--- title: "Listen360 Software Reviews, Demo & Pricing - 2026" description: "Review of Listen360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/customer-experience/listen360-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / Listen360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/customer-experience/listen360-profile/alternatives/) # Listen360 Review From $99 1 plan Wondering if Listen360 is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Listen360 4.8 [(57)](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/) Pricing Pricing available upon request ### About Listen360 Listen360 is an all-in-one customer feedback and review management platform designed to help franchisors and multi-location brands strengthen relationships, boost loyalty, and drive growth. By capturing genuine feedback after every visit, surfacing actionable insights, and amplifying positive reviews, Listen360 transforms everyday customer interactions into long-term business success. At its core, the platform automates the feedback process. Post-visit surveys are sent at just the right time, giving customers an easy way to share honest impressions while experiences are still fresh. This automation ensures consistent, high response rates across every location in a franchise network. The result is a steady stream of insights leaders can trust to reflect the true voice of the customer. All of this feedback is delivered through real-time dashboards that provide clear visibility across an entire organization. Executives, regional leaders, and individual operators can track sentiment, monitor Net Promoter Score (NPS), and identify loyalty trends without wading through data manually. By spotlighting both strengths and weaknesses, Listen360 empowers teams to act quickly, close gaps, and r... eplicate success. Reputation management is a natural extension of this process. The platform makes it simple to encourage happy customers to leave authentic, positive reviews online, building visibility and credibility in competitive markets. At the same time, dissatisfied clients are flagged for private follow-up, helping brands resolve issues before they become public complaints. This balance allows you to protect brand reputation while increasing review volume and ratings. Because Listen360 highlights at-risk clients as soon as dissatisfaction appears, businesses can step in and address concerns before customers walk away. Over time, the system helps uncover what keeps people coming back, what drives repeat visits, and how loyalty patterns evolve. By translating raw feedback into these kinds of actionable insights, brands gain the tools to protect revenue and strengthen long-term relationships. For franchisors, consistency across locations is critical. Top performers can be celebrated and studied, while underperforming locations get the clarity they need to improve. These benchmarks give leadership teams a reliable way to maintain brand standards, align operations, and ensure every customer enjoys the same quality of service. AI-powered analysis further enhances the platform by surfacing patterns and sentiment trends at scale. Instead of manually combing through thousands of survey responses, decision-makers can instantly see what themes are emerging and where improvement is most urgent. This intelligence turns raw data into a roadmap for smarter strategies, more consistent experiences, and measurable growth. Positive customer feedback can be shared directly with frontline teams to celebrate wins and reinforce great service. Constructive feedback provides actionable guidance, motivating employees and strengthening accountability. The result is a loop of continuous improvement that benefits customers, employees, and the brand alike. Implementation is simple. Automated survey triggers, intuitive dashboards, and customizable reports make Listen360 easy to adopt, even for busy operators. The platform is designed to integrate seamlessly into daily workflows, and dedicated support ensures brands can maximize value quickly. Whether managing a handful of locations or hundreds across multiple regions, Listen360 scales to meet the needs of both emerging and established franchise networks. Today, hundreds of leading brands in wellness, beauty, fitness, children’s services, and beyond rely on Listen360. From capturing the voice of the customer to driving reviews, reducing churn, and ensuring consistent experiences, the platform has become a proven solution for multi-location businesses seeking growth. With over two decades of experience in customer engagement Wondering if Listen360 is right for your organization? Our NPS Software selection experts can help you in 15 minutes or less. ## Listen360 User Interface ## Popular Listen360 Alternatives Main Product Listen360 4.8 [(57)](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/) Ratings Breakdown - 4.74Ease of use - 4.71Value for money - 4.86Customer support - 4.67Functionality Pricing Available upon request Get Price Alternative Product [SurveyMonkey](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/) 4.6 [(10499)](https://www.softwareadvice.com/customer-satisfaction/surveymonkey-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.41Value for money - 4.32Customer support - 4.46Functionality Pricing Starting at $30.00 per month Get Price Alternative Product [Trustpilot](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/) 4.5 [(1206)](https://www.softwareadvice.com/customer-loyalty/trustpilot-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.16Value for money - 4.23Customer support - 4.36Functionality Pricing Starting at $299.00 per month Get Price Alternative Product [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.8 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.64Value for money - 4.75Customer support - 4.66Functionality Pricing Starting at $249.00 per month Get Price Alternative Product [Experience.com](https://www.softwareadvice.com/customer-experience/xmp-profile/) 4.7 [(89)](https://www.softwareadvice.com/customer-experience/xmp-profile/reviews/) Ratings Breakdown - 4.76Ease of use - 4.58Value for money - 4.54Customer support - 4.69Functionality Pricing Available upon request Get Price Alternative Product [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) 4.7 [(2919)](https://www.softwareadvice.com/market-research/jotform-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.46Value for money - 4.45Customer support - 4.60Functionality Pricing Starting at $39.00 per month Get Price ## Listen360 Pricing and Plans Starting price: $99.00 Free Trial Free Version Basic $99.00 No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Listen360 Features - Popular features found in NPS Anonymous Feedback Mobile Survey Multi-Language Pulse Surveys Segmentation - More features of Listen360 360 Degree Feedback Access Controls/Permissions Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Commenting/Notes Communication Management Complaint Monitoring Customer Experience Management Customer Segmentation Customizable Branding Customizable Fields Customizable Forms Customizable Questions Customizable Reports Customizable Templates Dashboard Data Import/Export Data Visualization Email Reminders Feedback Management Monitoring Multi-Channel Campaigns Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Distribution Multi-Location Negative Feedback Management NPS of Customers NPS of Employees NPS Survey Structure Performance Metrics Ratings/Reviews Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Reminders Reporting/Analytics Reporting & Statistics Response Management Review Monitoring Review Notification Review Request Search/Filter Sentiment Analysis SEO Management SMS Messaging Social Media Integration Social Promotion Social Sharing SSL Security Survey/Poll Management Surveys & Feedback Template Management Text Analysis Text Fields Third-Party Integrations Trend Analysis Visual Analytics Website Integration Widgets Workflow Automation ## Listen360 Integrations Jonas Construction Software Integration rated undefined from -1 review Pike13 Integration rated undefined from -1 review serviceminder.io Integration rated undefined from -1 review ServiceTitan Integration rated undefined from -1 review Procare Solutions Integration rated undefined from -1 review Mindbody Integration rated undefined from -1 review See all 20 integrations ## Listen360 User Reviews ## Listen360 customer ratings - Overall rating: 4.8/5 - Total reviews: 57 ### Rating distribution - 5 stars: 45 reviews (79%) - 4 stars: 11 reviews (19%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.7/5 - Value for money: 4.7/5 - Customer support: 4.9/5 - Functionality: 4.7/5 --- ### great feedback - Overall rating: 4/5 - Reviewer: Tony M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros the fact our customers love they are able to leave us feedback in a timly manner #### Cons sometimes its hard to creat the surveys --- ### A Trustworthy App - Overall rating: 5/5 - Reviewer: Charlene L. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall Listen360 has proved itself to be a reliable application and connection point between us and our customers. I'm glad we have it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like the scheduled send outs and the overall look of the product. I never have to worry too much about it. I love receiving the notifications that someone had left a review for our business! #### Cons There isn't any real con that I've had with Listen360. --- ### Adequate Software for Net Promoter Score/Customer Feedback - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros With Listen360, it was very easy to see customer feedback for our different franchisees' territories. #### Cons The user experience and design could be much better with this tool. --- ### Best feedback platform - Overall rating: 4/5 - Reviewer: Christian R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to use and love the ability to get clear feedback #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that k can easily access client reviews and connect with any i may need to as well as access individual employees survey scores. #### Cons I just don't like how the survey percentages are calculated as a whole , it seems detractors weigh more heavily than promoting surveys . --- ### Simple to implement, valuable insights via easy-to-use interface for all levels of the org - Overall rating: 5/5 - Reviewer: Michael M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positive, an invaluable tool for us, provides some flexible reporting and gives everyone the ability to use it at all levels of the org. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple interface, ability to filter/customize views of the data and use API to bring data into our custom BI tool to allow for more robust reporting #### Cons A bit difficult from an Administrator standpoint...could be more intuitive on how to set up new entities, new users, create hierarchy, etc. --- ### Southington 360 - Overall rating: 5/5 - Reviewer: Bill F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered Very informative, I use the information to improve the gym experience for all the members #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It let’s me know where I stand with the members #### Cons I wish all members would explain why they rate the way they do #### Vendor response Hi Bill, thank you so much for taking the time to write a review for Listen360! We are glad to hear that the platform is helping you discover where you stand with your members and ultimately improve the experience that you offer. Replied September 2024 --- ### Listen 360 has a pulse on what is going on. - Overall rating: 5/5 - Reviewer: Robert L. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have worked with listen 360 for several years and it is an easy daily view to see where we need to add additional attention to training, immediate communication and sometimes separations of employment if needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to read daily reports / emails, easy to generate PDF printouts on individual technicians and post for all to see for customer retention. #### Cons There are times surveys come in for the wrong service line and this effects other scores under other technicians. --- ### Listen to Listen 360! - Overall rating: 5/5 - Reviewer: jeff d. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. great experience overall. very helpful tool to help manage the business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, great information on how the customer views your business. great feedback for coaching. #### Cons pricing is a bit more costly then some of the alternatives #### Vendor response Hi Jeff, We appreciate your feedback! It's exciting to hear you're enjoying the Listen360 experience and can use the learnings for coaching opportunities. It means a lot that you took the time to reach out. Thank you for choosing us! Replied May 2024 --- ### Great software with only two small issues. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Listen 360 is an easy to use platform that provides organization to customer feedback for my business. There are several reports that make this software a great tool for any small or large business. #### Cons They kept reviewing my members who terminated their membership months after they had been gone. The software also sent reviews to visitors coming from other locations and the way this was programmed was not conducive to the environment my business is in. --- ### Listen360 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer engagement software for gathering customer insights. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use and setup are big pluses for me. The great reports and API access for analysis of customer insights and NPS scores are awesome. #### Cons I can't think of anything that I dislike about the software. Listen360 support is very responsive when called upon. --- Showing 1 - 10 of 57 Reviews [See All Reviews](https://www.softwareadvice.com/customer-experience/listen360-profile/reviews/) ## Listen360 Popular Comparisons [SurveyMonkey vs Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/vs/surveymonkey/)[Trustpilot vs Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/vs/trustpilot/)[Broadly vs Listen360](https://www.softwareadvice.com/review-management/broadly-profile/vs/listen360/)[Experience.com vs Listen360](https://www.softwareadvice.com/customer-experience/listen360-profile/vs/xmp/)[Birdeye vs Listen360](https://www.softwareadvice.com/online-payment/birdeye-profile/vs/listen360/) [Compare All Alternatives](https://www.softwareadvice.com/customer-experience/listen360-profile/alternatives/) ## Other Top Recommended NPS Software [Jotform](https://www.softwareadvice.com/market-research/jotform-profile/) **4.7** (2919) Recently recommended **0** times [Typeform](https://www.softwareadvice.com/hr/typeform-profile/) **4.7** (975) Recently recommended **0** times [Alchemer](https://www.softwareadvice.com/customer-experience/surveygizmo-profile/) **4.5** (393) Recently recommended **0** times [Nicereply](https://www.softwareadvice.com/survey/nicereply-profile/) **4.7** (283) Recently recommended **0** times Stuck Between Options? 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