Kustomer vs Zoho Desk: Which is best for you?

This software allowed us to have more efficient management when attending to our clients, as the platform provides the history of any customer interaction, regardless of the channel they used.

Glitchy at times, like their redaction feature stopped working as it should and chats were coming in after the set business hours

Overal best experience mainly auto assignment , business rules, third party apploication integration and dashboard customization,work delegation these features are very good.

There were some instances of bafflement and that Blueprint drag and drop would need some tweaking and tweaking before it obeyed the requirements of a complex automation workflow.