HaloPSA 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

HaloPSA

4.9

(35)

Pricing

Starting at $119.00 per month

About HaloPSA

HaloPSA is a cloud-based and on-premise professional service automation (PSA) tool designed for ITIL-aligned managed services operations. From intuitive workflows to detailed service analytics, HaloPSA is able to centralize all MSP operations into one fully configurable service designed system. HaloPSA offers core functionality for remote access and access management, sales management and service desk operations, and inventory and catalog management.

From one centralized system, HaloPSA allows MSPs to manage the entire lifecycle of items, assets, and contracts from in-network or out-of-network using remote access and access management. With asset management, users are able to track all configuration items and visualize dependencies, while making sure that incidents are all logged and identified before any major systematic failing occurs. HaloPSA is also able to manage inventory levels and track documents and dates for traceability and complete accountability with inventory and contract management. HaloPSA comes with auto-discovery functionality to help automate the identification and collection process for asset and items.

MSPs are able to extend the usage of HaloPSA wit...

HaloPSA Screenshots

HaloPSA Pricing and Plans

Starting price: $119.00 per month

Free Trial

Free Version

The all-in-one for everyone

$119.00

per user, per month

Plan includes:

Asset Management
Auto-Asset Discovery
Billing
Contract Management
CRM
Inventory Management
Mobile Apps
Project Dashboard
Reporting
Service Desk

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HaloPSA Features

Popular features found in Help Desk
Access Controls/Permissions
Activity Dashboard
Alerts/Escalation
Automated Routing
Collaboration Tools
Macros/Templated Responses
Multi-Channel Communication
Real-Time Notifications
Reporting/Analytics
Self Service Portal
Service Level Agreement (SLA) Management
Workflow Management
More features of HaloPSA
Accounting Integration
Active Directory Integration
Activity Tracking
Alerts/Notifications
Anti Virus
API
Approval Process Control
Asset Lifecycle Management
Audit Trail
Backup and Recovery
Billable Items Tracking
Billing & Invoicing
Calendar Management
Call Center Management
Change Management
Chat/Messaging
Client Portal
Compliance Management
Configurable Workflow
Configuration Management
Contract/License Management
CRM
Customer Database
Customizable Branding
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Management
Document Storage
Drag & Drop
Email Management
Event Logs
Expense Tracking
Forecasting
Gantt/Timeline View
Help Desk Management
Incident Management
Interaction Tracking
Inventory Management
Invoice Management
Issue Management
IT Asset Tracking
Knowledge Base Management
Live Chat
Maintenance Scheduling
Monitoring
Multiple Projects
Patch Management
Performance Metrics
Policy Management
Portfolio Management
Prioritization
Problem Management
Progress Tracking
Projections
Project Management
Project Planning
Project Templates
Project Time Tracking
Project Tracking
Project Workflow
Proposal Generation
Queue Management
Quotes/Estimates
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Remote Access/Control
Remote Monitoring & Management
Reporting & Statistics
Resource Allocation & Planning
Resource Management
Scheduling
Server Monitoring
Social Media Integration
Status Tracking
Support Ticket Management
Support Ticket Tracking
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Third-Party Integrations
Ticket Management
Time & Expense Tracking
Timesheet Management

HaloPSA Integrations

3CX

AnyDesk

Analytify

Sync

Adobe Commerce

Sign

See all 23 integrations

HaloPSA User Reviews

Overall Rating

4.9

Ratings Breakdown

86%

14%

Secondary Ratings

Ease of Use

4.3

Value for money

4.5

Customer support

4.8

Functionality

4.7

Lucas B.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2023

Modern PSA for IT Providers and more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpdesk setup, ticket automations, the way billing can be handled and setup, reporting, where do i stop. The product is extremely customisable which allows the product to grow and scale as you do.

Cons:

It can get complicated, some UI elements arent everywhere, multiple ways to do the same thing.

Reasons for switching to HaloPSA

We were looking for a more modern and feature rich product that gave us the ability to grow and the product scale with us.

Christopher R.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

An Absolute Powerhouse

We were moving away from Zendesk for cost reasons and decided to give HaloPSA a try. We were not disappointed in the least. Absolute powerhouse of a software that does things we could never dream of doing in past software filling the same roles.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Has absolutely everything you could ever want out of a PSA platform, from user management, asset management, ticketing, automation, you name it.

Cons:

At first it was a lot to learn (a million different options, settings, infinitely customizable) but once you put the time in to figure it out you'll be happy to have the option to do anything you can imagine.

Reasons for choosing HaloPSA

At first because it had the best price, but now it feels like we'd never need to try another PSA.

Reasons for switching to HaloPSA

At first cost, but we stayed with Halo due to how great it has become after putting in the time to set it up.

Adrian B.

