Issuetrak 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Issuetrak

4.6

(204)

Pricing

Starting at $27.00 per month

About Issuetrak

Issuetrak is a flexible issue tracking software solution that can be configured to suit the needs of a variety of industries and usages, including IT Help Desk, Customer Support, Project Management, and more.

Issuetrak can be deployed in the cloud or hosted on-premises and is suitable for departments and organizations of any size.

The product’s features include a Task Manager for task assignment and workflow creation, a suite of automation tools, round robin issue assignment, and intuitive reporting options. Issuetrak provides plenty of ways for users to customize their issue submission process, such as custom screens and user-defined fields. A number of add-on modules are available to supplement the base product with tools like Asset Management and Active Directory.

Users can also keep automatic audit records, organize their own Knowledge Base, edit their reporting dashboard to display their preferred metrics at a glance, and manage their issues via a centralized, customizable Issue Hub.

Issuetrak offers 24/7 support, as well as guided implementation and onboarding to assist users in configuring their site exactly how it’s needed.

Issuetrak Screenshots

Issuetrak Pricing and Plans

Starting price: $27.00 per month

Free Trial

Free Version

Team Cloud

$27.00

per user, per month

Plan includes:

24/7 phone, chat, and email support
Unlimited issues
Omnichannel issue submission
Mass issue handling
Issue automations and workflows
Custom forms and form templates
Task management
Notifications
Reporting
Dashboards

Support Cloud

$79.00

per user, per month

Plan includes:

All On-Premise features
Automatic updates
Enhanced Security
Guaranteed Uptime
Guaranteed Performance
Custom URL (TLS/SSL)
Test site sandbox environment
US / Canada hosting
SOC2 Certified

Team On-Premises Subscription

$160.00

per user, per month

Plan includes:

24/7 phone, chat, and email support
Unlimited issues
Multi-channel issue submission
Mass issue handling
Issue automations and workflows
Custom forms and form templates
Task management
Notifications
Reporting

Support On-Premises Subscription

$478.00

per user, per month

Plan includes:

All Cloud features
Dedicated server
Dedicated hosting for private cloud services
Domain and IP restrictions
Choose your data center based on geographic location
Migration assistance
Built to your security and compliance needs

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Issuetrak Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Issuetrak
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Analytics
API
Application Management
Approval Process Control
Approval Workflow
Asset Lifecycle Management
Asset Tracking
Assignment Management
Audit Management
Audit Trail
Automated Routing
Autoresponders
Backlog Management
Barcode/Ticket Scanning
Billing & Invoicing
Budget Management
Bug/Issue Capture
Bug Tracking
Call Center Management
Canned Responses
Case Management
Catalog Management
Change Management
Change Planning
Change Tracking
Chatbot
Chat/Messaging
Checklists
Client Portal
Collaboration Tools
Commenting/Notes
Commercial Properties
Communication Management
Compliance Management
Configurable Workflow
Configuration Management
Contact Database
Contact Management
Content Library
Contract/License Management
Corrective and Preventive Actions (CAPA)
Cost Tracking
Customer Communication
Customer Complaint Tracking
Customer Database
Customer Engagement
Customer History
Customer Segmentation
Customer Service Analytics
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Dashboard Creation
Data Import/Export
Data Visualization
Document Management
Document Storage
Email Alerts
Email Templates
Equipment Maintenance
Equipment Management
Event Triggered Actions
Facility Asset Management
Feedback Management
File Management
Fixed Asset Management
Forms Management
For Nonprofits
For Schools
For Small Businesses
Full Text Search
Help Desk Management
Historical Reporting
Inbox Management
Incident Management
Interaction Tracking
Internal Chat Integration
Inventory Control
Inventory Management
Invoice Management
Issue Auditing
Issue Management
Issue Scheduling
Issue Tracking
IT Asset Management
Knowledge Management
Learning Management
Macros/Templated Responses
Maintenance Management
Materials Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Channel Management
Multi-Language
Multi-Location
Multiple Projects
Onboarding
Parts Management
Performance Metrics
Pre-built Templates
Preventive Maintenance
Prioritization
Problem Management
Procurement Management
Project Management
Quality Assurance
Queue Management
Real-Time Analytics
Real-Time Chat
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Issues
Release Management
Reminders
Remote Access/Control
Reporting/Analytics
Reporting/Project Tracking
Reporting & Statistics
Requisition Management
Rich Text Editor
Role-Based Permissions
Routing
Rules-Based Workflow
Scheduled/Automated Reports
Search/Filter
Self Service Portal
Service Catalog
Service History
Service Reporting
Service Request Management
Single Sign On
SSL Security
Status Tracking
Supplier Management
Support Ticket Management
Support Ticket Tracking
Survey/Poll Management
Surveys & Feedback
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Templates
Text Editing
Third-Party Integrations
Ticket Management
Training Management
Usage Tracking/Analytics
User Management
Vendor Management
Web Notifications
Website Integration
Workflow Management
Work Order Management
WYSIWYG Editor

Issuetrak Integrations

Microsoft Entra ID

Google Analytics 360

Microsoft Azure

Zapier

Okta

Microsoft 365

See all 9 integrations

Issuetrak User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

27%

Secondary Ratings

Ease of Use

4.4

Value for money

4.6

Customer support

4.8

Functionality

4.4

Jeromy S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Reviewed July 2023

Issuetrak Customer Support for SaaS Development Company

Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Cons:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Reasons for switching to Issuetrak

Issuetrak is a more comprehensive, customer support based service compared to Jira.

Vendor Response

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Replied July 2023

John D.

Verified reviewer

Environmental Services

51-200 employees

Used weekly for less than 2 years

Reviewed May 2025

Yellow Bird Outdoor

While our overall experience with IssueTrak has been positive, our objective to replace Jotform for community and general submissions has unfortunately stalled. Jotform's ease of use made a full transition a non-starter. Furthermore, with our teams effectively utilizing mobile-centric apps like GoCanvas, there's a strong preference for the most mobile-friendly platform available.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Key strengths of Issuetrak lie in its powerful customization capabilities, allowing users to tailor everything from the dashboard to subcategories and workflows, complemented by exceptional customer service.

Cons:

A notable drawback for IssueTrak is the absence of a dedicated iPhone app. While the web interface is mobile-accessible, a native app could significantly streamline ticket updates and closures for field teams, offering a more convenient and potentially faster user experience on the go.

Reasons for choosing Issuetrak

IssueTrak's highly responsive customer service team and powerful reporting features were compelling advantages. It wasn't until further into our process that Monday.com came onto our radar.

Vendor Response

Thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak’s customization capabilities and our customer service have made a strong impression—that’s exactly the kind of experience we strive to deliver. We also appreciate your candid feedback regarding mobile accessibility and webform usability. We’re currently working on streamlining and modernizing our Webform functionality to make it more intuitive and user-friendly. If you ever find yourself reconsidering Jotform alternatives, we’d love for you to keep an eye on our Product Roadmap—some exciting updates are on the horizon! Thanks again for choosing Issuetrak and for helping us grow with your insights. If you ever want to chat more about your needs or upcoming features, our team is always here to help.

Replied July 2025

Salman K.

Verified reviewer

Non-Profit Organization Management

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Simple and Effective

Previously 5

Solves end-users needs to submit their requests quickly, also IT Admins can better track all the requests and report.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Previously 5

Functionality

Previously 4

Pros:

The ability to customise the software to meet our needs Report generator tool is pretty extensive Email to ticket, made end-users life easier Overall a decent product

Cons:

Installation is bit tricky Only search users beginning with last name of the user, some time can be annoying As an admin when I send reply to tickets it goes using my personal work email rather than the support email, I constantly have to cc support email and advise users to Reply All when sending replies.

Mike R.

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for less than 12 months

Reviewed May 2025

IssueTrak - Versatile and Configurable and Gets It Done

Overall very good. We obtained IssueTrak to handle customer complaints. Our use has grown beyond that and there are now 3 departments using it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Been using IssueTrak for almost a year now. Fantastic and very quick support. Very nice people to work with. The product is very versatile and configurable, and there has been 0 down time.

Cons:

Sometimes the left menu popping on or off can be annoying unless I pin it. But the pin never stays on so I have to pin it again almost every new session. Just give us the option to keep it on or off and quit the animated window.

Reasons for choosing Issuetrak

Features seemed all there, and they are. Price was a factor. $1,000/yr was affordable.

