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SysAid vs Track-It!: Which is best for you?
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Features
- The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system.
- This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it.
- Simple interface making it easier to focus, and many options to customize the ticket arrangement.
- Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets.
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Recommendations
