Ring.io 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ring.io

4.1

(19)

Pricing

Starting at $69.00 per month

About Ring.io

Ringio is a cloud-based call center management solution that features a CRM dialer, call routing, analytics and more. It’s used by sales teams in many industries such as healthcare, media, non-profit and banking.

The system can integrate with SalesForce.com, Zoho CRM and Google Contacts. These integrations allow businesses to route calls based on a variety of fields such as lead owner, pipeline stage and customer tier. It provides click-to-call capability directly from the CRM system and also automatically logs and records calls.

Ringio can be used with a wide range of devices including Macs, PCs, iOS devices Androids, softphones like Skype and IP phones such as Polycom or Cisco. From the mobile app, users can sync contacts, check voicemails and make calls from their business number.

New and existing users can access Ringio’s support and resources pages directly on their website; it consists of FAQs, a knowledge base, a blog, video guides and more.

Ring.io Screenshots

Ring.io Pricing and Plans

Starting price: $69.00 per month

Free Trial

Free Version

Basic

$69.00

per user, per month

No plan information available

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Ring.io Features

Popular features found in Inside Sales
Auto-Dialer
Call List Management
Call Recording
CRM
Email Management
Interaction Tracking
Lead Capture
Multi-Channel Communication
Performance Management
Reporting & Statistics
Sales Pipeline Management
More features of Ring.io
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Audio/Video Conferencing
Automated Attendant
Automatic Call Distribution
Blended Call Center
Call Center Management
Call Conferencing
Call Disposition
Caller ID
Call Logging
Call Monitoring
Call Queues
Call Reporting
Call Routing
Call Screening
Call Tracking
Call Transfer
Campaign Management
Chat/Messaging
Commenting/Notes
Communication Management
Computer Telephony Integration
Conferencing
Contact Database
Contact Management
Customer History
Customizable Caller ID
Customizable Fields
Customizable Reports
Dashboard
Data Import/Export
Deal Management
Electronic Faxes
Email Templates
Fax Management
For Contact Centers
Goal Setting/Tracking
Inbound Call Center
IVR
Lead Distribution
Lead Management
Manual Dialer
Mobile Access
Mobile App
Monitoring
Multi-User Collaboration
Onboarding
On-Demand Recording
Outbound Call Center
Performance Metrics
Phone Key Input
Power Dialer
Pre-recorded Messages
Process/Workflow Automation
Progressive Dialer
Queue Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Real-Time Updates
Recording
Reminders
Reporting/Analytics
Ring Groups
Role-Based Permissions
Sales Reports
Sales Trend Analysis
Screen Sharing
Search/Filter
SIP Trunking
SMS Messaging
Task Management
Training Management
Transfers/Routing
Two-Way Audio & Video
Video Conferencing
Virtual Extensions
Virtual Voicemail
Voice Customization
Voice Mail
VoIP
VoIP Connection
Workflow Management

Ring.io Integrations

Salesforce Sales Cloud

Zoho CRM

Pipedrive

Zendesk Suite

HubSpot CRM

Ring.io User Reviews

Overall Rating

4.1

Ratings Breakdown

47%

32%

11%

Secondary Ratings

Ease of Use

4.3

Value for money

3.8

Customer support

4.5

Functionality

4.1

Have you used Ring.io and would like to share your experience with others?

Lauren S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

This works well if you work from home

This is a great service that allows everyone to work from home. It prevents us from using personal phones or having to get work phones. There are some issues with the phone freezing and not allowing you to push buttons but overall, the product does what it says it will do.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I appreciate that the web phone is easy to use. I like that I can click on phone numbers and have it automatically dial instead of individually typing numbers. I also like that we are able to record calls to reference previous conversations as needed. I also like that we are easily able to transfer calls to coworkers.

Cons:

Sometimes I have to close the extension and reopen the extension to answer or hang up a call. It's like the buttons just don't work sometimes while you're on the line and that can be frustrating.

Vendor Response

Thank you for review, Lauren. We'll look into the button freezing case and get back to you.

Replied August 2022

Nic Z.

Verified reviewer

Food Production

201-500 employees

Used daily for more than 2 years

Review source

Reviewed August 2022

Ring.Io is great!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

It integrates with our CRM, Zoho. Not a lot of companies did that and this was critical. Honestly, the voicemail drop has been the most amazing part of this software.

Cons:

Occasionally, the system will send calls to the wrong people in the wrong order, but this is rare.

Vendor Response

Thank you for review, Nic. We're happy that you enjoy our system and voicemail drop in particular. We'll look into the occasional hiccups.

Replied August 2022

Karen S.

Verified reviewer

Real Estate

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed July 2022

Ringio use in Call Center

Glitches happen often but customer support is superior.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and great customer support. Call tracking is vital to our metrics.

Cons:

The text box is way too small. I need to see if any corrections need to be made without alot of scrolling. Im afraid I will accidentally hit send before proofreading.

Vendor Response

Thank you for your honest and in-depth review! We've launched an iOS app that has much cleaner design and working on a web version re-design. So keep an eye on updates.

Replied July 2022

Rhonda Deloge D.

Verified reviewer

Real Estate

51-200 employees

Used daily for more than 2 years

Reviewed July 2022

Ringio Review

Overall we have had a great experience. There have been occasional downtime disruptions but they typically seem to get fixed within 24 hours. Sometimes we aren't able to get a phone number for certain areas.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Being able to use local numbers for calling. Tracking talk time to know which callers need more training keeping people on the phone. It's an easy platform to use and train on.

Cons:

Really need to be able to use the texting from the same phone number that is set up to call from. When you talk to someone from one number and have to text them from another number it gets questioned. I have one caller managing 4 phone numbers to call for 4 markets simultaneously. Being locked into using one number to text from and it can only match one city is an issue. I'm searching for texting companies that can support texting from local numbers and assigning multiple text numbers to one caller.

Reasons for choosing Ring.io

Customer Service is why we stayed with Ringio

Vendor Response

Thank you for your detailed review, it's very valuable for us, as we can prioritize our product development based on real customers reviews, like yourself. As for SMS feature, thank you for bringing it to our attention, it will be considered for our product roadmap.

Replied July 2022

Rod W.

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

Ring.io for our Call Center

[SENSITIVE CONTENT HIDDEN] and his team are very responsive, fun to work with and overall superior at customer service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

In 2013 my company was in search for an IP phone system that would allow us to scale for growth, save money, track our calls and production, allow us to hire globally, and also have great support and technical abilities. We research 5 companies and found Ring.io to be the best and most innovative software for our 24/7 call center team. We needed redundancy and they have it. Fast forward, I sold that company 2 years ago with 50 plus employees and Ring.io saved us thousands of dollars, sometimes monthly. The API integration was extremely easy with our CRM and all calls were attached to the correct client contact files so we could check orders in case of a dispute. Given my experience with Ring.io in the past, when i started my new company and knew that I needed simple integration and high scalability I made to call to [SENSITIVE CONTENT HIDDEN]. Now currently we are suing their SMS(text) system integrated with ZOHO CRM and it is a life saver for us. As we scale in 2019 we have set the foundation to take orders globally and manage the orders with Ring.io and our in house software. As a long time entrepreneur and someone with 20 years of technology, telephony and global networking experience, Ring.io is my choice.

Cons:

I would to see a mobile application for this wonderful product. Its already so easy to use, an app would just make it easier for my agents.

Albert B.

Verified reviewer

Marketing and Advertising

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Easy to Use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use and the results we have see in our business

Cons:

It does have its occasional hiccups, but support is on top of it.

Vendor Response

Thank you for your review! Our support team is very grateful and pleased you appreciate their work.

Replied July 2022

Michael H.

Verified reviewer

Food Production

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2022

Gets the job done

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ability to transfer connect and work with our crm system and also transfer calls within our company.

Cons:

Seems like was always changing which can be good but for me when I get used to something and like it, it is hard to change and learn updates.

Vendor Response

Hi Michael, and thank you for the review. We're constantly changing the product to make it better for all the users. But we're trying to stick to the same UI.

Replied August 2022

john g.

Verified reviewer

Financial Services

2-10 employees

Used daily for less than 12 months

Reviewed July 2022

Full of Robust features

biggest challenge I'm solving right now is being able to control what phone numbers I'm using and call quality

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

local presence is key! I like using the power dialer during sessions with my team. integration with HubSpot is also important .

Cons:

all the features are performing just how I want to use it.

Vendor Response

Thank you for your feedback, we have a few big features coming out in the next 2-3 weeks, so be on a look-out in your inbox and in the app chat!

Replied July 2022

William H.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed August 2022

Excited to watch it develop

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The customer service chat is generally quite responsive and they never leave me hanging. Even when an operator does not have an answer to my exact question, I can be confident that I'll hear back from someone who does know the answer soon.

Cons:

The plugin itself can be somewhat finicky. Sometimes I do not have the option to end a call for some reason. Small issues like this do pop up from time to time but generally resolve themselves quickly.

Vendor Response

Thank you for the review, William. Our customer support agents are always pleased hearing they're useful.

Replied August 2022

Bill P.

Verified reviewer

Management Consulting

2-10 employees

Used daily for less than 12 months

Reviewed August 2022

Smooth Sailing and No Problems