SysAid vs Web Help Desk: Which is best for you?

The live chat function improves user engagement by offering real-time assistance, and the deployment process, while requiring some initial setup effort, is well-documented and straightforward once familiar with the system.

This new Cloud environment and Spaces UI feels like an abandoned project that the leadership team just has not been able to call a failure and rollback yet. Either finish it or nix it.

The search and filtering system is absolutely amazing, giving you the option to allowing you to build queries with any combination of data to include or exclude

Lack of features and no integration abilities.