Listen360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Listen360

4.8

(56)

Pricing

Pricing available upon request

About Listen360

Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success.
At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer.
All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and r...

eplicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement

Listen360 Screenshots

Listen360 Pricing and Plans

Starting price: $99.00

Free Trial

Free Version

Basic

$99.00

No plan information available

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Listen360 Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Listen360
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Commenting/Notes
Communication Management
Complaint Monitoring
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Data Import/Export
Data Visualization
Email Reminders
Feedback Management
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Location
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Performance Metrics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Management
Review Monitoring
Review Notification
Review Request
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Media Integration
Social Promotion
Social Sharing
SSL Security
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

Listen360 Integrations

Jonas Construction Software

Pike13

ZingFit

serviceminder.io

ServiceTitan

Procare Solutions

See all 21 integrations

Listen360 User Reviews

Overall Rating

4.8

Ratings Breakdown

79%

20%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.9

Functionality

4.7

Matt H.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Game changer!

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Absolute game changer the best in survey and NPS design. The ability to focus on detractors and your clients at risk so easy is great

Cons:

The number of clicks to get to the screen to address a at risk user

Kara T.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed October 2024

Easy way to get customer feedback

Easy to work with, works well with Salesforce

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to work with, automatically surveys customers for you

Cons:

Would like for it to explain to customers that 0-5 is bad, 6-8 is neutral, 9-10 is good (not sure that customers think of an 8 as neutral)

Reasons for choosing Listen360

Functionality at the time was better with Listen360

Chanda B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2020

Listen 360

Works well for what it is supposed to do. A great way to hear from your customers.

Ratings Breakdown

Ease of use

Functionality

Pros:

Listen 360 is a great way to stay connected to your customers and know what you are doing well and where your short comings are. Our customers get an email quickly after the jobs is closed out asking how we did and they are able to evaluate the job that was completed.

Cons:

Pulling reports is sometimes difficult. Finding the exact information that I need and finding old reviews is problematic.

Kelly V.

Verified reviewer

Consumer Services

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2025

Excellent Support and Usability, With Opportunities for Deeper Insights

Listen360 has absolutely helped us track how our company is doing at a location level and an overall level. The feedback we receive is insightful and has given us the ability to improve. We do wish we could have more personalized features that really nail down trends more specifically. And I feel like the platform could benefit from more modern technology.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Straightforward and easy to use Amazing, speedy customer support Has given us insight into how our business is performing

Cons:

Limited personalization options; deeper, trend-specific insights would make the platform more actionable. Could use more up-to-date functionality to keep the experience feeling modern.

Chryste W.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 6 months

Review source

Reviewed December 2024

Listen360 all the way.

Definitely recommended Listen360. Very easy and isnt too pricey

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use, havent had any problems with it since started using it 3 months ago

Cons:

Nothing so far. Havent had any issues with it.

Reasons for switching to Listen360

Didnt like LinkedIn at all. Neither did any employees or customers

Christian D.

Verified reviewer

Medical Devices

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Good Feedback & NPS Tool for the Price

Overall, I'm satisfied with Listen360, understanding there are sometimes limitations. We have found that sometimes we receive feedback that a customer didn't actually submit, but the L360 team is quick to provide resolutions. For the price point, I'm definitely satisfied with the service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once you're set up, it's really simple to generate surveys and start receiving feedback. The interface is intuitive enough to see all your feedback in one area and respond to your detractors. I also like how there are several reports to dive deeper into our data.

Cons:

It's not as self-service as I'd like. As someone who loves customizing software to get it to work for our company, I wish we didn't have to go to Listen 360 for changes to our survey templates or reports.

Stephanie C.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Love how easy