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LiveAgent vs Supportbench: Which is best for you?
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Features
- Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers.
- It is a bit hard to edit a table because there is no option to delete rows or columns.
- The platform’s unified issue tracking, AI-powered summaries, and agent-friendly interface significantly improved reporting and response times. While onboarding could benefit from enhanced video resources, the overall impact on our operational efficiency and customer satisfaction has been substantial.
- As our support volume grew, spreadsheets and shared inboxes became unsustainable.
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Recommendations
