UserTesting 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UserTesting

4.5

(130)

Pricing

Starting at $250.00 one time

About UserTesting

UserTesting is a customer experience platform that helps businesses create tests to collect feedback about launched products and marketing operations. It enables professionals to build custom tests using a drag-and-drop interface, add multiple questions/tasks and streamline follow-up processes through one-on-one video interviews.

With UserTesting's dashboard, enterprises can measure audiences' experience using multiple-choice questions (MCQs) or rating scales and export performance reports in Excel format. It allows managers to schedule live interviews with customers, record videos and share screens during ongoing discussions. Additionally, users can capture test results in video and utilize the built-in chat functionality to communicate with clients.

UserTesting provides pre-formatted tests, which can be used by businesses to collect feedback about sales campaigns from marketing teams. Pricing is available on request and support is extended via phone, email and other online measures.

UserTesting Screenshots

UserTesting Pricing and Plans

Starting price: $250.00 one time

Free Trial

Free Version

Basic

$250.00

per user, one time

No plan information available

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UserTesting Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of UserTesting
A/B Testing
Activity Dashboard
Alerts/Notifications
Audience Targeting
Collaboration Tools
Communication Management
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Forms
Dashboard
Drag & Drop
Email Reminders
Engagement Tracking
Feedback Management
For Mobile
Geotargeting
Multi-Channel Data Collection
Performance Metrics
Performance Testing
Product Lifecycle Management
Product Roadmapping
Real-Time Analytics
Real-Time Notifications
Screen Activity Recording
Sentiment Analysis
Surveys & Feedback
Tagging
Third-Party Integrations
Unmoderated Testing
User Journeys
User Research Analysis
Video Support
Visual Analytics
Workflow Management

UserTesting Integrations

Jira

Slack

Microsoft Outlook

Trello

Google Calendar

UserTesting User Reviews

Overall Rating

4.5

Ratings Breakdown

65%

24%

Secondary Ratings

Ease of Use

4.4

Value for money

4.5

Customer support

4.3

Functionality

4.5

James R.

Verified reviewer

Airlines/ Aviation

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed January 2020

UserTesting Review

Love it and have recommended it to friends in the same field.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future. As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Cons:

Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

Reasons for choosing UserTesting

They had the best customer feedback and responses. They were always available to chat and walk us through anything we did not understand.

Alex J.

Verified reviewer

Financial Services

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed June 2022

Very easy to use and better than competitor platforms used.

Very positive experience, easy to use and the tests are often completed within 24-48 hours.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria.

Cons:

The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining).

Reasons for choosing UserTesting

These platforms only offered pay per test/tester models which wouldn't have suited our finance team. Usertesting allows a good volume of testing to be done for one annual charge.

Reasons for switching to UserTesting

We trial other providers at the end of each contract and found that the features and usability of UserTesting were superior to Userzoom for what we needed.

Rajnish H.

Verified reviewer

Civil Engineering

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed April 2022

Best platform for website and app testing

My overall experience with Usertesting is excellent.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good.

Cons:

The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying.

Samuel A.

Verified reviewer

Telecommunications

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed December 2020

Amazing tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out.

Cons:

there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on.

Reasons for choosing UserTesting

The team at Usertesting is just amazing, that in itself was a factor we considered, but also I'd say the pricing was more appealing.

Verified

Reviewer

Media Production

Self-Employed

Used daily for more than 2 years

Review source

Reviewed September 2025

A Consistent and Valuable Platform for Detail-Oriented Testers

I've been a freelance usability tester on UserTesting for over three years. It's a legitimate site, well organized and provides genuine opportunities to earn money by providing actionable feedback to companies looking to improve their digital products. The work is engaging and perfect for those with an analytical mind and strong attention to detail.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Engaging Work: There are always varying tasks that are interesting. This allows you to test anything from websites, to apps, of all sorts of sectors, keeping the work from becoming monotonous. Skill Development: It sharpens your ability to analyze usability design significantly. And hones your skills in pattern recognition and providing structured, data-driven feedback. User-Friendly Interface: The platform itself is very intuitive. The entire process is very straightforward, from recording tests to submitting reports. Reliable Payments: Payments are processed automatically and reliably every week via paypal. You always know when to expect your earnings. Impactful Feedback: It's rewarding to know that your detailed insights are directly used by developers and designers to create better user experiences.

Cons:

Inconsistent Test Availability: Inconsistency of available tests. You can qualify for a bunch of tests one week then the next week not qualify for even one, making it unreliable as a sole source of income. High Disqualification Rate: You often spend more time on screening questionnaires only to be disqualified, rather than actually taking tests. In a whole hour you might qualify for one or two on a good day, which can be frustrating. A more intelligent matching system would be beneficial. Payment Can Feel Low for Effort: While the payment is fair, when you factor in the time spent on screeners and the detailed feedback required for a 15-20 minute test, the effective hourly rate can be lower than it initially appears. Limited Direct Communication: There is little to no direct collaboration with the clients. You provide your feedback into a void and rarely see the outcome or get to discuss your insights further.

Sushobit R.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 6 months

Review source

Reviewed July 2021

Why? User Testing needs improvement

It needs a lot of improvement specifically in the mobile version and is doing great otherwise, is the best thing in the market

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The screen recording, the capturing of all the things necessary to perform the tests, and also the switching between test app and User testing

Cons:

Has many bugs which don't let me test and create confusion leading to test rejection by users

Reasons for switching to UserTesting

Gave me nothing to test since I signed up even having many devices and up to date profile

Miles H.

Verified reviewer

Business Supplies and Equipment

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Real user feedback to founder who are problem-solvers, and who like to validate their ideas early.

UserTesting saved us from releasing a feature that people didn’t understand. That has made our research more reliable and way more efficient.

Ratings Breakdown

Ease of use

Functionality

Pros:

I love how fast we can launch tests and get unfiltered feedback. It's been priceless to see where users are confused, or where they hesitate before allocating dev resources.

Cons:

It’s not cheap, and some of the responses can feel hurried or low-effort, unless you vet participants well.

Amber H.

Verified reviewer

Professional Training & Coaching

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed April 2022

A Great Side-Gig Income Where You Can Use Your Laptop, Desktop, Tablet, iPad, And/Or iPhone

Ratings Breakdown

Ease of use

Functionality

Pros:

I love the fact that that there are so many variety of test one can take in order to earn money. It's usually $10 a test, but the more you take the more it adds up. There are times when more compensation is offered, but again it's usually $10 per test; the rule of multiplication comes in when you use more than one device. With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use your desktop, laptop, tablet (if allowed), iPad, and/or iPhone. I believe drones can be used now, though I'm not exactly sure.

Cons:

Two main disadvantages are that you're not going to qualify for every test. Some tests are based on region, age, gender, if you have certain devices, if you have a certain version software on the device, etc. That's given so it's best to keep your devices and software updated. When you're updating your devices and would like to get back to the test in order to complete it, that's where the problem lies. They should have it where you're able to return to the test in order to complete it.

Rabindranath Robby S.

Verified reviewer

Information Services

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2020

UserTesting Review

Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Cons:

There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

James H.

Verified reviewer

Consumer Goods

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed August 2021

Probably the best User Testing platform on the market, honestly

We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner.

Cons:

Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage.

Reasons for choosing UserTesting

Robust feature capabilities, and all-inclusive in the lifecycle of user testing.

Reasons for switching to UserTesting

Lack of features

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