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Rentals United

Rentals United 2026: Benefits, Features & Pricing

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On this page
  • Overview
  • Pricing and Plans
  • Features
  • Integrations
  • User Reviews

Overview

Rentals United
Rentals United
3.9
(136)

Pricing

Pricing available upon request

About Rentals United

Rentals United is a cloud-based channel management solution, which assists vacation rental managers with management of online reservations and guest communications. Key features include room bookings, pricing analysis, messaging and data synchronization.

The application enables users to list properties on multiple websites and update pricing and availability details in real-time. Teams can use the mobile application to manage property calendars, access reservation details and receive booking notifications. Further, it allows property managers to adjust pricing based on factors such as a number of guests and duration of stay.

Rentals United comes with an open API and integrates with third-party listings applications such as Airbnb, Wishbox, Booking.com, Expedia, Tripavisor, Trivago, Wishbox and more. Its connection with payment processing tools such as Stripe and HomeAway enables hosts to collect guest payments in multiple currencies.

The system is available on monthly subscriptions and support is provided via phone and online help desk.

Rentals United Screenshots

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Rentals United Pricing and Plans

Free Trial
Free Version

General Pricing

Pricing available upon request

No plan information available

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    Rentals United Features

    • Popular features found in Channel Management
      Calendar Management
      Campaign Management
      Data Synchronization
      Dynamic Pricing
      Incentive Management
      Lead Management
      Multi-Channel Distribution
      Order Management
      Partner Portal
      Pipeline Management
    • More features of Rentals United
      Activity Dashboard
      API
      Availability Management
      Billing Rate Management
      Booking Management
      Channel Analytics
      Channel Management
      Commission Management
      Content Management
      Credit Card Processing
      Dashboard
      Data Import/Export
      Discount Management
      Electronic Payments
      Email Management
      Email Templates
      For Vacation Rentals
      Guest Communications
      Guest Experience Management
      Inventory Control
      Inventory Management
      Multi-Channel Management
      Online Booking
      Partner Management
      Payment Processing
      Performance Metrics
      Price/Margin Management
      Property Management
      Real-Time Analytics
      Real-Time Data
      Real-Time Updates
      Reporting/Analytics
      Reporting & Statistics
      Reservations Management
      Room Booking
      Template Management
      Third-Party Integrations
      Website Management
      Work Order Management

    Rentals United Integrations

    VEVS Rental Software
    VEVS Rental Software
    Guesty
    Guesty
    RNS Vacation Rental Software
    RNS Vacation Rental Software
    MyRent
    MyRent
    Bookipro
    Bookipro
    Barefoot
    Barefoot

    See all 30 integrations

    Rentals United User Reviews

    Overall Rating

    3.9

    Ratings Breakdown

    5

    57%

    4

    15%

    3

    7%

    2

    5%

    1

    16%

    Secondary Ratings

    Ease of Use

    4.0

    Value for money

    3.8

    Customer support

    3.9

    Functionality

    3.8

    MR

    Margarida R.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed October 2019

    There is a different life before and after Rentals United!

    5

    Before working with RU I spent hours updating calendars and working with few platforms. Now this work is done automatically and I can do other things to improve the service.

    Ratings Breakdown

    5
    Ease of use
    Previously 4
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The credibility of the service, the guarantee that calendars are up to date instantly. The variety of connections to the various platforms is undoubtedly an asset in UK services. Strongly recommend them!
    Cons:
    There is no way to create a customer contact file

    Read More

    TJ

    Thom J.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed March 2023

    Rentals United is a must-have for large-scale property management on OTAs

    5

    Rentals United helps is bridge the gaps in using large-scale partners and OTAs as a small-to-medium size company. We couldn't do what we currently do without a channel manager and we feel RU is the best option at the best price, and the support is fantastic.

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    It makes your life so much better, when pricing and availability can be managed second to second, through a connected PMS.
    Cons:
    Of course there are issues from time to time. To counter this as a con, however, the support is wonderful and always there.

    Reasons for choosing Rentals United

    They were easier to work with and had a better existing relationship.

    Vendor Response

    Hi Thom, Thank you for your review and nice words. We are pleased to know Rentals United has been a must-have for your company. We constantly look to improve and it is great to hear how much you value our platform and customer support. Again, thank you for the encouraging words.

    Replied March 2023

    Read More

    VR

    Verified
    Reviewer

    Real Estate

    2-10 employees

    Used weekly for less than 12 months

    Review source

    Reviewed December 2025

    Solid functionality, but interface could be better

    4

    As a property management system, Rentals United generally delivers a solid experience. The tool is reliable in daily use and the functionality provided is sound. Channel synchronization works properly, which is essential for preventing double bookings. The biggest drawback is the dated and cluttered interface that makes working with the system more time-consuming than necessary. Despite these usability challenges, the software does what it needs to do and the core functionality is solid. For professional use it's an acceptable solution, but there is certainly room for improvement in terms of user experience and modern interface design.

    Ratings Breakdown

    4
    Ease of use
    4
    Value for money
    5
    Customer support
    3
    Functionality
    icon
    Pros:
    The tool does exactly what it needs to do and works reliably in daily operations. Integration with various booking platforms runs smoothly, which significantly simplifies reservation management. Channel synchronization works dependably, effectively preventing double bookings. The core functionality is solid and delivers the essential features you need for professional channel management (icw Guesty).
    Cons:
    The interface is unnecessarily complex and cluttered, making data entry cumbersome. Navigation through the system requires more clicks than necessary and it often takes longer to find specific information. The dashboard can be confusing for new users and the learning curve is steeper than you would expect from a modern SaaS solution. A more modern, intuitive user interface would significantly improve the workflow.

    Read More

    jD

    jeffrey D.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed June 2025

    By Far the Worst Channel Manager - EVER

    1

    RUN - don't walk; RUN!!!

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    1
    Functionality
    icon
    Pros:
    They have an email.
    Cons:
    They cost me tens of thousands in double bookings and did not pay any of the fees. They admitted to it being their fault in writing, but did not pay for the costs or time it cost us.

    Reasons for switching to Rentals United

    Connection to the new reservation software required a move

    Read More

    BK

    Bart K.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed April 2021

    Good value for money and customer support

    5

    ALL IN ALL, good value for money and a solid product that is being improved constantly. Prepare for bumps and sweat during integration and use extra external services to generate extra income and make it easier and more guest friendly.

    Ratings Breakdown

    4
    Ease of use
    5
    Value for money
    5
    Customer support
    4
    Functionality
    icon
    Pros:
    STRONG POINTS 1. Rentals United is mostly a solid CHANNEL MANAGER with the broadest spectrum of OTAs available on the market. I've connected to most of them, but 5 top performers generate almost all bookings in London. Still, there were hardly any connection issues after nearly 2 years, and I avoided the nuisance and stress of double bookings and iCals failing, improving my OTA mix and revenue. 2. PRICE The more properties you have better the price. After our research and having circa 40 units to manage, it was the best value for money as the price is fixed and you know exactly how much you will pay. You can integrate some external software which I describe below and that costs extra. 3. INTEGRATION WITH OTHER SERVICES We found external DYNAMIC PRICING integration (Pricelabs, Beyond Pricing or Wheelhouse) and OPERATIONAL APPS (Wishbox, Chekinn, Doinn, HelloHere, SuperHog) great. For payments for direct bookings, you can integrate STRIPE (a flat fee per charge if generated from RU, free if you take payment manually). These apps are optional, and you pay extra for them, but we are glad we found them!
    Cons:
    Free FEATURES could improve 1. BOOK DIRECT Free website generator creates one page per listing, but guest cannot search for availability between all your listings, which makes it not very useful. We mostly get bookings from the OTAs, and direct bookings are from returning guests, so it is not a deal-breaker, but it would be great to have this function. 2. GUEST PLANNER is a place where you can see a snapshot of what is happening at your properties: your current reservations, check-in / check-out; You can also communicate with guests there. It's a bit difficult to use when you have many properties - in our case, we used the multicalendar available in the software and integrated external communication service available on RU. 3. GUEST COMMUNICATION - you will receive messages from all platforms on your email, and you can message guests on most platforms (I believe not all, but I'm not sure) from Rentals United directly. Instead we use one of the integrated software providers for that as it allows us to upsell, take pre-check-in data, security deposit, etc. and communicate via WhatsApp, text message, online chat, so that guests cannot miss our messages - not everyone can access their email at all times, so the text message backup is great.

    Reasons for choosing Rentals United

    Price and core features such as unified inbox for guest communication and ownership of the listings on OTAs.

