ProProfs Chat 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews

Overview

ProProfs Chat

4.8

(53)

Pricing

Starting at $15.00 per month

About ProProfs Chat

Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.

With Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.

Sites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.

Knowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.

Knowledgebase is priced per month. It was created by ProProfs in 2006.

ProProfs Chat Screenshots

ProProfs Chat Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Live Chat (Essentials)

$15.00

per user, per month

Plan includes:

1 Domain
1-Year Chat History and Visitor Tracking
3 Departments
Mobile & Desktop App
Unlimited Chats
Web

Live Chat (Premium)

$20.00

per user, per month

Plan includes:

1-Year Chat History
3 Domains
File Transfer and Visitor Tracking
Mobile & Desktop App
Unlimited Chats
Unlimited Departments
Web

Live Chat (Enterprise)

Pricing available upon request

Plan includes:

1-Year Chat History
Custom Proprofs Help Desk and Visitor Tracking
File Transfer
Mobile & Desktop App
Unlimited Chats
Unlimited Departments
Unlimited Domains
Web

Help Desk (Free)

$0.00

Plan includes:

100 Tickets
1 Inbox and 1 Department

Help Desk (Essentials)

$15.00

per user, per month

Plan includes:

3 Inboxes
Auto-Response
Ticket Ratings and 3 Departments
Unlimited Tickets

Help Desk (Premium

$20.00

per user, per month

Plan includes:

Auto-Response
Business Hours and Unlimited Departments
Child Tickets
Ticket Ratings
Unlimited Inboxes
Unlimited Tickets

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ProProfs Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ProProfs Chat
Access Controls/Permissions
API
Chatbot
CRM
Customizable Branding
Dashboard
Data Import/Export
Email Management
Geotargeting
Help Desk Management
Lead Capture
Lead Generation
Live Chat
Mobile App
Offline Form
Pre-built Templates
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search
Surveys & Feedback
Text Editing

ProProfs Chat Integrations

Shopify

WHMCS

Keap

Drupal

Highrise

Adobe Commerce

See all 20 integrations

ProProfs Chat User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Joya A.

Verified reviewer

Business Supplies and Equipment

Used unspecified for less than 2 years

Review source

Reviewed June 2015

Simple and customizable

With its easy to use interfaces, availability of native applications for smartphones and several other value added features it surely was ours go-to solution when we were in immediate need of enhancing our website performance by extracting more number of sales/sales leads through it along with serving all our online customers with optimum support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

It’s designed to be simple and smart and integrates optimally with our Salesforce CRM for automated migration of all conversation we have on website to our CRM. It allowed us “powered by” logo removed, making sure our customers get a seamless customized experience from start to finish.

Cons:

Perhaps by extending a free trial that runs for a month so that people who are slow to adopt also tests it fully before putting in an assessment.

Vendor Response

Thank you for sharing your review.

Replied October 2019

Verified

Reviewer

Education Management

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Making Product Announcements is a Breeze

We have had a good experience with ProProfs Chat, and their team has helped us every step of the way. The software is easy to use and great for businesses of all sizes. We highly recommend ProProfs Chat to anyone who needs a strong tool for customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our team has been using this software for quite some time. ProProfs Chat has many features, but the part we liked the most was the announcements. We could communicate marketing material and offers to potential customers instantly.

Cons:

We hope to see more templates for chatbots as it helps design conversations in line with our brand.

Adonis S.

Verified reviewer

Telecommunications

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed February 2018

Resolving customer issue instantly

Ratings Breakdown

Ease of use

Functionality

Pros:

This is a portal for customer service but unlike traditional service that tickets are issued, this is interactive and on-time support to address customer inquiries and problems. Guaranteed to have a result or even fix the concern after the conversation.

Cons:

Try to be specific on your issue, sometimes its hard to fully understand the request on a single conversation.

Vendor Response

Thank you for sharing your review.

Replied October 2019

Verified

Reviewer

Automotive

10000+ employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Great solution with loaded support.

