GetFeedback 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

GetFeedback

4.6

(53)

Pricing

Starting at $50.00 per month

About GetFeedback

With GetFeedback for Salesforce, users can automatically collect customer feedback at critical touch-points in the customer journey. This solution provides more context into surveys and pushes feedback into Salesforce to measure valuable metrics like NPS, CSAT, or CES.

GetFeedback Screenshots

GetFeedback Pricing and Plans

Starting price: $50.00 per month

Free Trial

Free Version

Basic

$50.00

per feature, per month

No plan information available

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GetFeedback Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of GetFeedback
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Campaign Management
CES Survey Structure
Chat/Messaging
Commenting/Notes
Communication Management
Complaint Monitoring
Conditional Logic
CRM
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Visualization
Email Management
Email Reminders
Engagement Tracking
Knowledge Management
Mobile Survey
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Negative Feedback Management
NPS Survey Structure
Offline Response Collection
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Pulse Surveys
Question Library
Question Piping
Randomization
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Search/Filter
Sentiment Analysis
Site Intercept Survey
SMS Messaging
SSL Security
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Widgets
Workflow Management

GetFeedback Integrations

Tealium Customer Data Hub

Zapier

Adobe Analytics

Chattermill

Contentsquare

Jira

See all 12 integrations

GetFeedback User Reviews

Overall Rating

4.6

Ratings Breakdown

72%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.1

Customer support

4.5

Functionality

4.5

George M.

Verified reviewer

E-Learning

51-200 employees

Used monthly for less than 12 months

Review source

Reviewed January 2019

Gets the job done!

We are currently using GetFeedback to send Customer Satisfaction (CSAT) surveys to various clients of our across different segments. We also briefly used it for NPS surveys, but then switched to another, dedicated NPS survey solution.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Multiple surveys allowed Surveys are very customizable, as there are multiple questions types and different ways to display the answers and for the users to choose from You can customize your survey so that it retains who replies to it, either their email address or any other information. This is not very intuitive or easy to use though

Cons:

The predefined templates/themes are a bit tacky There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used. As such, we had to use a trial and error approach in order to get it right. Reporting is not very sophisticated, and we found it difficult to extract specific results in relation to our specific survey responses. The summary is more informative, but you cannot download its results.

Verified

Reviewer

Sporting Goods

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed June 2022

GetFeedback is used for collecting customer feedback

In addition to hearing from our customers about the new features they enjoy or dislike on our website, we can determine the needs and questions they have. We can also contact customers who have opted to receive email responses from us. On this basis, we will be able to conduct an inquiry with those individuals who wish to contribute to the enhancement of the website's content and functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate how easy it is to create attractive surveys and how quickly they can be sent once they have been created. Because of the survey builder's user-friendliness and the numerous options for enhancing their appearance with images, textures, and colors, my surveys come out looking fantastic. The integration process with Salesforce is straightforward, and as a result, I can display the results of my survey on any object. GetFeedback also has an excellent email template builder that allows users to create email templates with a question embedded directly into the email. GetFeedback can also obtain a list of Contacts from Salesforce to distribute surveys. The use of email templates is not the sole option available. I can create surveys that are distributed via short message service (SMS), embed them on a website or Salesforce Community, and even have them appear after a chat session, all within a couple of minutes.

Cons:

It has a slightly higher price tag than some of the other alternatives, but the enhanced features and capabilities more than justify the premium. Occasionally, the survey builder did not provide us with the exact design element or logic we required; however, I believe this is to be expected from any builder that requires you to complete the work on your own.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

Easy-to-use but extremely expensive

Overall experience is goot. It serves the purpose, it's really easy to implement and the surveys look really professional! On the other hand, price with Salesforce integration is massive, designs are not that customisable and you need to stick to the predefined options to build the surveys.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Getfeedback is a feedback platform owned by SurveyMonkey. It's main advantage from its competitors is that it has a native connector to integrate it to Salesforce. It's very easy to set-up the connector and start collecting surveys from contacts and push the information collected to Salesforce. Surveys are really easy to be set-up and the look great! Almost all the options are predefined options (Drag&Drop) so you cannot customise it 100% but don't need a technical profile to create them, which is great!

Cons:

Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc. Also a bit more of flexibility on the CTAs and the kind of questions you want to include in your surveys would be much appreciated!

Reasons for choosing GetFeedback

Salesforce integration and support from a big brand such as SurveyMonkey.

Verified

Reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Review source

Reviewed August 2018

Makes you want to turn everything into a survey!

Overall, great for individuals or businesses looking to simplifying their audience survey approach.

Ratings Breakdown

Ease of use

Functionality

Pros:

You can pretty much figure out in seconds and send off surveys. Lots of themes, colors, and choice of question/response to choose from.

Cons:

Adding large enough images with sufficient clarity is problematic.

Verified

Reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed December 2018

Collect customer feedback with ease

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have used several customer and user feedback tools over the years. GetFeedback is one of the best tools that I have ever used. It comes loaded with tons of features that you don't find with most of the other feedback tools. Love it for its features. Besides, it lets you collect feedback across multiple channels including email, text, website, mobile, and social media. There are several survey themes to choose from which lets you create a survey in a couple minutes. No issues whatsoever. The user interface and dashboard is super-intuitive. Lastly, the analytics let reporting a piece of cake.

Cons:

A bit pricey for small businesses and startups but it pays off. The price is the only hurdle that might stop someone from going for GetFeedback.

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used unspecified for less than 2 years

Review source

Reviewed December 2015

Awesome Tool!

This product is great. I've used numerous survey tools over the years and GetFeedback is far and away the best. It is the simplest to use, looks incredible on mobile, and is easily branded with company standards. We've used this tool internally for over a year now and it is amazing to see it continue to improve and grow. Every time my team or I have needed support, the response time was incredibly fast and solved out issue within one response. I wish more companies were like GetFeedback!

Ratings Breakdown

Ease of use

Value for money

Customer support

Pros:

The integration with salesforce, the beautiful look and feel.

Cons:

More question logic would be nice

Alexandra G.

Verified reviewer

Insurance

501-1000 employees

Used weekly for less than 6 months

Review source

Reviewed December 2018

Doesn't have everything but still pretty impressive tool

Pretty cool tool, but not the easiest thing to learn and we are struggling with it consistently working properly.

Ratings Breakdown

Ease of use

Functionality

Pros:

Usabilla has a lot of functionality from a UX testing perspective. It allows for the creation of multiple testing buttons and campaigns and has a fairly impressive data/metrics dashboard to give you analytics on how your testing is going. Our company was able to figure out we had a bug right away solely on the fact that people complained through our Usabilla feedback widget, without it we might not have known as quickly.

Cons:

it doesn't allow for native integration and right now are developers are struggling to get it working on all the pages we are trying to test. It also doesn't do heat mapping which is a pretty cool tool offered by competitors such as Hotjar.

Verified

Reviewer

Entertainment

10000+ employees

Used daily for less than 6 months

Review source

Reviewed May 2019

Hear your users!

Overall the tool works exactly as it should! It is reliable and I am able to get more work done in half the time.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Usabilla is a state of the art tool for listening to feedback and getting answers to questions at scale from the users when they are most prepared to answer them.

Cons:

There are some parts of usabilla that could be improved when considering responding to feedback and closing the loop.

Paweł P.

Verified reviewer

Information Technology and Services

501-1000 employees

Used monthly for less than 6 months

Review source

Reviewed November 2021

Highly customizable tool for gathering different kinds of feedback!

I'd recommend GetFeedback to every client who is interested in creating fancy surveys and forms and to analyze the results in different ways, especially when you already use Salesforce. This integration can provide many important benefits.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most is that with GetFeedback it's very easy to prepare a survey that looks like it's been developed by a professional UX designer. It has a variety of different question types that can be added to the form canvas and most importantly you have a variety of templates available by default.

Cons:

Would be great to have an open connector for Microsoft Power Automate in the future. Right now it's not available.