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Salesforce Service Cloud vs ServiceTitan

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Updated February 12, 2026

Salesforce Service Cloud vs ServiceTitan: Which is best for you?

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Custom shortlist of 3-5 vendors
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$25.00

per month

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Call Scripting
4.88
Knowledge Management
4.86
Call Transfer
4.86
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Job Tracking
4.89
Project Management
4.83
Real-time Scheduling
4.58
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Integrations
Helpshift
Helpshift
Salesforce Platform
Salesforce Platform
Vonage Contact Center
Vonage Contact Center
See All
Sage Intacct
Sage Intacct
ClearPathGPS
ClearPathGPS
QuickBooks Online Advanced
QuickBooks Online Advanced
See All
Pros / Cons
  • For businesses seeking a comprehensive, customizable CRM with strong omnichannel capabilities, Service Cloud offers significant value, provided they can manage the investment and setup challenges.
  • Steps like needing to provide signature on approved permit AFTER I've just received approval & paid the fee just creates more steps to hold up the process or miss before next stepcan be implements
Read more
  • ServiceTitan has significantly improved our business operations by streamlining scheduling, dispatching, invoicing, and reporting into one powerful platform.
  • Then, when you onboard you realize there are large gaps in its capability especially around a showrooms and writing custom estimates.
Read more
Ease-of-Use
4.1/ 5
4.1/ 5
Value for Money
Highest performing feature
in the comparison
4.2/ 5
3.8/ 5
Customer Support
Highest performing feature
in the comparison
4.3/ 5
4/ 5
Functionality
Highest performing feature
in the comparison
4.4/ 5
4.2/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2026
Advisor
  Recommendations
1 Recommendations
210 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad