UXPressia 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

UXPressia

4.8

(80)

Pricing

Starting at $36.00 per month

About UXPressia

Uxpressia is a cloud-based customer experience management solution designed to help small to large businesses design customer journeys maps, personas and impact maps on a centralized platform. It allows users to gain insights into customer interactions across channels and collaborate with stakeholders in real-time.

Key features of Uxpressia include email sharing, customizable branding, multi-persona views, data export and role management. The personas online tool lets enterprises create custom persona types or use existing profiles to differentiate between users, buyers, and customers based on their market sizes. Additionally, users can export customer personas and impact maps offline by printing them into PNG or PDF formats.

Uxpressia's customer journey map online tool allows users to personalize customer journeys mapping by adding images, documents, videos, research data, customer quotes and more. It integrates with Google Analytics and Mixpanel. It is available for free and on monthly subscriptions.

UXPressia Screenshots

UXPressia Pricing and Plans

Starting price: $36.00 per month

Free Trial

Free Version

Free

$0.00

per month

Plan includes:

Up to 15 tags
3 customer journey maps, 3 personas, and 3 impact maps

BUSINESS PLAN

$95.00

per user, per month

Plan includes:

Team library to store and reuse assets like touchpoints, journey stages, channels, etc.
Design View to create a hierarchy of your initiatives and journeys;
Branding
Export to PPTX
Integrations with third-party platforms: Google Analytics Google Sheets Mixpanel Slack Jira Azure DevOps
Free access to UXPressia Academy;
Premium Support

Pro

$36.00

per user, per month

Plan includes:

Unlimited tags
Unlimited customer journey maps, personas, and impact maps
Unlimited chunks
Unlimited email sharing
Direct link sharing
Export to vector-based PDF, CSV
Presentation mode
Real-time data integrations via embed code

Enterprise

Pricing available upon request

No plan information available

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UXPressia Features

Popular features found in Customer Journey Mapping Tools
Behavioral Analytics
Collaboration Tools
Customer Experience Management
Customer Profiles
Customer Segmentation
Data Import/Export
Performance Metrics
Reporting & Statistics
More features of UXPressia
Action Management
Brainstorming
Commenting/Notes
Customer Journey Mapping
Customer Touchpoints
Customizable Branding
Customizable Templates
Dashboard
Data Visualization
Drag & Drop
Experience Management
Feedback Management
For Websites
Map Creation
Map Sharing
Multi-Channel Data Collection
Personalization
Real-Time Data
Real-Time Notifications
Single Sign On
Tagging
Third-Party Integrations
User Journeys
User Research Analysis
Visual Analytics

UXPressia User Reviews

Overall Rating

4.8

Ratings Breakdown

81%

15%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Vitali P.

Verified reviewer

Financial Services

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed September 2018

Intuitive Personas to Process Mapping

Ratings Breakdown

Ease of use

Functionality

Pros:

Tool is really intuitive and easy to jump right in and start creating personas and journey maps. I really like that user goals can me associated with the process and visualized on the same screen - this really helps to uncover and understand customer's pain points. Adding emotions to each step of the process is also a great idea that was implemented in this tool as people tend to overlook where the problem lies in the bigger flows and this small feature helps quite a bit.

Cons:

I just have ideas for improvements - like being able to mention/link personas anywhere in the text in any section and maybe adding a rich text editor to highlight some notes, or make lists where needed. Detailed emotion selection control is a bit overloaded and can be simplified.

Verified

Reviewer

Information Technology and Services

Self-Employed

Used weekly for less than 6 months

Reviewed January 2022

Easy to Use and Quick to Adopt

Easy to use out of the gate. It's clear the owner and staff have done their research in helping organizations get started and continue to iterate from the start.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I like that there are many templates to chose from in sectors and industries. You don't have to consider how to set up different possibilities with teams. Making research and/or assumptions explicit is easy. In addition, having recently added in an image library makes the process even easier.

Cons:

Some of the cards are not adjustable. For example, skills in Personas is one block of five sliders that cannot be broken into individual cards, nor can the numbers be adjusted on a sliding scale. This is a small detail but if UXPressia dove into those areas of options, an excellent product would become even better.

Vendor Response

Hi there We thank you dearly for your detailed review! As for the Persona's 'skill' section, it is indeed flexible with adding multiple sliders, or on a bigger level, multiple sections. The sliders don't have a fixed stop, and you can create your own rating system by customizing it. Check out some examples : https://help.uxpressia.com/en/articles/2437030-editable-skills-section We wish you a great day ahead, UXPressia team :)

Replied January 2022

Anna B.

