LiveHelpNow 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if LiveHelpNow is right for your organization?

Our Live Chat Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

LiveHelpNow

4.6

(72)

Pricing

Starting at $21.00 per month

About LiveHelpNow

LiveHelpNow provides omnichannel support solutions that give teams of any size the tools they need to drive an amazing customer experience. Software designed to meet all of your customer support, contact center, lead generation, and help desk needs.

With LiveHelpNow’s omnichannel capabilities, your team will be able to communicate with customers via any channel all while receiving one streamlined communication history. Communication channels include live chat, SMS text-to-chat, chatbots, Facebook messenger, email, and VoIP call.

Available tools include intelligent conversation routing, canned responses, KPI dashboards, contact center analytics, enterprise level reporting, conversion tracking, unified inbox, auto language translation, knowledge base management, automations and triggers, lead generation management, email management, VoIP call management and more!

You’ll also get the most out of your existing tools by integrating with your CRM, CMS, knowledge base, and social media.

You can purchase knowledge base, live chat, and help desk applications on a standalone basis or bundled into one integrated help desk suite.

Quick, easy installation. No setup fees or contract. Free t...

LiveHelpNow Screenshots

LiveHelpNow Pricing and Plans

Starting price: $21.00 per month

Free Trial

Free Version

Basic

$21.00

per user, per month

Plan includes:

Agent Permissions and Restrictions
Automatic Inquiry Tagging
Beautifully Integrated Chat
Call Center Ready
Call Logs
Capture Callback Requests
Chat & Email Support
Enterprise Reporting & Analytics
File Transfer / Attachments
Filter & Search

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

LiveHelpNow Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of LiveHelpNow
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI Copilot
Alerts/Escalation
Alerts/Notifications
API
Automated Routing
Call Center Management
Chatbot
Client Portal
Collaboration Tools
Communication Management
Configurable Workflow
Contact Database
Contact Management
CRM
Customer Communication
Customer Database
Customer Experience Management
Customer History
Customer Support
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Management
Email Templates
Engagement Tracking
Event Triggered Actions
Feedback Management
For Insurance Industry
Geotargeting
Help Desk Management
Inbox Management
Interaction Tracking
IT Asset Management
Knowledge Base Management
Lead Capture
Lead Management
Live Chat
Macros/Templated Responses
Monitoring
Multi-Channel Management
Multi-Channel Marketing
Multi-Language
Offline Form
Performance Metrics
Proactive Chat
Promotions Management
Queue Management
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Sales Pipeline Management
Screen Sharing
Search
Search/Filter
Self Service Portal
Service Level Agreement (SLA) Management
Single Sign On
Social Media Integration
Social Media Monitoring
Social Promotion
SSL Security
Support Ticket Tracking
Surveys & Feedback
Tagging
Ticket Management
Web Notifications
Website Integration
Widgets
Workflow Management

LiveHelpNow Integrations

Slack

WordPress

Zendesk Suite

Meta for Business

Twitter/X

GetResponse

See all 27 integrations

LiveHelpNow User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

28%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.7

Functionality

4.5

Shawnia S.

Verified reviewer

Hospital & Health Care

Self-Employed

Used daily for less than 12 months

Review source

Reviewed June 2022

Enhanced Customer Connection

Overall you have been a great experience being able connect with the customers more efficiently and in a timely fashion. And also having the customers being able to connect with ease

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Friendly and easy to install. Comes with a ton a of great features and tools that helps guide you to provide the best customer service experience possible. Being able to connect with customers on the go is golden. And its all back up with excellent customer support

Cons:

Would like to have seen more chat window layouts, graphics and emojis. Problems with receiving reply alerts when the Main Operator Panel is on the screen.

david h.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

It has been good, but i have recently noticed less down time with the program than before.

Use it to communicate to my customer via chat, help them with their orders, or questions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use

Cons:

Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS

Vendor Response

Hello David, Thank you for your review! Just a quick note that our newest app is available in the Mac App Store: https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12 Thank you, LiveHelpNow crew

Replied April 2019

JASON T.

Automotive

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2019

The best chat assistance program we've used so far

Very happy with this and would recommend others to consider it if they need a good chat program at a reasonable price

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were previously using a different chat program that was a lot more expensive with much less features. After we switched to LiveHelpNow we saved a lot more money, and gained much more functionality. Very happy with this program

Cons:

I have no complaints at this time, it hits everything we need at the price point we need.

Verified

Reviewer

Apparel & Fashion

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2018

Easy to customize to suit your needs!

More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.

Cons:

We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed June 2018

User friendly and a good quality software

Well it makes my job easier especially the option to chat in different languages.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.

Cons:

The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.

Verified

Reviewer

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2018

LiveHelpNow works great, always getting better

High ROI, helps us assist online visitors in complicated online purchases and send them down the conversion funnel.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've been using it for seven or eight years and we've noticed a marked improvement on the UI of the live chat over the last year or so.

Cons:

Not well oriented for mobile support. For a long time it was the dated look and feel, I think they've overcome those issues but could do

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

It is good experience

I communicate with my clients I keep records .I have db with all the issues and I use them in order to provide quick answers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I using live help for more than one year. I m satisfied . I communicate with my clients I open and close tickets I keep records and all team members can be updated about the issues that rising daily. Is not complicated to learn how to use it

Cons:

It is little bit difficult to apply roles to each agent. The canned answers could be setup easier it will hep a lot.

Verified

Reviewer

Used daily for less than 2 years

Review source

Reviewed June 2018

Great stand-alone Chat platform

A customer-pleasing modality to reach our Customer Service Dept.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that LHN is easy to get started, set-up, customize to my multiple brands, allows one agent to service multiple web-sites AND does SMS chat. Plus, their support is really responsive...

Cons:

The menus are a little difficult to navigate and find things, it should be a little more intuitive. I typically go through everything until I find the options I need to adjust.

Verified

Reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Great integration