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Kapture CX vs LiveAgent: Which is best for you?
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and Demo
Features
- Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage.
- At times, the tool does not feel very user friendly.
- Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox
- It is a bit hard to edit a table because there is no option to delete rows or columns.
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Recommendations
