Hiver 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Hiver

4.7

(145)

Pricing

Starting at $19.00 per month

About Hiver

Hiver is a modern, AI help desk software designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.

All customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.

Hiver’s key features include:

Omnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.

AI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.

AI Agents - Automate routine tasks...

Hiver Screenshots

Hiver Pricing and Plans

Starting price: $19.00 per month

Free Trial

Free Version

LITE

$19.00

per user, per month

Plan includes:

Email Management : Tags, Notes, Views and Conversation IDs - Email templates with attachments - Recent Conversations and Conversation Followers
2 Shared Inboxes with Email, Voice, WhatsApp Channels
Live Chat : Contact Us Form Transcripts Auto-assignment Live Chat Tool tip: Contact Us Form Transcripts Auto-assignment
Knowledge Base
Collaborate on emails using @ Mentions and Permalinks - Collision Detection - Shared Drafts - Approvals Workflows
Auto Responder Email Body Search Round-robin Auto Assignment SLA Policy(1) and Violation Reminders
Analytics - Lite and Conversation Reports
iOS & Android Mobile Apps
Onboarding Assistance, 24x7 Email Support and 24x7 Chat Support
Asana, Jira, Slack and Quickbooks app integration

GROWTH

$29.00

per user, per month

Plan includes:

Everything in Lite plan and
Unlimited users
Analytics for team performance
Custom reports
Integrations (Asana, JIRA, QuickBooks, Zapier)

PRO

$49.00

per user, per month

Plan includes:

Everything in Lite
5 Shared Inboxes with Email
Chatbots
Assignment Limits on Round-robin, Assignments and CSAT Survey
Custom Reports and Dashboards, User, Tag and CSAT Reports and Scheduled Data Exports/Reports
AI Summarizer, Thank you Detection and Email Template Suggestion
SLA reports and business hours
Out-of-the-box Salesforce and Zapier Integration
No limit on SLA policy and violation reminder

ELITE

Pricing available upon request

Plan includes:

Everything in Pro
Unlimited Shared Inboxes with Email
Skill-based Auto-assignment
HIPAA Compliance
Out-of-the-box Okta Integration
Dedicated Success Manager
Call-back Support
Uptime SLA
Quarterly Team Training
Custom Build Hours

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Hiver Features

Popular features found in Email Management
Alerts/Notifications
Archiving & Retention
Autoresponders
Canned Responses
Contact Management
Data Recovery
Email Marketing
Email Monitoring
Search/Filter
Shared Inboxes
Signature Management
Spam Blocker
More features of Hiver
Access Controls/Permissions
Activity Tracking
AI Copilot
Alerts/Escalation
Analytics
Assignment Management
Automated Routing
Business Process Automation
Campaign Analytics
Change Management
Chatbot
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Customer Communication
Customer Complaint Tracking
Customer History
Customer Portal
Customer Service Analytics
Customer Support
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Email Distribution
Email Management
Email Templates
Employee Directory
Event Triggered Actions
Feedback Management
File Sharing
Full Text Search
Help Desk Management
Inbox Management
Incident Management
Interaction Tracking
Issue Management
Issue Tracking
IT Asset Management
Knowledge Base Management
Live Chat
Macros/Templated Responses
@mentions
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Multi-User Collaboration
Performance Metrics
Prioritization
Problem Management
Process/Workflow Automation
Progress Tracking
Project Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real Time Editing
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reminders
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Response Management
Role-Based Permissions
Routing
Rules-Based Workflow
Search
Self Service Portal
Service Level Agreement (SLA) Management
SSL Security
Status Tracking
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Tagging
Task Management
Task Progress Tracking
Template Management
Templates
Third-Party Integrations
Ticket Management
Transcripts/Chat History
Voice Mail
Widgets
Workflow Configuration
Workflow Management

Hiver Integrations

Slack

Zapier

Jira

Asana

Aircall

See all 8 integrations

Hiver User Reviews

Overall Rating

4.7

Ratings Breakdown

79%

17%

Secondary Ratings

Ease of Use

4.7

Value for money

4.5

Customer support

4.6

Functionality

4.6

Dana M.

Verified reviewer

Logistics and Supply Chain

201-500 employees

Used daily for less than 2 years

Reviewed March 2023

Excellent B2B client service solution

We are responding to clients more quickly, almost never letting emails fall through the cracks, and have the reporting from Hiver to prove it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There was a slight learning curve early on as we implemented and configured Hiver, but support was great. Super helpful. Now, our team can easily track open and closed requests with our clients, and easily collaborate behind the scenes with each other to solve customer issues. The metrics and reporting have also benefited our team's self evaluations and also given us an opportunity to show clients that we are tracking our own performance in an effort to provide them with better service.

Cons:

The early learning curve with configuration in Gmail took some time and effort, but that was expected.

Reasons for choosing Hiver

The direct integration within Gmail allowed us to communicate on a more personal level with our clients, rather than having clients feel like they are emailing with an impersonal help desk system.

Brandon F.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used daily for less than 6 months

Reviewed September 2025

Easy & Straightforward = Hiver

Hiver has been a gamechanger for me since I get a lot of emails daily. It helps to separate emails for those who need assistance from my everyday emails. Best of all, I'm using the free version which covers all my needs.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that its very lightweight as its integrated within your Gmail and that for what I need it for, its completely free. Probably my favorite piece of it is that it separates my requests from my everyday email.

