LiveVox 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

LiveVox

4.7

(32)

Pricing

Starting at $5,000.00 per month

About LiveVox

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance.

LiveVox Screenshots

LiveVox Pricing and Plans

Starting price: $5,000.00 per month

Free Trial

Free Version

Basic

$5,000.00

per user, per month

No plan information available

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LiveVox Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of LiveVox
Alerts/Escalation
API
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Batch Communications
Batch Processing
Blended Call Center
Calendar/Reminder System
Callback Scheduling
Call Center Management
Call Disposition
Call Scheduling
Call Tracking Metrics
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Content Management
Conversion Tracking
Customer History
Customizable Fields
Data Import/Export
Document Storage
Email Management
Email Marketing
FCC Compliance
Feedback Management
FTC Compliance
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Communication
Multiple Scripts
On-Demand Communications
Outbound Call Center
Personalization
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Survey/Poll Management
Task Management
Template Management
Text to Speech
Third-Party Integrations
Voice Customization
Voice Mail
Workflow Management

LiveVox User Reviews

Overall Rating

4.7

Ratings Breakdown

66%

34%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.1

Functionality

4.5

William P.

Verified reviewer

Retail

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

Putting your call center in your own hands

We have been able to consolidate each of our off-shore teams into one large blended team. This has provided tremendous benefits in terms of efficiencies as well as visibility to the overall operations of the Call Center.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ever had a piece of software that you barely knew how to use and relied completely on support and professional service fees to make any changes or updates? That is NOT LiveVox. By providing an easy to use interface and opening up almost all features of the system directly to the user, you truly are in control of your own call center.

Cons:

Due to the innovative nature of LiveVox some of the new products start a bit "bare bones" but after a few short iterations and feedback from customers they quickly improve and integrate into the existing suite of products.

Jeff G.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2020

LiveVox Feedback

LiveVox has been an excellent partner allowing us to advance our business and reach record revenue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveVox is an excellent partner and offers great support and feedback on how best to leverage their software. The software is constantly upgraded and new features are added, making it an industry leading solution.

Cons:

The software should allow for more ad-hoc, dynamic changes to call selection criteria. Also, allowing customer more access and control over changes within the system.

Reasons for choosing LiveVox

Features and functionality, cost, partnership and support.

Reasons for switching to LiveVox

Features and functionality, cost, partnership and support.

Robin P.

Verified reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Reviewed August 2020

Livevox Review

We came from PBX technology and utilized outbound dialing only. We are now using inbound and outbound dialing. We use secure payment capture and are screen capture (new) - wish that functionality was live (would be great for training to see what our reps are doing during a call), we are building out IVR, and are considering your text solution, as well as surveys, as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Multiple dialing options including Blaster, RPC, QC & HCI, Preview services.

Cons:

Customer Support Team is a very convoluted process. We struggle with the multiple emails and slow process to get questions answered. They push a lot to self service and do not even offer an answer most times to the question at hand. If it wasn't for our Mid-level Market manager, I do not think we would stay as long as we have with Livevox. Great work, [SENSITIVE CONTENT HIDDEN]. There does not seems to be too many subject matter experts that are willing to spend time to assist. I would say [SENSITIVE CONTENT HIDDEN] is an example of the opposite of that and is wonderful also to work with.

Reasons for choosing LiveVox

The contract was in place and outbound dialing was being utilized and we were granted a new resource [SENSITIVE CONTENT HIDDEN] to assist.

Reasons for switching to LiveVox

Cloud based/DR/More options for dialing methods.

Modesto R.

Verified reviewer

Leisure, Travel & Tourism

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Best call monitoring platform out there

Overall my experience has been great, i was using Encore before and this is a huge upgrade. Everything about LiveVox is 100 times better, from pulling up data to quickly editing scorecards and filtering calls, LiveVox is a great product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are a lot of things to like about the software, one of my favorite features is being able to distinguish between the member and the agent's audio, this is very useful when listening to calls. The option to hear the member's channel during hold is a great feature which helps uncover any negative sentiments the member might have which might not be brought up when speaking with the agent. I like how the call is loaded completely so you don't have to worry about the call buffering if you lose internet connection.

Cons:

The only thing I don't like about LiveVox is that it lacks the ability to record video, other than that it is a great product.

chris p.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Reliable & Compliant Dialing Service

Staying compliant in these Litigious times has put us at ease and really reduced stress for all of my crew. I believe they have the ability to be the #1 dialing solution for the collection industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clicker Agent feature keeps us compliant and lawsuit free. LV has a group of forward thinkers and appear to come up with quick and easy solutions for text and e-mail. They are very dependable, do not go down as previous dialing solutions have.

Cons:

Customer service is over seas and very difficult to deal with. LV also has something called Leg minutes which should be included in the minimum requirement of minutes however they are separated for some reason.

Reasons for choosing LiveVox

They have to the capital to enhance their products and create new products, they have a solid and reliable product.

Reasons for switching to LiveVox

We needed a solution that would allow us to utilize thin clients as well as our regular Shoretel phones, our previous vendor was unable to make this happen

Ashton S.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Livevox Review

We've seen increased productivity using Livevox

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product is easy to use, makes it easy to ensure business needs are taken care of.

Cons:

I feature I would like to see added would be the ability to modify multiple campiagns at one time.

Josh L.

Verified reviewer

Financial Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Good solution in need of maturity

A bumpy road overall, better communication and focus as they went public and good customer relations, not a great help desk so be prepared for pains

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

their aim is to provide solutions for all elements of communication which is a good aim for the company

Cons:

While providing all elements the issue of being "best in class" vs "barely servicable" is a concern

Reasons for choosing LiveVox

cost and initial direction which has since changed from a plug an play to a full suite of solutions

Raj P.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Easy to use CRM Platform

It has all in one system, easy reporting and does allow to put stats and reports very convinently

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Livevox CRM is very easy to use and its nicely customizatable product.

Cons:

Its a great product and i dont find anything that i dislike.

Reasons for switching to LiveVox

Livevox is on cloud and all in one CRM platform.

Verified

Reviewer

Telecommunications

51-200 employees

Used daily for less than 12 months

Review source

Reviewed July 2022

Pretty Good Software for Contact Centers!

So far so good, its a really great product with Pros and Cons.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its a really user friendly, fast and easy to implement. Excellent Dashboard and very intuitive.

Cons:

Needs to improve Reports to to better fit with the BPO industry, could be better in RTR.

Wellington S.

Verified reviewer

Consumer Services

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed July 2021

LiveVox regular user view

Although I was not fully dedicated to campaigns using this software, even for me it is easy to create and pull reports

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software very intuitive with great reporting and call management systems

Cons:

Nothing to complaint about, just need to where to click on to itemize reports you need to pull

Showing 1 - 10 of 32 Reviews

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LiveVox 2026: Benefits, Features & Pricing

Overview

About LiveVox

LiveVox Screenshots

LiveVox Pricing and Plans

LiveVox Features

LiveVox User Reviews

LiveVox Popular Comparisons

Other Top Recommended Call Center Software

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