SuiteCRM 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SuiteCRM

4.2

(48)

Pricing

Pricing available upon request

About SuiteCRM

SuiteCRM is an open source customer relationship management (CRM) platform that serves the needs of small to large businesses. It can either be installed locally or be cloud-based. It is customizable to suit the needs of businesses in any industry.

With SuiteCRM, users can create business process models and design flexible, automated actions that can be triggered to run at any time. Users can also model sales pipelines and create templated customer quotes, control pricing strategies, maintain contract renewals and track lead progress.

Users can also support customers through business-unique self-service portals. Service teams are instantly notified of customer requests and customers are instantly notified when the issues have been addressed and resolved.

SuiteCRM is free to download and use, with customization coming at a fee to the business. A community forum is available for free support, while dedicated support services are available to small and midsize clients and unique solutions with dedicated account managers are available to large enterprise clients.

SuiteCRM Screenshots

SuiteCRM Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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SuiteCRM Features

Popular features found in CRM
Calendar Management
Customer Journey Mapping
Email Management
Quotes/Estimates
Reporting/Analytics
Sales Pipeline Management
Segmentation
Task Management
Territory Management
Workflow Management
More features of SuiteCRM
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Calendar/Reminder System
Campaign Management
Collaboration Tools
Contact Database
Contact Management
CRM
Customizable Fields
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Document Storage
Email Marketing
Email Templates
Forecasting
Full Text Search
Interaction Tracking
Internal Chat Integration
Knowledge Base Management
Lead Capture
Lead Generation
Lead Management
Lead Qualification
Marketing Automation
Mobile Access
Online Forums
Opportunity Management
Pre-built Templates
Product Catalog
Real-Time Reporting
Referral Tracking
Reporting & Statistics
Revenue Management
Sales Forecasting
Sales Reports
Sales Trend Analysis
Search/Filter
Self Service Portal
Social Media Integration
Templates
Third-Party Integrations
User Management
Web Notifications
Website Integration
Widgets

SuiteCRM Integrations

Salesforce Sales Cloud

Mailchimp

WordPress

Microsoft Outlook

Joomla

Google Maps

SuiteCRM User Reviews

Overall Rating

4.2

Ratings Breakdown

44%

38%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

4.8

Customer support

3.5

Functionality

4.4

James M.

Verified reviewer

Sports

2-10 employees

Used daily for less than 6 months

Review source

Reviewed December 2020

Suite CRM a great upgrade from SugarCRM and a great CRM in general

So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use.

Cons:

I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on.

Reasons for switching to SuiteCRM

Community is not being supported and I wanted some of the most recent community modules and API's

RICARDO S.

Verified reviewer

Computer Software

2-10 employees

Used daily for less than 6 months

Review source

Reviewed March 2025

Effective Customer follow up

It really gives you a big value considering a free software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is free and you can modify it to meet your specific needs.

Cons:

Sometimes the documentation for troubleshooting is not sufficient.

Maurizio A.

Verified reviewer

Biotechnology

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2023

Nice but buggy

It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems.

Cons:

There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help.

Verified

Reviewer

Real Estate

Used daily for more than 2 years

Review source

Reviewed July 2018

I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years.

And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system.

Cons:

The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years.

Mohit S.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed January 2021

Pros and Cons of SuiteCRM

With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it!

Cons:

Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure.

Verified

Reviewer

Financial Services

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed February 2023

Not user friendly

Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough.

Ratings Breakdown

Ease of use

Functionality

Pros:

I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available.

Cons:

The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM.

Verified

Reviewer

Construction

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Don't break it!

I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier.

Cons:

It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific.

Verified

Reviewer

Telecommunications

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed February 2019

The best open source CRM for SMB

CRM systems for Telco and Travel industries

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis

Cons:

Lack of support and documentation for a free version. API needs to be renewed with a modern one. There is no official app for a mobile phones.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2019

Review of SuiteCRM

Using SuiteCRM has helped on tracking activities in places of work which I have customised for and even in its usage in the company

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's ease of usage and its customisability

Cons:

There are some restrictions to it's customisability which limits design options

Verified

Reviewer

Information Technology and Services

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed October 2018

Open Source, Yet Enterprise Ready

I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle.

Cons:

While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though.

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