Eltropy 2026: Benefits, Features & Pricing

Eltropy is wonderful to work with. They are really on top of things, care about their product, and care about their customers. They are knowledgeable and have very creative ideas. One of the best things about working with Eltropy is how open they are to our ideas for enhancing their product. They have already incorporated many of our ideas and updated their product based on our feedback. They are my favorite vendor to work with by far.

Eltropy's staff is highly attentive to our needs and respond quickly to anything that we need. This is a big, big deal! They have experienced a great deal of growth and we have been on the platform for close to a year; however, their attention to our needs have not waivered a bit. Their outstanding product demonstrates their organization's culture: easy to work with and attention to detail.

We chose Eltropy because its platform features a precise, easy to use format that we can utilize to not only market to our members, but also give them the ability to communicate with us personally and efficiently for any needs they might have. We were also very pleased to have the ability to use our existing phone number, as members were already familiar and comfortable with using this number. Within a week of signing the contract, we were up and running. The deployment and training process was extremely proficient, enabling us to launch the program on the same day as our initial kick-off call. Within a day of launching, we began receiving text messages from our members, requesting anything from loan information, to wanting to reset their online banking passwords. We use the software for insurance tracking, collections, lending, member services, and much more. Through the secure links, we've been able to greatly enhance our lending departments ability to collect paystubs, Driver's Licenses, registrations, and more. Our insurance tracking has been greatly enhanced with the ability to quickly and efficiently collect updated insurance information on our collateral. We've even used the software for emergency communications and marketing. It's been a great solution for us.

From the initial sales call to the training (and ongoing support), Eltropy has been a value added product that has increased our avenues to communicate with our members. We have had constant support from our team that answer questions quickly and effectively. Our employees continue to learn and use it in a variety of uses. We have been very pleased with our implementation of this product.

We've been extremely pleased with Eltropy. From the user and member experience, to the client support, as well as the continued desire to enhance the functionality available to clients. They are eager to deliver a product that will make doing business easier.

We began exploring text platforms to leverage communications with our members for both sales opportunities and operational efficiencies. We found that Eltropy featured the most comprehensive one to many and one to one text management on the market. Our contacts at Eltropy were very knowledgeable in regard to current regulations and requirements around TCPA and the finance industry in general, which brought an added sense of security. Demos, vendor due diligence, implementation and training were a breeze. They kept things brief and to the point, but were always able to elaborate and provide details as needed. The setup process was quick and seamless, and we quickly realized Eltropy was not just a vendor, but a business solutions partner. While they provided best practices, they remained open to exploring alterations that would enhance the solution for our unique needs.

Eltropy provides a new channel for communicating with our members and our members are excited about receiving text messages. The software is adding automation to other internal processes and workflows. Our Manager of Member Advocacy calls it her '5th Man' as she is using text messages for Payment Reminders. The staff at Eltropy staff is collaborative and they are always sharing new ways to enhance the Member Journey through SMS Campaigns and 1:1 text messages.

The reception to feedback and timing of responses when we have questions is excellent.