    Vendor Response

    Hi Bart! Thank you so much for this amazing review!! We really appreciate your feedback and we are happy that you are satisfied with our product and service. All the negative points you have stated will be taken into consideration for future platform updates. We wish you a wonderful and productive season! The RU Team

    Replied May 2021

    Read More

    FC

    Fabian C.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for more than 2 years

    Review source

    Reviewed March 2021

    Software with good ideas but unethical management, terrible functionality and poor communication!

    3

    The idea of ​​simplifying the procedures and needs in the hospitality sector and the tourists apartments that they propose is great, many useful and value-added services for the owners and managers that they claim to have is really incredible, ...BUT the reality is different , because not all of them work, channels outside of Booking.com, Airbnb and Expedia, hardly have reservations, if not none, not to mention that for years the synchronization has been poor and problematic, in addition to being super slow in everything, any update, change or bug, it took forever, sometimes weeks ...horrible! ...Even so, after several years with them since their inception as a company, putting up with all their beginner mistakes, and in the pay-per-use mode, at the end of 2020 in the midst of a Covid 19 pandemic and disaster in the tourism sector, they forced me to change to a monthly payment plan or leave the platform!!!, they don't care about all the years, times and resources that our company dedicated to them, they told me: either you pay about 90 euros per month, or you leave the platform. ....decide for yourself if you want to work with such a company... In the last months of 2019, I must admit that for some reason, customer service improved a bit compared to previous years, but nothing else, at least for me, with the experience of so many years with them, it is worthless the mandatory monthly payment that they demand. , I COULD NEVER RECOMMEND this software to anyone!!!

    Ratings Breakdown

    4
    Ease of use
    2
    Value for money
    3
    Customer support
    3
    Functionality
    icon
    Pros:
    They have a great idea, but have never quite managed to make it work...
    Cons:
    Some people from Rental United customer service should give them a medal for good work, endurance and exemplaryness, they are really good, for putting up with so many complaints and software malfunctions, and still giving such good service.

    Reasons for choosing Rentals United

    because it was a revolutionary new service with no monthly payment...

    Reasons for switching to Rentals United

    ...because they forced me to pay for a useless service if I wanted to continue with them.

    Vendor Response

    Hi Fabian! Thank you for your review!! We are pleased to hear that you like our platform and service. We also take a lot of pride in our customer service, so it is wonderful to hear your feedback. We strive to improve our service and we are very happy to know that all the work is paying off! The channels we offer all work and we do have proven statistics in this regard. I understand that some of the channels you picked did not perform well for your region. In regards to the monthly payment, this has been switched years ago and the limit date for the last remaining accounts was the one on which we contacted you. You were the last RU client not paying for the monthly fee. We are sorry about the impact that this may have had on your business. The RU Team

    Replied May 2021

    Read More

    KP

    Kimberly P.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 12 months

    Review source

    Reviewed June 2021

    Couldn't be happier!

    5

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    We switched to Rentals United and the experience has been awesome! They have excellent customer service, their training is very well organized and helps you feel confident adding new channels to distribution before you are on your own, and their troubleshooting process is so much easier than what we have worked with in the past. We saw an immediate increase in bookings across our hotel channels and haven't had any issues stemming from their software. They have excellent communication and respond very quickly!
    Cons:
    No cons so far! Easy to use, love the layout, good design, increased our bookings and website placement.

    Reasons for choosing Rentals United

    Competitive pricing, good product, and a larger number of channels to connect.

    Reasons for switching to Rentals United

    We had multiple issues with rates and availability and customer service was not helpful with our past channel manager. We needed something better suited to our needs and something more reliable.

    Read More

    VA

    Valerio A.

    Verified reviewer

    Hospitality

    2-10 employees

    Used daily for less than 2 years

    Review source

    Reviewed February 2021

    The channel manager you are looking for :)

    5

    I'm really having a positive experience with RU, special thanks to [SENSITIVE CONTENT HIDDEN]. She gave me really all support I needed! I would

    Ratings Breakdown

    5
    Ease of use
    5
    Value for money
    5
    Customer support
    5
    Functionality
    icon
    Pros:
    The best part of this channel manager is the function that allows you to import the properties from Airbnb. It really saves you a lot of time! The setup time to make everything ready from zero 'til you are ready to work is really impressive. Excellent support from their team whenever you may need help or have any issue.
    Cons:
    The only thing that I found missing it's the possibility to insert internal names to the properties like on Airbnb. The amenities for the rooms could have the amenities grouped by type instead of being listed A-Z and a better app for the phone

    Reasons for choosing Rentals United

    Great connections to the main channels, easy setup by importing the properties from Airbnb

    Vendor Response

    Hello Valerio, Thank you very much for your positive review and for sharing your personal experience. We are really pleased to hear that our ongoing support has been a highlight! We are continuously working to improve our product, therefore we have forwarded your improvement suggestions to our Product Owner, for future consideration. Once again, thank you for your kind and encouraging words!

