1 million+ businesses helped. Get advice
Get Free Advice
Home

/

Customer Success Software

/

LiveAgent vs SmartKarrot

Updated February 9, 2026

LiveAgent vs SmartKarrot: Which is best for you?

Talk to a human
Advice from pros
Custom shortlist of 3-5 vendors
CTA Compare
55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$15.00

per month

$15,000.00

per year

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
See all
Top Rated
  Features
Real-Time Monitoring
5.0
Routing
5.0
Single Sign On
4.86
See All
Customer Engagement
4.67
Customer Management
4.53
Customer Database
4.50
See All
Integrations
Shift4Shop
Shift4Shop
BigCommerce
BigCommerce
ProjectManager
ProjectManager
See All
Asana
Asana
Salesforce Sales Cloud
Salesforce Sales Cloud
Amazon EC2
Amazon EC2
See All
Pros / Cons
  • Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
  • It is a bit hard to edit a table because there is no option to delete rows or columns.
Read more
  • It's easy to use software with multiple features which enable the user to use all the features for better management of customer success.
  • I was first of the opinion that the cost of the product is a little high, but three months into working with the team, I understand why.
Read more
Ease-of-Use
Highest performing feature
in the comparison
4.6/ 5
4.2/ 5
Value for Money
Highest performing feature
in the comparison
4.6/ 5
4.4/ 5
Customer Support
4.7/ 5
Highest performing feature
in the comparison
4.8/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad