ProProfs Chat 2026: Benefits, Features & Pricing

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Wondering if ProProfs Chat is right for your organization?

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ProProfs Chat

4.8

(53)

Pricing

Starting at $15.00 per month

About ProProfs Chat

Knowledgebase is a cloud-based help desk (HD) software solution. This product offers help centers and guides for both customers and employees, and it is suitable for businesses of all sizes.

With Knowledgebase, users can create content and publish it in a searchable database. They can add tooltips, lightboxes and pop-ups. This system’s content editor includes a toolbar where users can format text and add images, tables and videos. Users with coding experience can also directly edit their sites’ CSS.

Sites created with Knowledgebase are brandable and have custom domain names. Sites can also be published as PDFs. Users can manage multiple sites, track revision history and import files.

Knowledgebase is integrable with ZenDesk, Google Analytics and Live Chat among others. Users can assign roles and permissions in the system. This solution is accessible anytime from anywhere, and it can be accessed from multiple devices including mobile devices.

Knowledgebase is priced per month. It was created by ProProfs in 2006.

ProProfs Chat Screenshots

ProProfs Chat Pricing and Plans

Starting price: $15.00 per month

Free Trial

Free Version

Live Chat (Essentials)

$15.00

per user, per month

Plan includes:

1 Domain
1-Year Chat History and Visitor Tracking
3 Departments
Mobile & Desktop App
Unlimited Chats
Web

Live Chat (Premium)

$20.00

per user, per month

Plan includes:

1-Year Chat History
3 Domains
File Transfer and Visitor Tracking
Mobile & Desktop App
Unlimited Chats
Unlimited Departments
Web

Live Chat (Enterprise)

Pricing available upon request

Plan includes:

1-Year Chat History
Custom Proprofs Help Desk and Visitor Tracking
File Transfer
Mobile & Desktop App
Unlimited Chats
Unlimited Departments
Unlimited Domains
Web

Help Desk (Free)

$0.00

Plan includes:

100 Tickets
1 Inbox and 1 Department

Help Desk (Essentials)

$15.00

per user, per month

Plan includes:

3 Inboxes
Auto-Response
Ticket Ratings and 3 Departments
Unlimited Tickets

Help Desk (Premium

$20.00

per user, per month

Plan includes:

Auto-Response
Business Hours and Unlimited Departments
Child Tickets
Ticket Ratings
Unlimited Inboxes
Unlimited Tickets

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ProProfs Chat Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of ProProfs Chat
Access Controls/Permissions
API
Chatbot
CRM
Customizable Branding
Dashboard
Data Import/Export
Email Management
Geotargeting
Help Desk Management
Lead Capture
Lead Generation
Live Chat
Mobile App
Offline Form
Pre-built Templates
Proactive Chat
Real-time Consumer-facing Chat
Real-Time Monitoring
Reporting/Analytics
Reporting & Statistics
Screen Sharing
Search
Surveys & Feedback
Text Editing

ProProfs Chat Integrations

Shopify

WHMCS

Keap

Drupal

Highrise

Adobe Commerce

See all 20 integrations

ProProfs Chat User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

19%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Deepanshu A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 12 months

Reviewed October 2021

Quick to Notify Us on Customers

Overall we feel that that this live chat software is pretty competent when it comes to alerting us about incoming queries and helping us to not miss out on important support opportunities. Would definitely recommend it to those who have been facing delays.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like how it doesn’t let us miss out on incoming customer queries. We’re able to take all of them when our agents are online. It’s quite quick as well and agents don’t feel a lag either.

Cons:

We would like to see more customization options for the chat button. We feel that there are fewer options to make them look more engaging for visitors to click them right away.

Tami D.

Verified reviewer

Professional Training & Coaching

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

ProProfs Chat is Perfect for Our Company

We have a great CHAT software on our website and it helps Customer Service provide the best experience for our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and affordability. We have been very happy with ProProfs Chat.

Cons:

No spell check on the chats and just recommend canned responses. Should have chat as we do not do many canned responses.

Reasons for choosing ProProfs Chat

Again, ease of implementation and affordability.

Monica R.

Internet

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2017

Best live chat tool I've worked on!