    Replied May 2021

    Read More

    AS

    Andrzej S.

    Verified reviewer

    Hospitality

    51-200 employees

    Used monthly for less than 6 months

    Review source

    Reviewed September 2023

    The worst company in the market

    1

    We did a 2 month test with connection with bookingsync for multi units. Complete disaster, wrong prices calendars show booked guests couldn’t book for certain days, wrong accountings connections. And sending us bills for months after we cancelled our agreement. Send 10 emails to accounting - zero response We lost largest Clint with 16,000 apartments and preparing for a lawsuit

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    2
    Customer support
    1
    Functionality
    icon
    Pros:
    Great promises zero delivery, huge problems with connections
    Cons:
    We are 100 mill company we manage over 1000 units Very bad communication, not answering our calls not addressing our technical connection problems. Company have lied to us that has connection with bookingsync. Complete nightmare the worst experience in last 6 years

    Reasons for choosing Rentals United

    They have told us that they can take care of multi units that bookingsync doesn’t Suport

    Reasons for switching to Rentals United

    Rental united doesn’t work it’s the worst company that we have ever deal with.

    Vendor Response

    Dear Andrzej, We want to extend our thanks to you for the time you spent on the phone with our team following the review you provided. While many of our clients seamlessly manage their account integrated with BookingSync/Smily, we want you to know that we are actively investigating the issues you have experienced with the help of the tickets your team has opened with our Support Team. Your feedback is invaluable in helping us improve our services and also our connections to our partners.

    Replied September 2023

    Read More

    Justin's profile

    Justin M.

    Verified reviewer

    Hospitality

    11-50 employees

    Used daily for more than 2 years

    Review source

    Reviewed October 2021

    Worse software/service I have ever used

    1

    We continue to use Rentals United because of our existing integration and a sort of "better the devil you know" outlook. However the many, constant issues we have with the service and support are close to pushing us over the edge to find an alternative.

    Ratings Breakdown

    1
    Ease of use
    1
    Value for money
    1
    Customer support
    3
    Functionality
    icon
    Pros:
    There's really not much positive to say about Rentals United. They do allow us to list our rentals on a variety of channels (VRBO, Booking.com, Expedia) but their product is barely usable in a variety of ways. Really the onl
    Cons:
    Our main interactions with Rentals United are via their API. Our in house PMS software connects to RU and pulls in reservation information, syncs calendars, pricing, taxes, etc. Rentals United API is antiquated (XML only) and barely functional. The endpoints frequently change with no prior warning, and you can tell they have no QA because we'll see that the change was some misspelling of an existing attribute that caused our integration to stop working. We have to depend on a "comments" section in each reservation to pull in vital financial information like how much the guest paid in cleaning and taxes. This information is frequently omitted and RU support just throws up their hands and claims ignorance as to why its not provided. Almost every interaction with support is drawn out and doesn't lead to any positive outcome.

    Vendor Response

    Hello Justin, we are truly sorry to hear you have had a negative experience with our product and support teams. Please note that your RU Key Account Manager has been trying to contact your team for the past months but has not had any response. These regular meetings between our teams are crucial, as this is our opportunity to communicate any API updates ahead of time and address any concerns you are faced with in an efficient and timely manner.  Our API team has confirmed that our endpoints have not been modified for the last 5 years. Additionally, we have extensively reviewed the requests submitted to our support team and we can confirm that back in August 2021, a more efficient way to extract the fees and taxes was offered as an alternative to using the "comments section". Please contact our team on support@rentalsunited.com with your updated contact details and we would be delighted to put you in touch with your dedicated Key Account Manager to further discuss your concerns.

    Replied November 2021

    Read More

    Showing 1 - 10 of 136 Reviews

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