Samespace 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Samespace

3.6

(16)

Pricing

Starting at $50.00 per month

About Samespace

Build on cutting-edge Internet technologies and design thinking principles, Samespace elates customer experience, increases agent productivity and saves a ton of money.

We seamlessly integrate into any CRM to make your contact center agile and adaptable and to make your sales and support teams more productive with automation and streamlined workflows.

The solution includes Dialer, IVR, webchat and on-net calls, and AI-powered analytics in one package.

Samespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks.

Samespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.

Pricing is per user per month. Support is offered via phone, chat and email.

Samespace Screenshots

Samespace Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per user, per month

No plan information available

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Samespace Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of Samespace
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Auto-Dialer
Automatic Call Distribution
Blended Call Center
Callback Scheduling
Call Center Management
Call List Management
Call Reporting
Call Tracking
Call Transfer
Campaign Management
Chatbot
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Contact Database
Customer History
Customizable Reports
Data Import/Export
Inbound Call Center
Interaction Tracking
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Outbound Call Center
Performance Management
Predictive Dialer
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Monitoring
Real-Time Reporting
Reporting & Statistics
Surveys & Feedback
Third-Party Integrations
Voice Mail

Samespace Integrations

HubSpot CRM

Salesforce Starter

Samespace User Reviews

Overall Rating

3.6

Ratings Breakdown

19%

44%

25%

Secondary Ratings

Ease of Use

4.2

Value for money

3.5

Customer support

3.6

Functionality

3.6

Deniela G.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

SameSpace - Bestfriend at work.

Wonderful.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

SameSpace is the space for me that let's me go back and analyze, look through the logs, get proper insights on my daily tasks. It has all the data stored for me to go and revisit anytime, indeeed a friend who let's me improve my working style.

Cons:

Nothing as such. Everything worked fine.

Vendor Response

Hi Deniela, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback and we're glad you feel we're on the right track! Thanks for placing your trust in us and your willingness to share. Best, Aanya.

Replied May 2021

Abhik B.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed April 2021

Review on the utility of same space

My overall experience with samespace is a pleasant one and it is a simple and easy to use application that can be very helpful for the users. Also, the call quality is also good and disturbance free.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The features are simple to use and the UI is also pleasant and light on memory since all it uses for installation is a google chrome extension for quick installation and support.

Cons:

I like the software but there are tiny corrections I feel, that can be useful to the end user. The login method is very basic and it should require a 2-factor authentication for the same for heightened security. Also, sometimes the application does not detect the mic when plugged in and requires me manually configure the mic on the system.

Vendor Response

Hi Abhik, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. I'll make sure to share your feedback with the product team. Thanks for placing your trust in us and your willingness to share. Best, Aanya.

Replied May 2021

Rohit K.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Reviewed April 2021

too slow and unresponsive

not so good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Noting in specific thats all of it and nothing more

Cons:

Almost all of it needs a better attention

Reasons for switching to Samespace

company bought samepace licenese as livechat renewal was expensive

Vendor Response

Hi Rohit, Thanks for taking the time to share your thoughts and feedback with us. As you know that you are operating in a complex infrastructure with agents are connected over a VPN, the functionality of the software eventually is highly dependent on your network. Hence you may seem to face issues with the connectivity. For Samespace to function, the network needs to be strong and not fluctuating. Hope this helps. Best, Samespace Product Team.

Replied May 2021

Sheikh S.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used daily for less than 6 months

Reviewed April 2021

A good start but much remains to be done

Since we've just started with Samespace (~2-3 months), I've noticed the devs actively working on the issues that we're facing and know that all issues will be solved. The tool being very simple is a double-edged sword, it has a clean UI but missing basic features.

Ratings Breakdown

Ease of use

Functionality

Pros:

It integrates beautifully with Salesforce and has a simple layout with basic info on previous calls. I can easily see the number of calls received and the average duration of those calls.