My overall experience is, Magnificent components. I'm utilizing this device since 2 years at my association and I am very happy with it. I don't think I have anything as of since I can partake in con segment. It functions admirably for me!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have utilized such countless administrations yet nothing comes identical to Live2Support. However Others are likewise acceptable, Live2Support has its name as a result of vivacious programming and reliably remarkable execution.

Cons:

While doing my online business what I understood that we have made our online presence yet it is significantly more static in case there is no partner on the site of project lead in our show rooms.

Verified

Reviewer

Internet

2-10 employees

Used daily for free trial

Review source

Reviewed July 2020

Advanced chat tool, rather for small companies

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They provide a purchase history of the client we are chatting with – this helps in personalized conversation with him/her. You can see the activity of your customer while he/she is exploring your website – thanks to this feature you can initiate a conversation with your potential customer and help him/her in the purchasing process. You get all analytics you need to see how operators of your chats are performing. I like the feature that allows me to take over a chat conversation if it is necessary – sometimes the customer's case can be complicated and the novice operator may not have enough knowledge to solve it.

Cons:

I didn't find anything that I didn't like.

kenley t.

Verified reviewer

Banking

Used unspecified for less than 2 years

Review source

Reviewed October 2015

Affordable and highly valued Service

It is one of the most cost effective solution available in market for interacting with website visitor. Besides as a mean of sales and support for the website visitor it is also a mean to create your brand value for organization

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

We can manage multiple website using single live chat account. The responses are faster and quicker due to canned responses. Logo can be placed on chat window creating higher brand value. Co-browsing is also possible while chat on visitor end. Function of call back is really helpful to create a alternative option of interaction

Cons:

comprehensive functionality need a lot of time to evaluate. online help documents need revamp may be to technical as far as I think may be its too technical for me only

Vendor Response

Thank you for sharing your review.

Replied October 2019

zara i.

Verified reviewer

Used unspecified for less than 2 years

Review source

Reviewed July 2015

Cost Effective Value Loaded solution

It is no doubt one of the best solution available in live chat services. We can say that it is value for money as the feature that this service provides are available at a higher cost from other service providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

It provides the full opportunity for branding in visitor chat window besides that it also have comprehensive visitor information tracking which helps us a lot to create a targeted response to the website visitor.

Cons:

The online helps need rationalization. It is not that it does not have the contents but there organization need little rationalization however I think it has nothing to do with the service itself

Vendor Response

Thank you for sharing your review.

Replied October 2019

Verified

Reviewer

Information Technology and Services

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed September 2020

Made some customers smile thanks to ProProfs!

Very delightful. Glad I switched to ProProfs Chat plugin for my WordPress website.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simplicity is the key to make your customers smile and while using this product, we feel as if it resonates with our values and that of our customers. It is so easy to use this tool and makes our support process a seamless experience for visitors. My team also likes how they can track their own input and get access to previous transcripts to improve the experience further.

Cons:

I think the tool is really useful and for now my team and I have not come across any technical difficulties for sure.

Richard P.

Verified reviewer

Used weekly for less than 12 months

Review source

Reviewed July 2018

Good software for lead generation for us

Great exploration for our business, getting quality leads, easy to communicate and many more

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automatic live chat that pops up at every page has helped us to generate and convert more leads. Even when the customer has a query regarding one product, we can let him know about the other products that we offer. And this ways sometimes the visitors have been converted into customers. The software is easy to use and runs on any web browser. The software does not require knowledge of any computer language.

Cons:

It would be really nice if you work towards changing the notification sound. It is a bit creepy. ...

Vendor Response

Thank you for sharing your review.

Replied October 2019

Verified

Reviewer

Individual & Family Services

Used unspecified for unspecified

Review source

Reviewed May 2014

Winning my customers through Live2support chat software

With an experience of two years I have come to the conclusion that live2support is trustworthy live chat software. With a huge variety of features and benefits which seems to have come true, this software helped me to win customer’s believe who came to my site as a visitor by solving there queries instantly.

Ratings Breakdown

Pros:

Easy to integrate and use, no need of lots of technical information to install it on site.

Cons:

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