Listen360 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Listen360

4.8

(56)

Pricing

Pricing available upon request

About Listen360

Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success.
At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer.
All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and r...

eplicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement

Listen360 Screenshots

Listen360 Pricing and Plans

Starting price: $99.00

Free Trial

Free Version

Basic

$99.00

No plan information available

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Listen360 Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Listen360
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Commenting/Notes
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Reminders
Feedback Management
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Location
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Performance Metrics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Promotion
Social Sharing
SSL Security
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

Listen360 Integrations

Jonas Construction Software

Pike13

ZingFit

serviceminder.io

ServiceTitan

Procare Solutions

See all 21 integrations

Listen360 User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.7

Verified

Reviewer

Non-Profit Organization Management

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Listen360

Great customer engagement software for gathering customer insights.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome.

Cons:

I can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon.

Bill F.

Verified reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2024

Southington 360

Very informative, I use the information to improve the gym experience for all the members

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It let’s me know where I stand with the members

Cons:

I wish all members would explain why they rate the way they do

Vendor Response

Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer.

Replied September 2024

Verified

Reviewer

Consumer Services

11-50 employees

Used other for less than 12 months

Review source

Reviewed September 2018

Adequate Software for Net Promoter Score/Customer Feedback

Ratings Breakdown

Ease of use

Functionality

Pros:

With Listen360, it was very easy to see customer feedback for our different franchisees' territories.

Cons:

The user experience and design could be much better with this tool.

Charlene L.

Verified reviewer

Education Management

11-50 employees

Used weekly for more than 2 years

Review source

Reviewed October 2024

A Trustworthy App

Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business!

Cons:

There isn't any real con that I've had with Listen360.

jeff d.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2024

Listen to Listen 360!

great experience overall. very helpful tool to help manage the business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use, great information on how the customer views your business. great feedback for coaching.

Cons:

pricing is a bit more costly then some of the alternatives

Vendor Response

Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us!

Replied May 2024

Christian R.

Verified reviewer

Consumer Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed November 2022

Best feedback platform

Easy to use and love the ability to get clear feedback

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores.

Cons:

I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys .

Michael M.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Simple to implement, valuable insights via easy-to-use interface for all levels of the org

Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting

Cons:

A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc.

Robert L.

Verified reviewer

Consumer Services

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed March 2022

Listen 360 has a pulse on what is going on.

I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention.

Cons:

There are times surveys come in for the wrong service line and this effects other scores under other technicians.

Kelly M.

Verified reviewer

Retail

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2023

Client feedback at your finger tips

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I can client feedback immediately after their session.

Cons:

None, I think it's great, no improvement I can think of

Verified

Reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2018

Great software with only two small issues.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business.

Cons:

They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in.

Showing 1 - 10 of 56 Reviews

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