Verified reviewer

Accounting

Self-Employed

Used weekly for free trial

Review source

Reviewed June 2025

Learning psa review

Overall, HaloPSA is a powerful and flexible PSA tool. It offers excellent automation, reporting, and integrations, which help streamline IT service management. While there is a learning curve for some advanced features and occasional minor performance issues, the platform greatly improves efficiency and service delivery. Support is responsive, and frequent updates show ongoing product improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it was really gooIntuitive interface, seamless automation, strong reporting tools, great integration with other apps.

Cons:

Limited customization options, occasional performance lags, learning curve for advanced features in my opinion.

Nick F.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great product, very customizable, but sometimes complex

Our overall experience has been positive. Halo is a great product and a great team. It has not been problem free, but it has definitely been positive.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Halo's customizability is unlike any other software I have used. It allows us to build it to function how we need.

Cons:

Halo's greatest strength, its customizability, also plays into its greatest weakness. Its incredibly complex with many different settings that can have large impacts when changed. Sometimes this can be confusing, but I am not sure how else you would provide the incredible customizability otherwise.

Reasons for choosing HaloPSA

None of these alternate products would allow the custom billing we required.

Will S.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

HaloPSA for MSPs: An Honest Review

My overall experience has been an 8/10. Some of the integrations. Halo really is customizable to whatever you want it to be. I would recommend it to any organization that can invest the manpower to build it out.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The amount of integrations you can do for one. I also like the ability to build runbooks based on the integrations.

Cons:

It comes as a blank slate. If you don't have the manpower in your organization, taking on this can be daunting.

Reasons for switching to HaloPSA

Autotask has become dated. Lack of features and support.

Broderick A.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed July 2025

C suite Management

Easy to configure, gets a little deep in the weeds to make certain function work. However its a very powerful system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integrates well with multiple application as IT Glue, Ninja Huntress. Configuration was easy Application developer provide steps

Cons:

The minimum 5 seats to use the system. We are small shop everyone will not have access to use the system. I

Reasons for choosing HaloPSA

Independent of all other system, but integrates with most

Jonathan R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Easily the Best PSA We've Used

Overall, I have absolutely no complaints with HaloPSA. From our first interaction, the company has been professional and extremely responsive. The product implementation was painless, and support while learning the software has been near immediate. Now that it's in place, our clients have nothing but good things to say about their experience with the software. Ticket submittal and tracking, documentation, a custom service catalog, and countless other benefits have allowed us to provide them with a streamlined professional experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Halo stands out as the most customizable and easy to implement software we've tried. Once the initial learning curve was passed, we've come to realize we can do almost anything we need to from within this software. (So much so that we've been able to save some money and eliminate other products from our stack.) Our clients love the user portal. It's incredibly easy to use and presents a professional, well thought out experience. And, once again, the customizable nature of the software lets us structure it to our practices and procedures instead of forcing us into their methodologies.

Cons:

While overall easy to use; there is a bit of a learning curve as to where everything is located within the software. The customizable nature of Halo lends itself to a complicated interface, but the developers have done a wonderful job in making it as intuitive as possible.

Reasons for choosing HaloPSA

All of the aforementioned features and the ability to self-host the product at a fair price gave HaloPSA the clear win.

Reasons for switching to HaloPSA

Lack of features in previous offerings. Noncompetitive pricing. Poor support.

Dean W.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Quite flexible compared to competition…

Generally speaking, it's relatively easy to learn and our whole team was running pretty smoothly after just a day or two of really using it consistently.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The flexibility allowed us to operate closer to our original workflow whereas no other in this space did. We have a dispatcher that schedules appointments for the techs rather than techs just grabbing tickets from the queue, which no other platform we tested was conducive to doing.

Cons:

It can be quite confusing, especially the user configuration of the ticket views and some other settings.

Reasons for switching to HaloPSA

We really needed a modern solution from our custom database that didn't require in-house maintenance.

Colby W.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Integrated systems over your entire portfolio? Give HALOPSA a try--you won't be disappointed!

Where to start? It was such a great experience being able to integrate all of the tools that halsopsa supports, we have been able to track sales and projects better than ever before, leading us to be able to streamline how we advertise.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

HaloPSA has everything we need, all in one place with the ability to connect all of our data, it has made the difference in how we perform.

Cons:

The analytics were a bit hard to decipher in the beginning, but with a little bit of training, we were able to read the reports and gain a better understanding of where we are at as a company.

Matt B.

Verified reviewer

Hospital & Health Care

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Halo PSA - Customize To Your Hearts Content

Overall I am very pleased with Halo PSA. It gave our business a lot more options of flexibility where other similar software's could not.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What i like most about Halo PSA is the fact you can customize everything you can imagine for your own individual needs. It can be stock, or you can customized to your hearts content.

Cons:

To be honest there is not much I don't like about Halo PSA. If I had to be nit picky I would say the mobile version isn't as illuminating as the desktop web version.

Showing 1 - 10 of 35 Reviews

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