Awesome features. I am using this tool since 2 years at my organization and I am quite satisfied with it. I don't think I have anything as of now that I can share in con section. It works well for me!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As an experienced live chat agent, I can very well tell you that some of the tools I had previously worked with were more complicated than the plot of the movie Inception. But ProProfs Chat is all about business! Simple, easy to use and no complications!

Preethi R.

Verified reviewer

Information Technology and Services

Used unspecified for unspecified

Review source

Reviewed May 2015

Affordable and highly valued Service

It’s embarrassing to say that it took us over six months to get started with Live2Support. No idea why? It is great converter and lead generator. It has anything and everything needed to run successful live and automated chats. It has reduced response time and tremendously improved online customer service. I have not imagined how easy are the step-by-step tutorials to configure and customize each and everything on this live chat service. It has awesome support service. They have integrated my chat with 3D cart, website and sales force. I created two branded custom chat images one for offline and one for online they help me get that up and running and positioned where I wanted it. I have quarterly renewed the services priced at $110 and will continue with it till I have business.

Ratings Breakdown

Pros:

The affordable and reliable chat service of Live2Support's has helped our organization to reduce response time in delivering online customer service. Its associated analytical services have helped us to analyze sales trigger points and redefined our customer satisfaction parameters. It has become unique tool in organization’s daily operations to identify key metrics for gauging its effectiveness. Its control panel has enhanced our ability to measure and analyze live chat channel and individual chat agent performance. This unique capability has helped us to achieve high customer satisfaction through quick issue resolution in highly focused interactions.

Cons:

The extended functionality provided need extensive time frame to explore

Vendor Response

Thank you for sharing your review.

Replied October 2019

Sugandh S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2021

Proactive Support Made Possible

I’d say that the experience with ProProfs Chat has been very smooth so far and we’re glad that we’re still onboard with it. Would recommend it to all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ProProfs Chat is definitely making it easier for us to become more proactive while offering support to our customers. We track and find opportunities where we can initiate a chat with our customers.

Cons:

The fact that there should be more customization options because we’re not that equipped with CSS knowledge. So it would help if they can help us create more attractive looking chat widgets.

Anji R.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Helps You Market Better on Website

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like there is this Announcement feature available. It helps us strategize how we should market our latest sales or product updates to customers visiting our website.

Cons:

Haven’t found one so far in our use of the software for the past 11 months.

Toma R.

Verified reviewer

Real Estate

Self-Employed

Used daily for free trial

Review source

Reviewed December 2020

Helps us Predict Customer Response

Satisfied with the overall experience with this product as it helps us every day to reach out to our site visitors everyday. Would recommend brands to give it a try.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I’m sure that predicting customer response may be common in a lot of live chat solutions today. But this tool helps us understand the customer mindset faster and enables my agents to come up with a solution faster.

Cons:

I’m not sure if there is something I can point out as what I least like about this software. So far the experience has been really good.

Vendor Response

Thanks for sharing your review on ProProfs Chat.

Replied December 2020

Saumya S.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

Boosts Customer Engagement

So far so good. We’ve seen a significant growth in our website engagement with the help of this live chat software and would highly recommend others to give it a try.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that we can improve our customer engagement on the website and at the same time educate customers about what’s coming in for them makes proprofs chat special for us.

Cons:

I’m not sure what to complain about the product. It has flawlessly helped us overcome our biggest concern which was to improve website engagement.

Saurabh A.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Overall a Supportive Tool

We’re liking our experience with the software so far and so far we’ve never encountered major issues with their services or subscription.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We like how ProProfs completes our support suite. With its integration abilities, we are able to integrate it with our existing tools and manage incoming support and sales requests.

Cons:

We should get more widget themes and designs to help us switch from one template to another.

Michael S.

Verified reviewer

Media Production

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

All in One Complete Support Suite

Great so far. The product is offering us a seamless experience for free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We started using ProProfs live chat as a free tool where we had the option of creating a support bundle with its other native tools like a knowledge base and help desk. The fact that they offer a support bundle even in a free package makes it the best support tool in the market.

Cons:

They should have more features added that are basic in the free package to make it more accessible for people who are looking for a full-fledged package for free.

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