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Intercom vs respond.io: Which is best for you?
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Features
- We do have an excellent team of reps, but Intercom's Help Center and Fin AI take care of the most common customer interactions, so our reps have the bandwidth to engage with more complex customer issues.
- It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
- The biggest strength is how well it handles complex, real-world conversation flows across multiple channels, teams, and outlets without becoming fragile.
- Sometimes there are messages dedicated to another client sent to another client so , I wish I could delete the message instead of apologizing for the mistake.
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Recommendations
