Intercom vs Kapture CX: Which is best for you?

We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.

It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM

Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.

At times, the tool does not feel very user friendly.