Help Scout vs Intercom: Which is best for you?

They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone.

When the internet connection is intermittent or weak, I find it difficult to use the system effectively, and I sometimes lose email drafts as well.

It also provides an additional benefit, in which we are able to directly message users in mass, or in selected groups to drive responses, test out new features, and easily market to our entire subscriber base.

It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM