Helpwise 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Helpwise

4.7

(27)

Pricing

Starting at $12.00 per month

About Helpwise

Helpwise is a communication management tool that allows customer-facing teams to create shared inboxes for different channels like Email, Live Chat, SMS, Whatsapp, Facebook, Twitter and much more!

Sales & Support reps can use Helpwise to collaborate on customer conversations and improve their workflow but running automation rules.

Helpwise also has features like reports & analytics that allow managers to see the performance of their team members and accordingly set KPIs for them and also see communication volume trends.

Helpwise allows customer-facing teams to own the whole customer communication experience by providing features like Forms, CSAT, Help Centers & more.

Helpwise Screenshots

Helpwise Pricing and Plans

Starting price: $12.00 per month

Free Trial

Free Version

Basic

$12.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Helpwise Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Helpwise
Access Controls/Permissions
Activity Tracking
Alerts/Escalation
API
Chatbot
Chat/Messaging
Collaboration Tools
Communication Management
CRM
Customer Communication
Customer Database
Customer History
Customizable Branding
Customizable Forms
Customizable Templates
Document Storage
Email Management
Email Templates
Feedback Management
File Sharing
For Sales Teams/Organizations
Help Desk Management
Inbox Management
Interaction Tracking
Key Performance Indicators
Knowledge Base Management
Live Chat
Mobile Access
Mobile App
Multi-Channel Communication
Multiple User Accounts
Offline Form
Proactive Chat
Process/Workflow Automation
Real-Time Analytics
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Management
Role-Based Permissions
Routing
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Support Ticket Management
Surveys & Feedback
Tagging
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
Visual Analytics
Website Integration
Whitelisting/Blacklisting
Workflow Management

Helpwise Integrations

Jira

Pipedrive

Freshsales

Wootric

Stripe

Slack

See all 33 integrations

Helpwise User Reviews

Overall Rating

4.7

Ratings Breakdown

81%

11%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.7

Functionality

4.7

Masuk Sarker B.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 2 years

Review source

Reviewed November 2020

One of the Best Helpdesk Software

HelpWise is my everyday used tool. I've tried many helpdesk services in the past, and they were either too complicated to use or too expensive. But helpwise is very super easy to use and support system is just amazing. Continues development make the helpwise software even better. I hope very soon this will be feature a feature rich product like helpscout.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have 3 different businesses and I manage everything inside in Helpwise. My team check and reply to all emails, provide customer support, chat with customers. Overall it's just increasing my overall companies productivity. Also, I have created help center using helpwise. This way customer can find their answers by themself. It's reduced the support tickets a lot. Last the not least, If I face any problem, their support team tries to fix my problem immediately. It feels like, helpwise is my family :)

Cons:

Help center UI is not so modern and Needs improvement in Chat beacon.

Reasons for switching to Helpwise

Because helpwise is similar to helpscount and inexpensive too.

Sarah H.

Verified reviewer

Entertainment

2-10 employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Helpwise Fan!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I secured a great deal through Appsumo and have been so happy with helpwise that I brought across a second company to use Helpwise. The Support team is very attentive and respond within 24 hours. I love that I can schedule emails to send at a later time. Overall am very happy with Helpwise and look forward to a long partnership with them!

Cons:

While the idea of an iOS app is awesome, I have found it challenging and glitchy to use so far. The UI could really use a modern touch but it isn't the end of the world. I rely heavily on the help centre feature and would really love for that to have a make over so that the design is more modern and aligns with my branding. But these are all minor things that really shouldn't put you off this great piece of software that is only going to get better and better!

Reasons for switching to Helpwise

Helpwise offer more features and their inbox design is easier to manage multiple requests and replies to the same thread.

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2022

Great when it works, but too many bugs

Very time consuming support process will drain you physically end emotionally.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works (which is rarely) it's awesome. However there are far too many showstopper bugs

Cons:

Far too many bugs. I am emailing support on a weekly/daily basis. It feels like I should be being paid to find bugs and spend time with support to resolve them instead of improving my business.

Abraham C.

Verified reviewer

Mining & Metals

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed October 2021

Great Help Scout Alternative

I am very satisfied and happy with the product. I switched to it without thinking twice.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Helpwise works just like Help Scout and it does more! You can create canned responses, automation rules, snooze or schedule a reply or email, make forms that can be embedded, integrate their own live chat widget, has an in-house file manager, and so much more! As you can see, some of these are not available in Help Scout! I really like the UI/UX of this app, it's very modern-looking and easy to navigate. The onboarding was very easy for me. I was able to add a few inboxes in just a few minutes. They also have a good amount of integrations. I use Asana daily on my work and I'm so glad it has native integration with it. Being able to connect your social media channels as inboxes is also another thing to love. Facebook comments can also be connected! That's a time saver for me as I manage our Facebook page. I wanted to try their live chat widget but I haven't had the time to install it yet. This customer support app is a must-have for my e-commerce businesses. I'm so glad I found Helpwise, it will be my go-to service for my customer support tasks.

Cons:

I hope they can add more integrations in the future. I'm using Sendinblue and I hope I can also connect it with this app. Other than that, there's nothing to dislike on Helpwise.

Reasons for switching to Helpwise

It has more features and also good pricing.

Walter H.

Verified reviewer

Internet

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2021

Surprising gem in the customer support SAAS space

Overall the best customer support software I've tried. Not perfect, but the one I'm happy to use and would recommend to anyone that asks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best part of Helpwise actually turned out to be their own customer support. I cycled through a few customer support solutions before I chanced on Helpwise and surprisingly some of them don't even have easy to use support for their own software. Not Helpwise. Their own customer support is fast, responsive, tailored to your issue and best of all, whenever I've found minor issues in the software it's been fixed within hours. I've never seen that before in any other SAAS tool I've used.

Cons:

No software is perfect and for Helpwise there are minor issues from time to time, like the notifications not going away after clicking, or occasionally being redirected to a 404 screen. But whenever these things have come up I've mentioned them to Helpwise via their live chat and it's been fixed within 24 hours.

Marcelo B.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed July 2020

Brilliant and Easy to use.

The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to do the tasks fast. The interface is very easy to use and to navigate. By the way, the support is superb. [SENSITIVE CONTENT HIDDEN]gives a brilliant support... As the software is in English and my audience does not speak english, the team made some changes inside Helpwise so that I could use it for my audience. Can you believe that? Neither do I. They added fields inside the platform so that I could use it for my audience. It is really amazing what these guys did. Again Helpwise is very well designed tool, easy to use so that you can achieve what is was developed to do. Help you to give the best support to your clients.

Cons:

The chat support is very new. I was expecting them to have a more robust chat support. I really believe that they will improve it in the future.

Roger P.

Verified reviewer

Consumer Services

11-50 employees

Used daily for less than 2 years

Reviewed May 2022

Great for team mailbox

Support very fast. Helpwise is very open to any suggestions for improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Great for managing incoming emails into a shared inbox. One email address for the team, and emails no longer go missing or unanswered. We now answer all emails much faster than before.

Cons:

There is nothing that we don't like about Helpwise.

Verified

Reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Great collaboration tool for various teams

I managed to get my team onboarded without any hassle. We have started using it for our customer support, marketing, recruitment and development teams. As a startup, we are definitely winning with Helpwise with increased productivity and efficient communication. Lastly, they have got a super-responsive customer support team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Super easy and quick to set up and get started 2. Intuitive and clean UI/UX 3. Being able to see who is viewing the same email thread in real-time. This has made my life really easier. 4. Seamless integration with Hubspot CRM

Cons:

Nothing so far. Email formatting options could be slightly better, I checked with the team and multiple updates are already upcoming.

Sven H.

Verified reviewer

Education Management

11-50 employees

Used daily for less than 6 months

Review source

Reviewed June 2021

Great shared inbox

We have got the shared inbox, and that helps a lot. Since normally i am on every CC on every mail. Now we can take a discussion instead of mail so we have everything in one place. Same with mail, som just one answers the mail.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has it all. Autoanswers, discussions, Rules, ticket and chat

Cons:

I would like it to have translation into my language when i send out mail on autoanswers. But that is just a very minor detail.

Verified

Reviewer

Accounting