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CXone Mpower vs Talkdesk: Which is best for you?
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Features
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
- Talkdesk is a great cloud phone system for e-commerce brands looking to tackle all aspects of a functioning D2C business
- Like many phone tools, I found Talkdesk's ring to be an awful and jarring sound, would love if each user could choose their own ringtone.
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Recommendations
