LiveVox 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
User Reviews
Popular Comparisons

Overview

LiveVox

4.7

(32)

Pricing

Starting at $5,000.00 per month

About LiveVox

LiveVox (Nasdaq: LVOX) is a powerful, next generation contact center platform that powers more than 14 billion interactions a year. They seamlessly integrate omnichannel communications, CRM, AI, and WFO capabilities to deliver exceptional agent and customer experience while reducing compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. At the foundation of it all is their embedded CRM - one central hub for all of customer data and interaction history which enables agents to facilitate personalized two-way conversations through a single agent desktop. Customer account information and full interaction history are presented in one view, enabling seamless customer messaging from one channel to another. And, with their pre-integrated practical AI capabilities, it's simple to offer 24/7 automated customer support across channels. LiveVox’s platform allows companies to augment live agents plus generate powerful analytics through their WFO suite enabling a dynamic 360-degree view of everything happening inside your contact center helping to improve both performance and compliance.

LiveVox Screenshots

LiveVox Pricing and Plans

Starting price: $5,000.00 per month

Free Trial

Free Version

Basic

$5,000.00

per user, per month

No plan information available

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LiveVox Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of LiveVox
Alerts/Escalation
API
Auto-Dialer
Automatic Call Distribution
Automatic Outbound Dialer
Batch Communications
Batch Processing
Blended Call Center
Calendar/Reminder System
Callback Scheduling
Call Center Management
Call Disposition
Call Scheduling
Call Tracking Metrics
Call Transfer
Campaign Management
Campaign Specific Caller ID
Chat/Messaging
Communication Management
Compliance Management
Computer Telephony Integration
Contact Database
Content Management
Conversion Tracking
Customer History
Customizable Fields
Data Import/Export
Document Storage
Email Management
Email Marketing
FCC Compliance
Feedback Management
FTC Compliance
Inbound Call Center
Interaction Tracking
Knowledge Base Management
Lead Management
List Management
Live Chat
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Communication
Multiple Scripts
On-Demand Communications
Outbound Call Center
Personalization
Phone Key Input
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Prospecting Tools
Sales Pipeline Management
Search/Filter
Segmentation
Shared Contacts
Survey/Poll Management
Task Management
Template Management
Text to Speech
Third-Party Integrations
Voice Customization
Voice Mail
Workflow Management

LiveVox User Reviews

Overall Rating

4.7

Ratings Breakdown

66%

34%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.1

Functionality

4.5

Edward A.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for less than 12 months

Reviewed January 2019

Intuitive platform to enhance outbound campaigns

Overall, we have had nothing but a positive experience with LiveVox. Their customer service and support staff are top-notch. In our line of business, we have to be nimble enough to take on new clients and execute on projects in short fashion. LiveVox has provided us with all of the tools we need to accomplish this.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ease of use. All deliverables for our most recent project were met ahead of schedule due to the majority of set up being within the platform. I was able to easily set up the import process and format lead files without the need of internal resources. Tertiary data files could be uploaded in to one platform and segmentation of phone numbers was seamless. Robust out-of-the-box reporting with little need to create additional reports.

Cons:

There is added functionality outside of the base package which requires an upgraded platform which incurs additional cost.

Brandon G.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Reviewed August 2020

Glad to Partner with LiveVox

We've been a partner with LiveVox for several years now. While issues are expected from time to time with any solution, LiveVox is responsive and makes sure that our concerns are addressed. They listen to our suggestions to improve their product and work those suggestions into their product roadmap where it makes sense.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LiveVox's HCI cloud solution is indispensable for organizations concerned with TCPA Compliance. The software is easily scale-able as our organization grows and they were very proactive to assist clients with Work from Home solutions when Covid hit. LiveVox is always looking to add features based on the recommendations of their clients and looking to create value with their software.

Cons:

Organizations with advanced users will enjoy the flexibility of LiveVox's call flow design tools. However, some organizations will prefer the plug-and-play nature of some of their competitors' products.

Nick K.

Verified reviewer

Financial Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Great product spotty customer service

The product works good but if you are having any problems with it don't expect to get a solution for the help desk.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product itself works well, we utilize it for calling campaigns and use the HCI function almost exclusively.

Cons:

The customer service we have received has been some of the worst customer service I've ever experienced in the industry. The actually help desk is terrible.

Glenn M.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

LiveVox is the Best Solution

Overall experience very postitive. We are very happy with this solutionand have noticed a marked increase in efficiency and productivity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has had a huge positive impact on our overall productivity and efficiency. Extremely user-friendly and would recommend to anyone.

Cons:

No complaints at all. Great layout and interface is very intuitive.

Adrian M.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Happy

Great

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

its easy to use, also i love the fact that i can pull any reports with solid data. Listening to calls is easy to navigate.

Cons:

I have not experencied anfy issues with livevox. my agents love it

Reasons for switching to LiveVox

Change was needed

philip g.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Great reporting/integration w/ WFM

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The easy access the software provided to keep up with indiviual users along with call recording/monitoring.

Cons:

Not applicable (Overall great software, no negatives)

LaTorshia R.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Easy to use

i have no problems. very efficient to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The system is super easy to navigate. when it comes to pulling stats its very efficient

Cons:

I wouldnt change anything. the system is easy to use

Reasons for switching to LiveVox

n/a

Chelsea S.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

Makes my life easier

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It is user friendly and easy to train new staff. All reporting right are your finger tips. Great product!

Cons:

No issues at all. This product is awesome!

Yani M.

Verified reviewer

Financial Services

201-500 employees

Used daily for more than 2 years

Review source

Reviewed November 2021

I love it!

it's easy, no issues with it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Everything is good, no issues, self explanatory.

Cons:

No problems, i did not have any issues with it.

Britni H.

Verified reviewer

Telecommunications

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Quality product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can make calls over the internet, call quality and recording quality is very clear. Tons of reports to monitor reps

Cons:

Checking voicemails can be a little slow.

Showing 1 - 10 of 32 Reviews

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LiveVox 2026: Benefits, Features & Pricing

Overview

About LiveVox

LiveVox Screenshots

LiveVox Pricing and Plans

LiveVox Features

LiveVox User Reviews

LiveVox Popular Comparisons

Other Top Recommended Call Center Software

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