Helpjuice 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helpjuice

4.7

(102)

Pricing

Starting at $120.00 per month

About Helpjuice

Helpjuice is a cloud-based knowledge base management solution suitable for businesses of all sizes and in any industry segment. It includes applications for the creation and management of both internal and external knowledge bases. The solution can also be hosted on-premises for allowing access only from internal servers and restricting any access via public domains.

Helpjuice features customized designing and styling tools that allow content creators to create QAs for their knowledge base. The tagging feature allows developers to tag questions in multiple relevant categories. The system begins searching for the top topics and articles based on the search query. It also tracks searches to provide detailed analyses of what topics are most frequently searched and which articles and topics are most frequently referenced.

Helpjuice is a customizable solution that allows businesses to match the look and feel of their websites. The solution is available on a monthly subscription basis.

Helpjuice Screenshots

Helpjuice Pricing and Plans

Starting price: $120.00 per month

Free Trial

Free Version

Starter (✅ AI Included)

$120.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Run-Up (✅ AI Included)

$200.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Premium Limited (✅ AI Included)

$289.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

Premium Unlimited (✅ AI Included)

$659.00

flat rate, per month

Plan includes:

Access Restrictions
Article History and Restore
Branding/Customization
Categories/Folders
Collaboration Tools
Content Analytics
Content Authoring
Content Formatting
Decision Trees
Drag & Drop Files

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Helpjuice Features

Popular features found in Knowledge Base
Feedback Management
Multi-Language
Rich Text Editor
Self Service Portal
More features of Helpjuice
Access Controls/Permissions
Active Directory Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Catalog Management
Chatbot
Collaboration Tools
Commenting/Notes
Communication Management
Content Library
Content Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Decision Support
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Drag & Drop Editor
Email Alerts
Employee Onboarding
Full Text Search
Knowledge Base Management
Knowledge Management
Pre-built Templates
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Search/Filter
SEO Management
Single Sign On
SSL Security
Surveys & Feedback
Tagging
Templates
Text Editing
Third-Party Integrations
User Management
Web Notifications
Website Integration
Widgets
Workflow Management
WYSIWYG Editor

Helpjuice Integrations

Microsoft Teams

Contact Cloud

AUDITWorks

Freshdesk

Microsoft SharePoint

Olark

See all 15 integrations

Helpjuice User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

22%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.8

Functionality

4.4

Dan C.

Verified reviewer

Wholesale

201-500 employees

Used daily for less than 2 years

Reviewed September 2022

Helpjuice Provides Knowledge Management with Great Features at a Reasonable Price!

The Helpjuice Team has been great to work with. The solution is easy to use, easy to maintain, and is extremely affordable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpjuice is very easy to setup. It provides enterprise features like SSO, excellent user management, and incredible import tools. Their support Team is amazing. They themed our site from our external website as part of our trial and have answered every question we've had with lightening fast response times.

Cons:

There's not much that I would consider a con. Category management is easy once you understand how it works, but it has some counter intuitive elements.

Reasons for choosing Helpjuice

Our evaluation of Zoho Desk and Stonly led us to Helpjuice because of the many features and cost effectiveness of the solution.

Reasons for switching to Helpjuice

We no longer needed all of the features that Zendesk offered because we migrated to NetSuite for Call to Resolution activities.

Tommy M.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Worth the squeeze

Overall, our team has greatly benefited from switching to Helpjuice. They've made us feel like they're invested in our success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the article editor the most, but I have to point out how helpful their support teams are. Helpjuice offers live support for their customers. It's wonderful to get a human response when necessary.

Cons:

I don't have much to not like. Over my time with Helpjuice, they've improved or added my desired features.

Reasons for choosing Helpjuice

We chose Helpjuice for their customization abillities, price, and capacity to host more than one help center.

Reasons for switching to Helpjuice

We were looking for more features, including increased customization, multiple knowledge bases, and more.

Caine N.

Verified reviewer

Consumer Electronics

51-200 employees

Used daily for less than 6 months

Review source

Reviewed July 2021

HelpJuice is the one solution the fits all sizes

So far so good, love our new help center and love the future I see using HelpJuice here at Pura

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So many features, some we did not even know were possible

Cons:

It is kinda clunky on the admin side. They need some more front end engineers and designers to upgrade this part or large companies are not going to use it

Reasons for switching to Helpjuice

More content features and components and flexibility

Colin B.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed December 2024

Helpjuice, great support, flexible platform

Really positive, the pricing structure is great for small businesses and the product is really flexible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great support and feedback into the roadmap. We made a few feature requests that were added within a few months which was great. Editor is really flexible and the access control you get on pages is great too.

Cons:

The design of our help center looks a little basic and dated, not sure if that's just us or the platform.

Reasons for switching to Helpjuice

Too expensive, features were good but cost per user too high

Verified

Reviewer

Telecommunications

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed June 2022

Helpjuice review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use our KB to help the call center agents follow processes and answer questions the customers may have. With Helpjuice, it has been a lot easier for the agents to navigate and find the information they need the first time. Editors can make one article and allow specific sections to be seen by the correct channels.