Cons:

The simplicity of Samespace comes with some important missing features, most importantly the mute button. Also, we're connected via enterprise VPN there were some bugs/issues with calls and some of them have been resolved; concluding that the devs are actively working on fixing the issues. Also, the integration with Salesforce can be implemented further by merging with Salesforce status (Omnichannel)

Vendor Response

Hi Sheikh, thanks for taking the time to share your thoughts and feedback with us. We're grateful for your honest feedback. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. Rest assured, we are working on getting these basic features out and the bugs resolved. Thanks for placing your trust in us and your willingness to share. Best, Samespace Product Team.

Replied April 2021

Akhildev C.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

Samespace: Can have more features

My experience is a neutral. Since samespace reconnects often I find it difficult at times. The call use to get disconnected when it reconnects. Overall experience I would say not bad but good. The application can be improved a lot. Hope the team will work on it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

>> Can access the recent call list >> Option to coach users >> Conference option >> Simple interface >> Both Chat and call options available

Cons:

>> No options to copy or select contacted number >> Single click to select number will lead to dialing >> Can have a more skins and layouts

Vendor Response

Hi Akhildev, Thank you for your feedback. In terms of the calls getting disconnected, such issues are very network determinant and are dependent on the network and bandwidth of your internet. As we enable real-time communication, for voice to function- the network needs to be strong and not fluctuating. Nevertheless, I'll forward your feature requests to the product team. Best, Aanya

Replied May 2021

Mukesh B.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 12 months

Reviewed April 2021

User friendly software

Not good for chat support.Average

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use for call support only .overall good and user friendly.

Cons:

There are some limitations for chat support: 1. We can not accept reply to other chat untill we accept all chats. this is very irritating.some time if we type some reply for any chat and at the same time if any new chat came and we accept it then all the matters that we had type getting vanish.This is very very irritating.

Reasons for switching to Samespace

Vendor Response

Dear Mukesh, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes to our chats module. Best, Samespace Product Team

Replied April 2021

Rashmi m.

Verified reviewer

Information Technology and Services

201-500 employees

Used daily for less than 2 years

Reviewed April 2021

samespace feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

it is easy to use software ,we can select status accordingly.

Cons:

sometimes it will not work, sometime while on meal break it will automatically turns to ready state so it will impact my productivity ,sometimes hello button will not work and call get missed.

Vendor Response

Dear Rashmi, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes so that your productivity isn't hampered. Best, Samespace Product Team

Replied April 2021

Sheetal A.

Verified reviewer

Computer & Network Security

51-200 employees

Used daily for less than 12 months

Reviewed April 2021

Review on Samespace

Ratings Breakdown

Ease of use

Functionality

Pros:

User-friendly and easy to access.

Cons:

Sometimes login fails even when correct credentials are used.

Vendor Response

Hi Sheetal, Thank you for bringing this to our notice. We are constantly working towards improving our product for our valued users. Our product team will look into this and ensure that this does not happen. Happy to hear that you find our product user-friendly and easy to use. Best, Aanya Khanna Product and Marketing Team at Samespace

Replied April 2021

Madhuri G.

Verified reviewer

Computer Software

10000+ employees

Used daily for less than 12 months

Review source

Reviewed July 2021

Good Product

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Overall Good Product calls lands properly

Cons:

Not working properly when internet speed is slow

elton a.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed April 2021

samspace review

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

ease of integration with salesforce and minimalistic UI

Cons:

I can't search the history of my calls, have to login separately every time

Reasons for switching to Samespace

company witch

Vendor Response

Hi Elton, Thanks for sharing your thoughts and feedback. I'll make sure to share your feedback with the product team. Best, Aanya

Replied May 2021

Showing 1 - 10 of 16 Reviews

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Samespace 2026: Benefits, Features & Pricing

Overview

About Samespace

Samespace Screenshots

Samespace Pricing and Plans

Samespace Features

Samespace Integrations

Samespace User Reviews

Other Top Recommended Call Center Software

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