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Intercom vs Tidio

Updated February 4, 2026

Intercom vs Tidio: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$39.00

per month

$24.17

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Customizable Fields
4.78
Communication Management
4.71
Live Chat
4.70
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Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
See All
Integrations
Geckoboard
Geckoboard
Marketo Engage
Marketo Engage
Operations Hub
Operations Hub
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Google Analytics 360
Google Analytics 360
UserVoice
UserVoice
Wix
Wix
See All
Pros / Cons
  • It also provides an additional benefit, in which we are able to directly message users in mass, or in selected groups to drive responses, test out new features, and easily market to our entire subscriber base.
  • It's not very marketing and sales-friendly, lacking a few features like proper attribution and pushing full location information, including city and state, to Salesforce CRM
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  • We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
  • Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.7/ 5
Value for Money
4/ 5
Highest performing feature
in the comparison
4.5/ 5
Customer Support
4.3/ 5
Highest performing feature
in the comparison
4.6/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad