UserTesting 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UserTesting

4.5

(130)

Pricing

Starting at $250.00 one time

About UserTesting

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface, add multiple questions/tasks and streamline follow-up processes through one-on-one video interviews.

With UserTesting's dashboard, enterprises can measure audiences' experience using multiple-choice questions (MCQs) or rating scales and export performance reports in Excel format. It allows managers to schedule live interviews with customers, record videos and share screens during ongoing discussions. Additionally, users can capture test results in video and utilize the built-in chat functionality to communicate with clients.

UserTesting provides pre-formatted tests, which can be used by businesses to collect feedback about sales campaigns from marketing teams. Pricing is available on request and support is extended via phone, email and other online measures.

UserTesting Screenshots

UserTesting Pricing and Plans

Starting price: $250.00 one time

Free Trial

Free Version

Basic

$250.00

per user, one time

No plan information available

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UserTesting Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of UserTesting
A/B Testing
Activity Dashboard
Alerts/Notifications
Audience Targeting
Collaboration Tools
Communication Management
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Drag & Drop
Email Reminders
Engagement Tracking
Feedback Management
For Mobile
Geotargeting
Multi-Channel Data Collection
Performance Metrics
Performance Testing
Product Lifecycle Management
Product Roadmapping
Real-Time Analytics
Real-Time Notifications
Screen Activity Recording
Sentiment Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
Unmoderated Testing
User Journeys
User Research Analysis
Video Support
Visual Analytics
Workflow Management

UserTesting Integrations

Jira

Slack

Microsoft Outlook

Trello

Google Calendar

UserTesting User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

24%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.3

Functionality

4.5

Zaiba S.

Verified reviewer

Internet

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2021

The New Age Lottery

UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

Cons:

1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

Erin D.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for more than 2 years

Review source

Reviewed February 2022

Nice fun way to make a little extra money

I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback.

Cons:

Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use.

Alexis R.

Verified reviewer

Apparel & Fashion

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed June 2021

QUICK MONEY!

My overall experience with UserTesting was half good and half bad. They had sometimes where their website would glitch and throw my test off. Then I would have to contact customer service with the test number and a few more details which made it a little annoying. The good experience I had with them was that the reviews were pretty short and easy to do when I did get approved. I would get my money within a week and be able to pay for things that I needed. Such as material for my business or gas and sometimes even help my employees out with something.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most about UserTesting is that it's most of the time quick money. I would review some software or an app/prototype and if the client decided that I was truthful and gave them what they needed to better their item I would get payed in a week. Some reviews were for $10 and then they had live interviews for $40 which was a big bonus for me. It was a quick and easy way for me to get some money on the side, if I had any upcoming bills or needed gas money.

Cons:

What I least like about UserTesting is that they would have me go through a little test before doing the actual review. That test determined if you were eligible to do the review, which was the catch. Sometimes I would spend like 30 minutes trying to get approved to do a review and it was VERY time consuming. To the point that I got so excited when I was approved to do one and it was only for $10. Then sometimes it wouldn't take long at all, so I guess it's kind of a hit and miss.

Haritha C.

Verified reviewer

E-Learning

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed June 2022

Easy and Intuitive Platform for software testing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very useful for both beginners and experts who just need some real life experience in usability testing or software testing. We can easily make pocket money by giving genuine reviews that can help customers to buy the product. Also it is beneficial for both the user and tester as a user can get opinions regarding their software product from wide range of ethnicity whereas a tester get paid for the reviews which he or she will post. The main thing I just wanted to share is that the platform provides an intuitive experience through the minimal and effective UI/UX experience for the user.

Cons:

According to my opnion I am not getting anything to hate. And also usertesting platform is improving day by day by making their user experience intuitive.

Heather A.

Verified reviewer

Banking

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Favorite way of making some extra dough!

Usertesting is made up on real reviews. They do not allow fake reviewers or people that don't put in full effort on

Ratings Breakdown

Ease of use

Functionality

Pros:

I can say this is my favorite way of making extra money to pay bills that your normal job doesn't cover or you just want to make a difference in the reviews out there. They tell the truth and keep it real!

Cons:

My least favorite about this software is the software doesn't really work sometimes and crashes but Usertesting will pay you for the time you took to do the review. They are harsh on the reviewers/usertesters but it is worth it so as long as you dedicate your time and focus on real reviews, they will make sure you are taken care of.

Refioe Billy M.

Verified reviewer

Writing and Editing

Self-Employed

Used daily for less than 12 months

Review source

Reviewed March 2023

Usertesting is truly useful

It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go.

Cons:

The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests.

Gurvinder K.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed May 2022

''Good platforrm for testing''

I recommended it to everyone who likes testing and wants to earn some extra buck. Banifiecail for buisnese too.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best thing about this tool is to arrange so many screeners with targeted audiences. Review response is great and fast too. This gives freedom for what type of testing we want to do. Public website, card sorting, etc like so many comes with this. Support is also great and fast. They give you for your time the best thing in this.

Cons:

Sometimes tests not stay for a long time. It can be frustrating. otherwise, all is good in this . Very fast and easy to use. a great way for gathering feedback from consumers. Great for business. beast in class.

Jonathan S.

Verified reviewer

Oil & Energy

1001-5000 employees

Used weekly for less than 2 years

Review source

Reviewed February 2021

My UserTesting Experience - GREAT!

The Usertesting tool is very easy to use. There is such value that is brought through the ability to examine how others experience your products and services. Even if you're not a professional researcher, UT makes the tool easy to use, with tons of pre-made templates for your use and editing ability. The support team is very helpful and informative.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

There are many parts of the tools I enjoy. The pre-made templates makes it easy for a non-researcher like myself to create tests and edit them based on my specific need. The support team is very helpful and knowledgeable. The ability to mark up the videos by taking notes of important thoughts/sections. The ease of use and dynamic functionality.

Cons:

I still think there are areas of improvement but it's clear that they are always adding new features and additional value to their products. One thing that sticks out to me is that there could be some improvements in terms of the collaboration between larger teams. For instance, a team mate can create a test and add notes to it but I want to review and take notes also. I have no way of knowing whos notes are whos.

Reasons for choosing UserTesting

N/A

Lainie S.

Verified reviewer

Government Administration

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed July 2020

Excellent tool to capture usability information

I have been a usertesting user for over four years and it has been a very positive experience overall. I truly enjoy the oportunity to use the software and to provide feedback on a wide variety of sites and services. The company is very professional and the tool just keeps improving over time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool has great flexibility in what type of testing you want to do: Public website, mockups from various mockup tools, card sorting, task testing, etc. For the end user taking tests, it does a great job working in a wide variety of scenarios and platforms When taking a test and you have a technical issue and the issue is not on your end, they kindly will still pay you for your time, I appreciate that.

Cons:

For the end user taking tests, it still has its share of technical issues you run into, but overall, I don't experience many.

Esther M.

Verified reviewer

Design

Self-Employed

Used daily for less than 6 months

Review source

Reviewed June 2022

The perfect solution for any usability testing

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I believe that every business, product manager and product designer should definitely use UserTesting. What this software does and the feedback that you can collect from it is just pure gold. This can help you identify any usability issues by accessing real-time feedback from users. Your business and product team needs it.

Cons:

I would say to be mindful of the participants. The more questions and tasks you ask, the more participants can in fact get overwhelmed. I wish usertesting could have a hard limit on how many questions or tasks can be asked per test.

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