Cons:

Some of the features that I would consider basic and should be included are only included in the paid version.

Reasons for choosing Hiver

Very simple, it was free and I wouldn't tied down to a subscription.

Virginia C.

Verified reviewer

Wholesale

51-200 employees

Used daily for less than 12 months

Review source

Reviewed October 2019

Great email help

This program has been wonderful! Before Hiver it was very difficult to verify information that had been emailed between customers and employees, now were are able to see the emails and what was discussed so that everyone in the company is on the same page. It is also extremely helpful that you are able to see all the employees who responded to a specific email thread - this definitely helps with accountability issues (extremely helpful in a customer service setting).

Ratings Breakdown

Ease of use

Functionality

Pros:

The program allows for all employees to have access to the same information without sharing email passwords as long as the email is linked to Hiver.

Cons:

Hiver was a bit tricky to use in the beginning, it takes some practice to get the hang of the program and how it works but it has been a definite help to us as users.

Marc S.

Verified reviewer

Museums and Institutions

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2025

Abusive billing behavior

Extreme disappointment with Hiver's billing practices. We were overcharged $450, and we were informed that a refund is not possible. We find this policy, and the overcharge itself, to be unreasonable and indicative of concerning billing practices.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gmail-integrated help desk solution it's easy to use and install but with limited customizations. Clean interface.

Cons:

They overcharge for subscriptions/users and the customer service isn't very helpful. If you want to talk to a human, you have to pay a premium.

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Functional AI Integrations Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver is a highly useful AI platform that allows for easy ticketing and integration of email, communication channels, and online collaboration.

Cons:

Hiver requires a learning curve, so it takes time to navigate. It takes several hours for onboarding, and may require frequent customer support to fully understand the functionalities of the platform.

Iván D.

Verified reviewer

Publishing

1001-5000 employees

Used daily for less than 2 years

Reviewed September 2025

Just perfect!

My overall experience with Hiver has been excellent. I feel confident using it because it’s secure, and it gives great value for money. The features really improve our workflow and make customer service more efficient, so it’s definitely worth the investment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I truly love how practical and easy it makes customer service for me and my team. I love the personalization options such as tags, colors, and automation, which help us stay organized and efficient when replying to our customers.

Cons:

When I'm managing in different folders, I am not able to remove just one from an email, when I try to remove one folder I just can't; I have to remove both and then add just one.

Jackee S.

Verified reviewer

Entertainment

11-50 employees

Used daily for less than 2 years

Reviewed September 2025

An Essential Tool for Team Email Management

My overall experience with Hiver has been very positive. It integrates seamlessly with Gmail, making it easy for our team to manage shared inboxes without having to learn a new platform. Features like email assignment, tags, and collision alerts really help keep things organized and prevent duplication of work. Collaboration feels natural, and response times have definitely improved since we started using it. While there are occasional crashes, they’re relatively minor compared to the value Hiver provides. It has become such an important part of our workflow that it would be hard to imagine managing customer queries or internal requests without it. Overall, Hiver is a reliable and user-friendly solution that makes teamwork around email far more efficient.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver has streamlined how we manage shared inboxes in Gmail. Assigning emails, tracking status, and avoiding duplicates is effortless. It’s intuitive, boosts response times, and keeps our team organized. Highly recommend for any business handling customer or internal queries through Gmail!

Cons:

Hiver makes managing shared inboxes in Gmail so smooth, assigning, tracking, and collaborating is effortless. Sometimes it crashes, but honestly, it’s hard to work without it now. It’s become an essential tool for our team.

Lindsey M.

Verified reviewer

Machinery

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Hiver is the best way to manage shared Gmail inboxes

We are very pleased with Hiver. The product fills a need (that Google should be providing) and it works great. Their customer service is also excellent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver provides the functionality to manage a shared email address between multiple people directly through Google's email interface. New emails pop into the Hiver managed folders where your assigned team can all see them. It's very simple to manage the emails through assignments, comments, and tags. Hiver takes the chaos of a Google group or shared email address and adds a layer of functionality and workflow. It is a gamechanger.

Cons:

I don't like that there is a need for Hiver. This is not an issue with Hiver but with Google. Google needs to buy Hiver and integrate this functionality directly into their email service. This functionality is necessary for many business customers and would be a big selling point for Google's enterprise services.

Bala K.

Verified reviewer

Computer & Network Security

11-50 employees

Used daily for less than 12 months

Reviewed September 2025

Great Email Management Tool for Support Teams - Needs Stronger Slack Integration

Overall, Hiver has been a strong addition to our support stack. It simplifies customer support management, enhances collaboration, and reduces friction in communication. With stronger integrations (especially Slack), it could be close to perfect.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The email management and task assignment features are excellent. It centralizes communication and ensures nothing slips through the cracks. Using it as our major customer support workflow has been a game-changer.

Cons:

A two-way integration with Slack would be extremely helpful. Right now, we can view some notifications, but deeper integration to manage tasks or conversations directly from Slack would improve efficiency.

Fletcher S.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Reviewed September 2025

Optimize your Gmail for productivity

We've been using Hiver for upwards of seven years now and it's a fantastic organizational tool, 10/10!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Hiver is awesome for organization within Gmail, building out automations to keep things clean, and allowing teammates to work seamlessly out of a shared inbox

Cons:

They're ultimately limited a bit with their interface due to them generally operating inside of Gmail

Showing 1 - 10 of 145 Reviews

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