Verified reviewer

Accounting

Self-Employed

Used daily for free trial

Review source

Reviewed February 2021

frustrating experience

they are trickers

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are plenty of templates But I would definitely recommend another software, which is more trustworthy to put money on it

Cons:

I have got a very frustrating experience with the free version of UXPressia. I was given access to several templates after registration. I did spend 2-3 hours to find the appropriate templates and start to use one of them. Suddenly the access was prohibited, they have not just removed the projects from my free plan after I started using them, but claimed that I sort of trying to get access to something prohibited. And now these projects happen to be not available for my plan. I have only access to 2 of the templates. But I am not going to use them and I strongly advise all other users to find the alternative software. The reason why is there is no guarantee that after you pay and put lots of efforts and information into your project, these guys treat you exactly like they treated me. They will just remove them from your current plan and ask to pay more. There is plenty of alternative software thanks god. So if UXPressia wants to trick people, it is their problem.

Vendor Response

Hello Anna, We appreciate your feedback and we're really sorry that this is your impression of our platform. Seems like there was some misunderstanding about UXPressia pricing plans and available features. We're discussing with the team how we can avoid such confusion in the future in terms of clarity of the pricing plans description. In addition to that, please be assured that all your work stays safe in UXPressia for as long as you need it. If we can do anything to help you out, please contact our support team at support@uxpressia.com or text us in the live chat at uxpressia.com. Thank you, Nina

Replied February 2021

Verified

Reviewer

Entertainment

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed October 2018

Intuitive and reliable; knowing future problems without having to face them yet

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

I have been tasked to create customer journey maps, being that I have been in the customer service manager position for some time now. I am aware of how some clients think and how they would react to a certain situation. I used to create these maps with pen and paper, present them in Powerpoints, until I started using UXPressia. It is amazing how intuitive this software is. Creation of different personas to act like customers is possible, creating different impact points, situations and obstacles. The available templates are amazing as well, they all suite my needs and style.

Cons:

The price is a little high for individual use. Also, it seems that integration with other software is not available.

Kseniya K.

Verified reviewer

Computer Software

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed August 2018

UXPressia for Work

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I do love that I can easily setup a new User Journey and it will professionally! Can share with my team mattes and send URL to stakeholders. And to be honest, it's save my team time and optimize capacity

Cons:

I now that the UXPressia team works hard to make designers & marketing team life easier, still some functions to be enhanced.

Samuel L.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2019

UXPressia is a great tool

I am a student and we made some cases using Service Blueprint and customer journey map, and I've used UXPressia on my exams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved everything about this tool, very easy to use!

Cons:

don't have any commons on this section!

Raman B.

Verified reviewer

Management Consulting

10000+ employees

Used monthly for less than 2 years

Review source

Reviewed August 2018

Great tool for UX designers and Product managers

We use it for our customer profiling. When working with our customers: We build journey maps of their clients, educate stakeholders and then hand over the deliverables. So the customer stakeholders continue working with the tool they are already familiar with. This helps greatly to create living artefacts (personas, CJMs, sometimes impact maps) compared to sharing PDFs that are never updated afterwards.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, super customizable. Has all needed export formats. Has collaboration features.

Cons:

No integration with CRM but it's solved by exporting assets to the needed format.

Jorge O. G.

Verified reviewer

Education Management

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed April 2021

Excellent Tool

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, Uxpressia has a lot of options for business, in creating marketing personas and customer journey maps. For me personally, it has helped me a lot in teaching, it has provided me a friendly interface that helped students understand the concepts more clearly and visually.

Cons:

Management of the projects was difficult for a class of more than 25 students, but in a collaborative environment, it works really well.

Vendor Response

Hi Jorge, We are extremely happy to meet your needs and hope to continue doing so in the future! Thank you for the amazing review and we wish you a great day :)

Replied February 2022

Gail S.

Verified reviewer

Accounting

Self-Employed

Used daily for free trial

Review source

Reviewed February 2019

excellent web-based package

easy setup -- no learning curve.

Ratings Breakdown

Ease of use

Functionality

Pros:

links person to journey map. built in images for channels and user emotions are spot-on. Journey map software organized my thoughts for me.

Cons:

no cons

Andrés N.

Verified reviewer

E-Learning

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

UXPressia makes a process that used to be boring fun and interesting

I loved the product. It is a game changer with our clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We were up and running in hours. We were able to impress our client with a great result. This same process would had taken hours of face to face meeting and we were able to do it completely online in a collaborative environment.

Cons:

I loved everything about UXPressia. My only suggestion would be to make more user friendly for online presentations the full customer journey page. Printed looks amaxing. How to have a similar experience online?

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