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Josh P.
Advisor, 7 years
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Updated January 30, 2026
CXone Mpower vs wolkvox: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$71.00
per month
$58.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
See all
See all
Top Rated
Features
Features
Performance Management
4.88
Call Routing
4.74
VoIP Connection
4.73
See All
Call Logging
4.93
Predictive Dialer
4.88
Contact Management
4.86
See All
Integrations
See All
See All
Pros / Cons
- It significantly simplifies handling multichannel interactions—voice, chat, email—within a single dashboard.
- Some of the reporting sometimes seems "off" or makes supervisors question if we're understanding how the parameters are defined.
Read more
- contains everything we need to operate transactions with the users of our clients, the user experience is practical and allows integration with other tools
- Windows App Client is not efficient.
Read more
Ease-of-Use
4.2/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Customer Support
4/ 5
Highest performing feature
in the comparison
4.4/ 5in the comparison
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2024
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
