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XM for Customer Experience vs SurveyMonkey

Updated February 10, 2026

XM for Customer Experience vs SurveyMonkey: Which is best for you?

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Custom shortlist of 3-5 vendors
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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$1,500.00

per year

$30.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Negative Feedback Management
4.90
Surveys & Feedback
4.77
Feedback Management
4.69
See All
Multiple Question Types
4.73
Data Capture and Transfer
4.73
Pulse Surveys
4.67
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Integrations
ServiceNow
ServiceNow
Zapier
Zapier
Tray.io
Tray.io
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Microsoft Excel
Microsoft Excel
Slack
Slack
Zapier
Zapier
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Pros / Cons
  • I also love that you can see progress and even download the data from surveys in ways that make it easier for you to analyze them with other applications
  • Qualtrics is a bit over complicated when it comes to managing your surveys.
Read more
  • It’s quick to get surveys up and running, offers clean analytics, and works well across teams. Despite a few technical and integration quirks, it remains my go-to survey solution due to its stability, affordability, and thoughtful design.
  • SurveyMonkey does not have built-in A/B testing, which would allow users to test different versions of a survey or compare different questions to see which performs better.
Read more
Ease-of-Use
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Customer Support
Highest performing feature
in the comparison
4.7/ 5
4.3/ 5
Functionality
Highest performing feature
in the comparison
4.6/ 5
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2026
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad