GetFeedback 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GetFeedback

4.6

(53)

Pricing

Starting at $50.00 per month

About GetFeedback

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.

GetFeedback Screenshots

GetFeedback Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per feature, per month

No plan information available

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GetFeedback Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of GetFeedback
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Campaign Management
CES Survey Structure
Chat/Messaging
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Management
Email Reminders
Engagement Tracking
Knowledge Management
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS Survey Structure
Offline Response Collection
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Question Library
Question Piping
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Sentiment Analysis
Site Intercept Survey
SMS Messaging
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

GetFeedback Integrations

Tealium Customer Data Hub

Zapier

Adobe Analytics

Chattermill

Contentsquare

Jira

See all 12 integrations

GetFeedback User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.1

Customer support

4.5

Functionality

4.5

Chandler K.

Verified reviewer

Human Resources

11-50 employees

Used weekly for free trial

Review source

Reviewed July 2019

GetFeedback is the premier tool for Salesforce friendly NPS and customer satisfaction monitoring

We have only used the free trial, but we will be continuing on to purchase the product so that we can monitor future customers during the sales process and understand areas that need improvement.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GetFeedback has a robust design interface that makes it incredibly easy to design stunning, simple feedback surveys. Best of all, it integrates seamlessly with Salesforce and can be automated with corresponding triggers. GetFeedback offers multiple types of surveys to gather feedback, not just a basic 1 through 10 scale.

Cons:

It doesn't fully integrate with some of the other applications we use, but these are fairly specific tools and some do not even have open APIs.

Reasons for choosing GetFeedback

GetFeedback has the best design interface and allows you to create surveys that work in Salesforce. It's simply done right.

Yurii O.

Verified reviewer

Computer Software

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed May 2024

Good, yet overrated and overpriced.

Everything what is related to the surveys, set up and data collection is great. It is very solid and reliable tool. I believe it is one of the best on the market. However, when it comes to analyzing data it is a nightmare for two reasons. The platform doesn't provide a possibility to do some in-depth analyze and at the same time is very hard to export data in any other way than csv format.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is a quite good service of a high quality. Get Feedback is very reliable and provides an array of features for people dealing with the customer experience. The design of the surveys are modern and slick, there are plenty of questions types, branching logic is great, triggers work just fine and of course all these can be pushed to the CRM.

Cons:

The costs are way too high. Reporting and visualization capabilities are very limited. Another problem is the integration is not that reliable and prone to mistakes. The native integration with the CRM provides data in very unusable way and any sort of aggregation and data wrangling ends up being quite difficult.

Reasons for choosing GetFeedback

Overall quality, brand and once again we expected a better integration.

Reasons for switching to GetFeedback

More suitable for the company needs and some hopes for the integration with the CRM.

Bonnie B.

Verified reviewer

Non-Profit Organization Management

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed February 2025

Sleek Surveys and Swift Setup, But Overpriced Overall

On the whole, we had a good experience. We were able to get everything setup pretty quickly and match our brand. The Pardot integration was a little iffy, but we were able to navigate it. This did help us setup our NPS and first CSAT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GetFeedback did help us get started with our surveys and being able to map those back in Salesforce. The frontend UI for users was great.

Cons:

The price. It was incredibly overpriced for what it was as a tool. At the end of the day, it was just a pretty form that we could map to from Pardot and integrate with Salesforce.

Reasons for choosing GetFeedback

GetFeedback had a better UI both backend and frontend and simple integrations.

Reasons for switching to GetFeedback

Surveymonkey was difficult to use on the backend UI and it didn't have the simplest integration setup.

Rezaul k.

Verified reviewer

Research

201-500 employees

Used daily for less than 12 months

Review source

Reviewed October 2022

It functions well to gather continuing feedback.

We can use Usabilla to manage an intercept survey on our website. We are now able to ask the user straightforward questions in context. The survey's in-context component is crucial since Usabilla gives us the option to choose a target sample, location, or event trigger for the survey, such as when a user discovers a new feature on a page.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

To gather user input, Usabilla may be added to website. The survey options for active and passive feedback are both used. The application is user-friendly and provides excellent reporting features. All levels of the business may easily access the analytics because they are displayed in a clear and appealing way. No of the user's degree of understanding, it is well designed and understandable.Moment of truth surveys provided us with information about the issues that users were having with our portal.

Cons:

It does not permit video responses or screen recordings of the user, unlike some of its rivals.It is mainly restricted to desktop browsers and apps rather than mobile web.Targeting certain javascript event triggers requires some engineering assistance.

Reasons for switching to GetFeedback

Before choosing Usabilla, I spoke with a number of other businesses in a similar industry, and they all agreed that they offered the greatest quality at the best price.

Kierstin W.

Verified reviewer

Individual & Family Services

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed October 2022

Great product, large price tag

This boosted our credibility as an organization to send professional looking forms. It ended up not being worth the cost after the price structure adjustment.

Ratings Breakdown

Ease of use

Functionality

Pros:

This survey tool was so easy to use and created beautiful, highly functional, versatile feedback forms. I loved sending these out to our event and program participants to gather feedback and receive meaningful data. My database coordinator loved that it was a native Salesforce app.

Cons:

The customer support was not great. The ability to send a link to the survey through my own work email/campaign blast was an additional cost, so I had to manually add all recipients and send the survey through the platform itself, which was time consuming and created an additional communications task for me. We stopped using GetFeedback after they dramatically increased their pricing. It was not a justifiable cost for our organization when there are so many affordable survey options.

Reasons for switching to GetFeedback

Get Feedback is native to Salesforce and had higher functionality and was more attractive.

Jordan C.

Verified reviewer

Information Technology and Services

501-1000 employees

Used other for less than 12 months

Review source

Reviewed August 2019

Best Survey tool for Salesforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GetFeedback allows us to create Survey very easily and quick. There is a ton of features like customized path for each question, multilanguage and the best : Salesforce Integration! Salesforce Integration from GetFeedback is really easy to use and fully customizable. You can set-up everything from GetFeedback and reload easily integrations errors. Love it !

Cons:

GetFeedback business model is quite expensive, hard to afford for many businesses.

Reasons for choosing GetFeedback

Full Salesforce Integration, solve most of all business cases

Joe G.

Verified reviewer

Financial Services

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed July 2019

A rare combination of quality and value

GetFeedback is very easy to use, but also powerful. It's possible to create surveys quickly, but it's also possible to dig in to some very advanced features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The level of conditionality that can be introduced to surveys, as well as the ease of use for survey participants.

Cons:

If anything, it could be a little cheaper, but I'd really struggle to criticise this software!

Reasons for choosing GetFeedback

The surveys you can create are very user friendly and attractive.

Haley B.

Verified reviewer

Automotive

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed May 2025

Feedback good or bad

So far my experiences have all been good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software makes it easy for our customers to give us feedback so we know how good or bad we are doing. Improves communication

Cons:

Potential for negative comments. That is the only drawback I see.

Bret J.

Verified reviewer

E-Learning

201-500 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Look elsewhere

My experience with GetFeedback has been terrible. I look at their ratings here on Capterra and cannot believe how others are using this application successfully. If you are considering an survey platform to use for your organization, do not consider GetFeedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The survey-taking experience in GF Direct.

Cons:

How difficult it is to use and how limited the feature set is.

Reasons for switching to GetFeedback

Survey Monkey was outdated, and we were in need of a more robust solution.

Megan B.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Excellent survey tool for client and user experience

Very positive! Customer service is always responsive and helpful, and we've been able to deploy several CX surveys because of this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the question templates and the ability to customize them based on your survey needs. The platform also offers great background and theme options

Cons:

I wish there was a way to include incomplete responses in the summary results without having to export them.

Reasons for choosing GetFeedback

I wasn't involved in that decision

Showing 1 - 10 of 53 Reviews

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