Vendor Response

Mike, thank you for your review! It's great to know that you can rely on Issuetrak's configurability and quick turnarounds. Even better to learn that multiple departments are happy with our product! We appreciate your feedback regarding the left menu, and we'll certainly take your suggestion into consideration to prevent future frustration. Thank you for choosing Issuetrak over alternatives like HubSpot. We're glad our features and pricing have been a good fit for your organization. Please don't hesitate to reach out if you have further suggestions or need assistance. We're here to help!

Replied May 2025

John C.

Verified reviewer

Mechanical or Industrial Engineering

501-1000 employees

Used daily for more than 2 years

Reviewed May 2025

RMA Specialist Manager

You system does not cover all our needs but with you outstanding support team we have been able to provide our internal customers with a clean experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is excellent for pinpointing quality issues and ease. Pricing allows us to provide visibility to all clients. This is something that we have received positive feedback from our customers.

Cons:

Customizing which task sends out a email to customer. You can only restrict all or send all emails by client not task. Task groups cannot be grouped and shrunk. So you have to roll thru whole list to find and work on a group. Once you fix the view does not pop back to where you were and requires you to roll and find fixed group.

Reasons for choosing Issuetrak

Costs per user main reason but costs to build an RMA system within SF and the quality of reporting was a huge obstacle.

Reasons for switching to Issuetrak

Lotus Notes died so Hale needed another RMA system

Vendor Response

John, thank you for your detailed review! We're happy to hear our reporting features and pricing have been beneficial for you and your clients. Positive feedback from your customers is always wonderful to hear. We appreciate your insights on customizing email tasks and task group navigation. Your feedback is invaluable and will help us improve our system to better meet your needs. It's great to know that, despite some limitations, our support team has been able to provide a clean experience for your internal customers. Your satisfaction is our priority. Thank you for choosing Issuetrak over other alternatives. We're glad our cost-effectiveness and reporting quality stood out to you. If you have any further suggestions or need assistance, please don't hesitate to reach out!

Replied May 2025

Jonas H.

Verified reviewer

Financial Services

201-500 employees

Used monthly for more than 2 years

Reviewed May 2025

Best Support out there

I can only speak to the back-end but experience there has been great, and this is mostly due to the Support Quality. I never have to worry about getting some off-shore technician that just reads from a book and asks me to do stuff that I have already done.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Support! I handle all the maintenance for this product so I have open tickets now and then and Issue Trak support is one of the better one (if not the best one) out there. US Based, knowledgeable and fast to respond to any question!

Cons:

Many updates but they are easy to deploy so not really a con. Biggest hurdle we had was that we started out with SQL Express as that was one of the supported models. This turned out to be a pain to move over to SQL Standard but again support was there to guide us through the process. I just wish we would have started out with SQL Standard from the beginning.

Reasons for switching to Issuetrak

Old system was no longer supported so we had to look for an alternative

Vendor Response

Jonas, thank you for your feedback! We're delighted to hear about your consistent exceptional experiences with our support team. We strive to deliver the best support out there, and we're glad you feel the benefits! We appreciate your insights on the SQL Express to SQL Standard transition. We're glad our support team could assist you through the process. We're committed to continue providing excellent support to exceed your needs. Please continue reaching out to us any time you need assistance.

Replied May 2025

Kathy C.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Reviewed May 2025

IssueTrak: A Few Limitations, But Keeps Your Tickets In Good Order

As an Admin and daily user, I like it. I know not everyone in my company utilizes it efficiently. But usually we can manipulate things the way we need them.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that open tickets can be sorted by day and time fields. This serves like a to-do list as we tackle tickets in service.

Cons:

Sometimes two people are working in tandem on the same ticket. Tasks are OK, but if you're used to seeing your to-do list by what you are scheduled for as "Next Action" you don't want two lists of your "Next Actions" and Tasks Assigned. So to have a way to Next Action another person would be great. Also, more characters are needed in the task name field and Scheduled PAs subject field. You want things as visible as possible without clicking into things to get a full description.

Vendor Response

Kathy, thank you for taking the time to share your detailed feedback on Issuetrak. We're glad to hear that sorting by field has been helpful for managing your day-to-day tasks! We appreciate you sharing your challenges and suggestion regarding "Next Actions" on a ticket, as well as the character count to enhance visibility. We take your feedback seriously for our future updates, as it is crucial in helping us improve our platform. We are pleased your daily use of Issuetrak is enhancing your procedural efficiency! Please reach out any time if you have more suggestions or need some assistance. We're here to help!

Replied May 2025

Patrick K.

Verified reviewer

Airlines/ Aviation

201-500 employees

Used daily for more than 2 years

Reviewed May 2025

Sr Systems Administrator

Positive, with many minor annoyances as stated above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very versatile and can be used for many complicated work flows for many different departments.

Cons:

Object organization is terrible everything is presented in one large list Issue Forms, Types, Templates, Issues, task groups and so on. It would be great if these could be organized in a folder structure of some sort. Also escalation notifications on tasks would be a huge benefit. I wish the interface was a bit quicker too very noticeable when completing tasks, after checking a task off as complete have to wait a few seconds for the page to reload before moving to the next task. When there are alot of tasks to complete this becomes very cumbersome. Having reactive drop boxes in Issue Templates would be helpful to example when I select subtype 1 it would filter what is presented by subtype 2. It would be nice to assign permissions to specific ticket types instead of globally example only allow closing of ticket type A currently I have to give global permission so they can close any open ticket.

Vendor Response

Patrick, thank you for this valuable feedback. It's wonderful that you're pleased with Issuetrak's workflow versatility across different departments. We appreciate your idea for better organization through a folder structure. Our Product Owner brings every suggestion into consideration, and we are making a point to look into escalation notifications, interface speed, reactive drop boxes, and specific ticket type permissions. Additionally, we'll ensure that our Product Engineers will make the configuration experience as beneficial as possible! We're glad you have a positive overall experience, despite the minor flaws! We're committed to making the Issuetrak experience better for you. Thank you for your review!

Replied May 2025

Kris C.

Verified reviewer

Marketing and Advertising

1001-5000 employees

Used daily for more than 2 years

Reviewed May 2025

I love Issuetrak Support!

Great...couldn't be better! We have a vanity URL that [sensitive content hidden] goes above and beyond to assist me with whenever we need to update it. I know his name because Issuetrak seems to retain their people, and it has been so nice to work with him over the years!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technical support. I have been working in the IT industry for many years and the technical support from Issuetrak is by far the best ever! There are multiple ways to open a ticket. You can even call and speak to a human! 99% of the time the issue is resolved on the first call!

Cons:

I really don't have any cons, but if I had to name one, I suppose it would be cost. We downgrade accounts from agent to user fairly often to keep costs down. That is a bit of a pain.

Vendor Response

Kris, thank you for your review! We're delighted that our technical support has made such a positive impact on your experience. It's great to know that our team has been able to resolve issues promptly and that you appreciate the multiple ways to open a ticket. We understand that managing costs can be a challenge, and we appreciate your feedback on downgrading accounts. We'll keep this in mind as we continue to improve our services. It's wonderful to hear that our team member has been able to assist you over the years. We're proud of our team's dedication and longevity, and it's always rewarding to hear that our customers value this, too. Thank you for choosing Issuetrak! If you ever need anything, we're here to help.

Replied May 2025

Josie B.

Verified reviewer

Mental Health Care

201-500 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

A ticketing system that won't leave you pulling your hair out

Overall love my time with Issuetrak, it does the job and it does it well. A few tweaks and it could be even better!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SSO integration was painless, love the knowledge base organization, really works well with our agency's smaller IT support team. Fairly intuitive and flexible with our needs, seems to scale up nicely as well. Support has been top knotch.

Cons:

Not a fan of how the service handles email updates to tickets and I wish it were more clear who is able to receive updates for tickets. Typically staff send in tickets via email and occasionally have other staff CC'd in that email and while it doesn't note it in Issuetrak, there could be multiple people replying to the ticket and getting updates.

Vendor Response

Josie, thank you so much for your thoughtful and detailed review! We're thrilled to hear that Issuetrak has been a great fit for your agency's IT support needs and that features like SSO integration and the knowledge base organization have made a positive impact. It's especially rewarding to know that our support team has met your expectations. We’ll be sure to pass along your kind words! We also really appreciate your constructive feedback regarding email updates and visibility into who receives ticket communications. This is incredibly valuable insight, and we understand how important clear communication is, especially when multiple team members are involved. We’re actively exploring ways to enhance email handling and improve transparency around ticket notifications, and your comments will help guide those improvements. Thanks again for being part of the Issuetrak community. We’re glad to have you with us and look forward to continuing to support your team’s success!

Replied May 2025

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