Yonyx 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Yonyx

4.7

(255)

Pricing

Starting at $25.00 per month

About Yonyx

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts.

Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality.

Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.

Yonyx Screenshots

Yonyx Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Professional

$25.00

per user, per month

Plan includes:

Unlimited decision trees
Yonyx Placeholders, Commands and Auto-Traverse Conditions
Internal or External use
Analytics & Management Reports
Generative AI Assist
Customer Support

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Yonyx Features

Popular features found in Customer Support
CRM
Email Management
Knowledge Base Management
Live Chat
Service Level Agreement (SLA) Management
More features of Yonyx
Access Controls/Permissions
AI Copilot
AI/Machine Learning
API
Call Center Management
Catalog Management
Collaboration Tools
Content Management
Customer Communication
Customizable Branding
Customizable Reports
Data Analysis Tools
Data Import/Export
Data Security
Data Source Connectors
Data Visualization
Decision Support
Decision Tree
Document Storage
Feedback Management
Full Text Search
Functions/Calculations
Help Desk Management
Internal Chat Integration
Knowledge Management
Lead Generation
Lead Qualification
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Language
Opportunity Management
Performance Metrics
Real-Time Analytics
Real-Time Data
Reporting/Analytics
Reporting & Statistics
Rich Text Editor
Role-Based Permissions
Search
Search/Filter
Secure Data Storage
Self Service Portal
Single Sign On
SSL Security
Support Ticket Management
Surveys & Feedback
Tagging
Templates
Text Editing
Third-Party Integrations
Web-based Deployment
Website Integration
Workflow Management
WYSIWYG Editor

Yonyx Integrations

Oracle B2C Service

Zendesk Suite

Oracle Service

Salesforce Service Cloud

ServiceNow

NetSuite

See all 30 integrations

Yonyx User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.8

Functionality

4.7

Ellie P.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Great product for our sales team

[sensitive content hidden] has been so incredibly helpful spending so much time with me on the backend telling me exactly what I need to do, showing me how to do it and then making sure that I'm learning the process to be able to do it on my own.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's an incredible tool that is going to help us expand our inside sales team as we look to establish a call center to bring in more appointments for our account executives.

Cons:

There is nothing that I've found so far that is negative about Yonyx.

Reasons for choosing Yonyx

Because it was offering a scripting option/decision tree for responses based off live calls which we needed!

Yandi T.

Verified reviewer

Computer & Network Security

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Hybrid DSS capable of addressing complex or multifaceted decision problems.

A great tool for facilitating organizational processes replacing traditional data access and retrieval functions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yonyx organizes, stores, sorts and returns data relevant for a particular context of decision making process easily and smoothly. Has an easy dashboard to work with in data mining techniques which provides the objective information needed to make decisions about project management environment. Generally makes the goal to generating strong association in decision making possible at no extra cost.

Cons:

Troubleshooting was a major challenge for us. We worked our way through with the help of the support team. Things are going well now.

Reasons for switching to Yonyx

Customer support response really failed us with LiveAgent and Zoho Desk. I am glad we met Yonyx.

Ronald R.

Verified reviewer

Automotive

10000+ employees

Used daily for less than 2 years

Reviewed October 2023

Yonyx Easy life

Previously 5

Very nice experience so far and very exited about coming update

Ratings Breakdown

Ease of use

Previously 5

Value for money

Customer support

Previously 5

Functionality

Previously 5

Pros:

Its very easy to use and learn more about your company and product

Cons:

east to use , very accessible, reliable, Critical

Victoria J.

Verified reviewer

Real Estate

10000+ employees

Used daily for less than 2 years

Reviewed September 2022

review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

That it works most of the time on a daily basis

Cons:

That it isn't consistently working well.

Vendor Response

Dear Victoria We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.

Replied September 2022

John C.

Verified reviewer

Electrical/ Electronic Manufacturing

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2025

Simple, cost effective solutions to complex problems.

I'd recommend this to other companies. Cost is appealing, function is great, training was readily available. I told [sensitive content hidden] I had a week to build something from nothing. His response was, "That's not a problem, let's get to work." Highly impressed with the company and product.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] was a fantastic trainer, he made adapting to a new product very easy. He was available, responsive, and educational. The price of the product is very reasonable, especially with the integrations and language options present. The user interface is pretty simple, after one training I was able to build a vast majority of what I needed. As some one who hasn't used a tool like this before, I found that impressive.

Cons:

I liked everything about the product, my only recommendation is extremely minor. If you use lucid, you have the option of dragging your view using right click, that function would be useful when you're working in a large flow.

Reasons for choosing Yonyx

They were not responsive in the timeframe I needed them

Nate H.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Reviewed November 2024

Amazing Find!

It has been an amazing tool to accomplish a very complex process. This was an amazing find!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] was there with us from the beginning while we were still in trial, teaching us how to use the system and helping us build it out.

Cons:

It is a harder system to use. You will need a basic understanding in backend functionality to navigate easily.

Reasons for choosing Yonyx

Yonyx could do far more than Jotform. Jotform was cheaper but Yonyx had more value.

Nicole M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2025

Yonyx top notch

The interface is intuitive and customer service is excellent. User friendly and fabulous customer service. Yonyx is a reliable, user-friendly tool for anyone looking to streamline processes and utilize a decision tree for your every day needs. We are a healthcare company with many options for scheduling purposes. Yonyx is the right way to go.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once set up was finalized, user friendly for staff. One stop shop for all of our previous spreadsheets in one area.

Cons:

Very tedious to set up as expected, end result is great. Otherwise no other cons. Must stay organized to keep the profiles up to date.

Jordan G.

Verified reviewer

Medical Practice

2-10 employees

Used daily for less than 6 months

Review source

Reviewed August 2025

Even as a small client, Yonyx showed up big!

My experience with Yonyx has been top tier. At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the system worked. After playing around for about an hour, I realized it was better to schedule a demo and prep my wireframe. It turned out to be pretty simple... especially comparing my Yonyx flow to how mega companies are currently using it. What stood out most was the support. Even with an entry-level subscription, I received enterprise-level help. I couldn’t have done it without [sensitive content hidden] patience and [sensitive content hidden]help from time to time. As a small business owner wearing many hats, I got busy after initial implementation. My VAs started working directly with [sensitive content hidden], and even when I missed the Zoom call, he and [sensitive content hidden] jumped in and solved everything — including moving us from Google Sheets API to Airtable API. In short, I’m a small customer making lots of outbound calls, but I was treated like a big one. The support was always fast — not in days or hours, but minutes. I knew if my team ran into an issue, [sensitive content hidden] would be there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The product itself is fantastic solution for my call team. Support staff [sensitive content hidden] went above and beyond to ensure our success at every level.

Cons:

There is a slight learning curve involved with Yonyx, but their hands on support team makes up for that.

Alexandra D.

Verified reviewer

Real Estate

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

Thanks [sensitive content hidden]!

Very positive experience with Yonyx! It's a great tool, simple to understand, and can be dynamic for any business!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yonyx is a dynamic tool and makes it easy to adjust as our business strategies change. We also appreciate all the support we receive from [sensitive content hidden] and the team! They are always quick to help and ensure we are set up for success.

Cons:

At times, depending on how you manage nodes, it can be overwhelming to see your web and ensure you don't accidentally disconnect or remove a step that could be part of a live guide.

Shawn B.

Verified reviewer

Construction

11-50 employees

Used daily for less than 6 months

Review source

Reviewed September 2025

Phone Decision tree