible helpdesk software

We've been able to use Nethelpdesk to improve tracking of our billable hours by making our administration of helpdesk work less of a drag. The option to access the database has also enabled us to expand any functionality with our own tooling where we found the fit to our processes wasn't fully realised. Summarised, it's enabled us to do our work as MSPs better than anything we've tried before.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Compared to many of the industry leaders we've tried, like Autotask and Connectwise, we find Nethelpdesk a refreshing alternative for work on the helpdesk. We've opted to self-host the software which already enables us to get much more responsive software and database access to make our own reports on top of the report manager in Nethelpdesk itself. Most everything in the system in configurable to work with your processes if you wish. The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Cons:

The only cons we have with the system are small quality of life problems. Fields that might be better on a different position, email history is always the entire ticket and requires you make different tickets if you contact a vendor and want to evade sending other communication to the vendor (you can manually edit old emails out before sending though!). We don't have any big cons that inhibit our work, anyplace the software wasn't a full fit we've made our own extensions using our own programmers directly with the database.

Mohammad M.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Excellent CRM

Ticket trage, scheduling, asset and customer managemnet, asset inventory.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

wide range of capability and enhance customer, asset and software management

Cons:

Don't have the option to pick up a specific user. example general user.

Andrew M.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Your Service Desk Ticketing Partner

The best ticketing application I have used to date. I spend more time in HaloPSA than I do in my own home.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of customisation, functionality and diverse range of uses. HaloPSA should be used by any serious MSP.

Cons:

Some minor annoyances exist, however these purely depend on each individuals workflow and are all easily adjustable.

Maria U.

Verified reviewer

Management Consulting

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

A Great Solution For Enahncing Customer Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

With HaloPSA, we have been able to perfect customer service. It makes handling ticketing, documentation and tracking easy. It is an easy to use product.

Cons:

HaloPSA is the very best. No flaws so far.

ASHLEY V.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed December 2024

Best Platform

Halo has been very easy to use for our team, keep our staff and clients updated in real time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ticketing system shows all updates and sends reminders if you have something pending.

Cons:

There were not many professional looking quote templates, but we were able to go in and easily customize some to our liking.

Robbie E.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Top quality Service Desk software

Nethelpdesk has revolutionised our helpdesk team. The team is now logging many more tickets than previously as it is so easy to do so, and we are able to respond much quicker to incoming tickets. We are able to use the reporting to analyse the ticket trends and any support problems we have and act on these quickly. Cannot recommend the software enough!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using NHD for just over 4 months, and couldn't be happier with the software. It is very configurable, allowing you to change workflows for your specific needs. We took advantage of consultancy when we initially signed up, which helped us to get up and running within a few days. We worked very closely with our consultant who was knowledgeable and able to help us change the look and feel to make it a little more familiar to what we were used to. We are utilising the phone system integration allowing us to log tickets within 5 seconds of the call completion, with most of the required information being collected without any input. Nethelpdesk is incredibly configurable, you can configure it to meet your exact needs. This can be daunting at first as there is often multiple ways to complete the same thing, but there is an option for almost everything. If you do require help the support team are generally very responsive and helpful. The development team are very responsive, and will often patch a bug or improvement you find within a few days/weeks. The feature development is very fast and multiple big features have been developed for the new web ui in the last few months. The reporting functions are again very configurable and if you need an additional report created the support team can do this for you. The dashboard feature has enabled us to show basic helpdesk statistics on a TV in the office which helps everyone keep track of how we're performing.

Cons:

The web application is unfortunately not as slick as the desktop web interface. The mobile site is okay, but a new app would be a better alternative.

Matthew R.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2018

Extremely Customisable

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Almost anything can be achieved with help from their support team, who are quick to respond and very knowledgeable.

Cons:

The features we are not using can get in the way sometimes.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed June 2020

Packed full of feautures

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Software is packed full of features to make it a true end to end solution. The customer Support from HaloPSA is fantasic.

Cons:

No native way to securely store passwords, but the guys gave us a great workaround

Matthew R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2019

The perfect fit

For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements. From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to grow into it's product as and when required.

Cons:

Minor bugs and the very rare slow performance

Verified

Reviewer

Information Technology and Services