Cons:

Zendesk integration and Chrome extension needs to be updated.

Reasons for choosing Helpjuice

We were needing a knowledge base that was user-friendly on both the front and back end. We also needed to be able to track who would be able to see what information as well as who was or was not utilizing the knowledge base from a QA perspective. We were getting a lot of requests to update the information in the KB but with the system we were using it was hard to keep track of what was or wasn't updated.

Reasons for switching to Helpjuice

Helpjuice provides user and content usage and tracking, user grouping, and integrations for tools we already use. The switch to Helpjuice was made even easier with the cost and the fact that we could fully customize our KB. Helpjuice is also accessible on mobile devices which is extremely helpful for our Field Team

Jasmine O.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for more than 2 years

Reviewed January 2024

Easy to use

Helpjuice overview is great, it could do with a few improvements which I have mentioned through-out the survey. Other than that, no complaints! The support team are epic, very quick to respond and they're always very clear.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The layout of helpjuice is easy to manage on the formatting side, the tools bars etc are very similar to work, so it's easy to navigate in that sense.

Cons:

It would be good to be able to create our own filters in reporting, instead of having to export to narrow down the info, e.g - Find out how many articles a user has edited / created (without exporting) - See when an article as moved into another category - View different region articles in Insights without having to export and re-organise

Reasons for switching to Helpjuice

They were discontinuing their service, we had to pick another provider

Verified

Reviewer

Computer Software

10000+ employees

Used weekly for less than 2 years

Review source

Reviewed December 2022

One of the best easy-to-use software for knowledge base management

The overall experience was excellent and smooth, and their support team was very proactive. This will be excellent software for collaboration activities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most that their customer service was very proactive and quick when I booked a demo with them. I wanted to get up to speed with their software and start using it proactively. I had already heard/read a lot of good reviews about them, and want to use it as a knowledge base for my team.Another excellent feature they provide is managing multiple versions of a single document, which is very effective when working collaboratively. One of their best features is that they store backups of every document in the cloud, and can be easily restored in case of theft, deletion, etc. I have never really seen such technical features in other similar software.Moreover, they provide a very clean UI and easy to identify tools.

Cons:

I did not like that it took me time to understand their different templates like troubleshooting, interlinking, analytical reports, etc. However, their customer service team took the time to understand my requirements and advised me with some excellent templates that made my work really easy.

Reasons for switching to Helpjuice

I explored various platforms like confluence and notion, and I have been using them for different requirements. Like notion I use for personal brainstorming, confluence for project-level documentation, and helpjuice for tech-level documentation that includes the business requirements, product specification documentation, architectural decisions, and diagrams, and more.

Gaby C.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed April 2020

Best knowledge base tool I could find!

Our main with our previous knowledge base was the difficulty to find a relevant article and the general layout and design of the tool. With Helpjuice we get a state-of-the-line dynamic search engine that swiftly displays relevant results. Helpjuice comes with multiple themes which you can use and in case you would like to customize the look of the theme, you can do that by yourself or ask the help of Helpjuice's design team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They also provide full customization service to change the look of the knowledge base per your product's design.

Cons:

Admin dashboard could a few more features and tweaks (but Helpjuice offers to customize the admin screens as well!)

Reasons for choosing Helpjuice

Features, bundle price and not per user, customization options

Reasons for switching to Helpjuice

We wanted to put our focus on our product and use a 3rd-party service for this need. Less maintenance and a much better product than what we can create ourselves.

Marco A.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2019

Great first impression

The support team is outstanding. There is no back and forth. They understand the issue you describe and they fix it. Their customization services aer fast and reliable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's so easy to customize by having direct access to the HTML and CSS files in addition to the themes/templates they provide. You can build a complex solution and integrate email support, SSO, subdomains, etc. or a very basic knowledge base.

Cons:

We've been live for just a few days and haven't faced any challenge other than having to learn how to use a new tool.

Reasons for choosing Helpjuice

It was the only solution that checked all the boxes within a reasonable price.

Reasons for switching to Helpjuice

Salesforce Knowledge was to complicated with their visual force language. It is also too expensive for a medium-size company like ours.

Kathryn W.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Effective and easy to use Content Management System

Helpjuice allows us to make information available to our different audiences, allowing them to self serve when issues or questions arise without having to contact our team directly. It also allows us to keep important documents in one place so materials are not siloed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The editor is easy to use and suits our business needs here at Shipt. We are able to implement changes quickly and efficiently, pull records of previous updates, and pull analytics that are helpful for our business. The customer support team is typically responsive and able to help us quickly find solutions to issues or updates we need to make. The ability to automatically translate articles has helped us expand our content to a wider audience and the team has been easy to work with when it comes to customizations that we need.

Cons:

There are inconsistencies between the editing experience as some articles were built using the old editor and some were built on the new one. This can cause confusion as processes for making changes differ depending on when the content was creataed. Additionally, there is a limit on how many keywords can be added to an article which makes it difficult for us to make improvements on our search analytics.

Showing 1 - 10 of 102 Reviews

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